Questions & Answers

Q: QuestionWhat Cain a wire is needed for google nest doorbell the same I use for my regular doorbell or has to be internet wire?

Asked 3 years ago by Javi.

• A:Answer The new Nest Doorbell (2nd gen, wired) needs to be powered by wires delivering 16 - 24 V AC, and at least 10 VA (in North America) or 12 - 24 V AC and at least 8 VA (in Europe). While the Nest doorbell can replace most wired doorbells, there are some cases where the doorbell system, including doorbell wires, either doesn’t give enough power or gives too much power. In some homes, you may need to upgrade your transformer to meet the doorbell's higher power requirements. However, some doorbell systems are incompatible like a traditional doorbell system that uses very little power, so it’s important to make sure that the wires and transformer (power supply) meets the required amount of power so the doorbell can record videos.

  Answered 3 years ago by Google Nest Support

  
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Q: QuestionWhat is the difference between the Gen 1 and Gen 2 models?

Asked 2 years ago by AEES.

This question was asked about the related product: Google - Nest Doorbell Wired (2nd Generation) - Ash

• A:Answer Hello there, AEES! Thanks for your interest. There are key differences between the first and second versions of the Nest Doorbell (wired). The new version has intelligent alerts, Activity Zones and three hours of event history included without a subscription. It also has a taller field of view, and can store video on the device during Wi-Fi outages. Setup and controls for the new versions of Nest doorbells are found in the Home app, while the first version is in the Nest App. Find out more using this link: https://support.google.com/googlenest/answer/9259110

  Answered 1 year ago by Google Nest Support

  
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Q: Questionwe are wiring our home with 2 doorbells, 1 at the front door and 1 at the garage. I will buy 2 Nest wired doorbells but will they each ring on the same doorbell chime box if we wire them both to the same box? And will I have to have 2 apps on my phone?

Asked 2 years ago by wsc.

This question was asked about the related product: Google - Nest Doorbell Wired (2nd Generation) - Ash

• A:Answer it will ring on the same chime box. the google home app allows you to label locations of your doorbells so you will only need the one app. Just label the locations of the doorbell and it will show them both on the app.

  Answered 2 years ago by DerekW

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Q: QuestionI installed the Nest Doorbell version2. I set the ring duration for 1 second, but the chime sounds like it is hanging up. Is there a recommended chime for it? Thank you

Asked 9 months ago by BarryS.

• A:Answer Great question. Most mechanical chimes should be compatible with the Nest doorbell wired 2nd gen. Make sure you have connected the chime connector if it’s required. Without the chime connector, you might experience chime buzzing or unexpected chimes. Here’s a like with more details: https://support.google.com/googlenest/answer/9247132

  Answered 9 months ago by Google Nest Support

  
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Q: QuestionOur existing door bell is mounted on an inch wide piece of trim. Can I install the video doorbell there or do I need a special mounting plate?

Asked 1 year ago by Patti56.

This question was asked about the related product: Google - Nest Doorbell Wired (2nd Generation) - Ash

• A:Answer I found an extnsion piece online that allowed me to mount the doorbell in the existing space with the existing wiring. The extension piece fit in the 1 inch space that I had also.

  Answered 1 year ago by JAC1Verified Purchase

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Q: QuestionI CURRENTLY HAVE A NEST DOORBELL & IT HAS GONE OFF LINE FOR SOME REASON, HOW DO I RESET IT UP TO CONNECT TO THE INTERNET

Asked 2 years ago by RICK.

This question was asked about the related product: Google - Nest Doorbell Wired (2nd Generation) - Ash

• A:Answer Unplug your wifi and replug or delete your door bell from your google account then reinstall.

  Answered 2 years ago by iottieVerified Purchase

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Q: Questionhello, can the doorbell work on Lima, Peru?

Asked 2 years ago by pette.

This question was asked about the related product: Google - Nest Doorbell Wired (2nd Generation) - Ash

• A:Answer Hi, pette! Nest Doorbell (wired, 2nd gen) isn't supported in Peru. It may or may not work. Google Nest devices are optimized to work best with specific Wi-Fi standards, depending on where they are sold and designed for. If you choose to export a device from a supported country to a non-supported country, it may experience low performance, may not work as expected, and it may not comply with regulations in the country you've exported it to. It can also cause compatibility issues as availability and performance of certain features, services, and applications are device and network dependent.

  Answered 2 years ago by Nest Support

  
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Q: QuestionI have a log sided home. Can I mount Nest horizontal ? Instead of vertical? How will the pictire look?

Asked 2 years ago by Sparky.

• A:Answer Your best bet would be to install a block of wood that the doorbell could be mounted to. You can rotate the picture 180 degrees but not 90 degrees for horizontal mounting. Do you currently have a doorbell install on the home? If not, the battery powered model would be a better option.

  Answered 2 years ago by SlimSeville

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Q: QuestionHow do you get the battery out to charge it?

Asked 3 months ago by Kiddo.

• A:Answer Hey there, Kiddo. The Nest Doorbell (wired, 2nd gen) draws power from your system, so it doesn’t need to be removed for recharging. Here’s a guide with more details: https://support.google.com/googlenest/answer/12570869

  Answered 3 months ago by Google Team

  
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Q: QuestionWhat can I get to hear the Google door bell inside the house (Chime box options)?

Asked 11 months ago by Allen.

This question was asked about the related product: Google - Nest Doorbell Wired (2nd Generation) - Ash

• A:Answer Hi, Allen. To hear a Google Nest doorbell inside your house, you can use Google Nest or Home speakers and displays. Google Nest or Home speakers and displays can announce when someone rings your Google Nest doorbell, or other compatible doorbell. With a smart display, Google streaming device, or Google or Android TV, you may also be able to see who’s there. To get more information you can click the following link: https://support.google.com/googlenest/answer/7672451

  Answered 11 months ago by Google Nest Support

  
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Q: QuestionAny suggestions for a wired indoor/outdoor Camera for inside my garage? It gets cold - the indoor might not work well in the winter. I only need one & it should have a strong enough wifi signal to connect to remotely the same as my wired indoor cam. TIA!

Asked 1 year ago by Charlie.

This question was asked about the related product: Google - Nest Doorbell Wired (2nd Generation) - Ash

• A:Answer I have the wired indoor Nest Cam in my garage for the last couple years. It gets cold in the garage, but usually not below freezing. I don’t think it’s ever gone offline for temperature.

  Answered 7 months ago by MattRogersVerified Purchase

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Q: QuestionDo u need internet

Asked 1 year ago by Dee.

This question was asked about the related product: Google - Nest Doorbell Wired (2nd Generation) - Ash

• A:Answer You need WiFi in the very least. You need internet if you want to view the camera feed while off the wifi with your phone.

  Answered 7 months ago by MattRogersVerified Purchase

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Q: Questiondo i need to buy a hub to make this work? does samsung smarthings hub work?

Asked 1 year ago by SpamMusubi.

• A:Answer No, it connects to Google Home app. It work with Samsung Smartthing hub thru Google Home App.

  Answered 7 months ago by NvargheseVerified Purchase

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Q: QuestionHow much per month

Asked 1 year ago by Anonymous.

This question was asked about the related product: Google - Nest Doorbell Wired (2nd Generation) - Linen

• A:Answer Hi there, If you're inquiring about Nest Aware for your Google Nest Doorbell (2nd generation), the standard US pricing is $8 per month or $80 per year for new customers. The annual subscription offers a $16 savings compared to monthly payments. Whichever option you choose, the fee covers all Aware-compatible devices in your home.

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionWill this ring my current bell?

Asked 1 year ago by Bluesdrumr.

This question was asked about the related product: Google - Nest Doorbell Wired (2nd Generation) - Ash

• A:Answer Yes l, if you install the small attachment which you get in the nest door bell box

  Answered 1 year ago by AdithyaVerified Purchase

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Q: QuestionWhat other equipment do I need to buy bedsides the google nest doorbell to make it work? Does it need internet to work? Does it need cell service to work. Thanks.

Asked 1 year ago by Deni.

This question was asked about the related product: Google - Nest Doorbell Wired (2nd Generation) - Ash

• A:Answer You need a WIFI network to connect the Nest doorbell to. It wont do much without internet and the app on a phone or other device.

  Answered 1 year ago by JustinVerified Purchase

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Q: QuestionCan I connect it to Google home nest hub max I tried but I can’t connect

Asked 1 year ago by Connection.

• A:Answer Hello there. Thanks for letting us know about your Nest doorbell and Hub Max integration. Visit this link, it includes some steps that might help you: https://support.google.com/googlenest/answer/7672451?hl=en&sjid=12396795877665541419-NC#zippy= If you need further assistance after reviewing the steps, don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?sjid=12396795877665541419-NC

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionIs there a paid subscription required?

Asked 1 year ago by Lynn.

• A:Answer No subscription is required. However without a subscription the app will only store the last 3 hours of motion activated clips. The subscription service will save weeks of clips.

  Answered 1 year ago by Justin

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Q: QuestionIs the mounting bracket the same on the Generation 1 and generation 2 on The Nest doorbell

Asked 1 year ago by Deano.

This question was asked about the related product: Google - Nest Doorbell Wired (2nd Generation) - Linen

• A:Answer No.

  Answered 1 year ago by SmartPlugs

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