Questions & Answers

Q: QuestionIs Google ending support for this thermostat October 25,2025?

Asked 1 month ago by Anonymous.

• A:Answer Thanks for asking. No, this Nest Thermostat is not losing support in October 2025. Contact our support team for personalized assistance if you have any additional questions: https://support.google.com/googlenest/gethelp

  Answered 1 month ago by Google Team

  
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Q: QuestionWhat generation is this Nest?

Asked 1 month ago by Shay.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Thanks for asking, Shay. This Nest Thermostat is the 1st generation of this iteration. Here’s a link to help identify each thermostat: https://support.google.com/googlenest/answer/9246551?hl=en

  Answered 1 month ago by Google Team

  
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Q: QuestionWill it reach end of support in the future just like Nest Generation 1 and 2?

Asked 2 months ago by Jack.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Hey there, Jack. We will continue to support the Nest Thermostat as there are currently no plans to discontinue them. If you have any questions or concerns, don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?

  Answered 1 month ago by Google Team

  
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Q: QuestionWhat “generation” is this Nest thermostat?

Asked 3 months ago by Nest.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Thanks for asking. This Nest Thermostat is the 1st generation of this iteration. Here’s a link to help identify each thermostat: https://support.google.com/googlenest/answer/9246551?hl=en

  Answered 3 months ago by Google Team

  
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Q: QuestionDoes this model work with 2 stage systems?

Asked 4 months ago by Pro.

• A:Answer Thanks for the inquiry, Pro. The Nest Thermostat works with a variety of systems and the best way to determine if this works for your set up is by using our compatibility checker: https://store.google.com/intl/en/widget/compatibility/thermostat/

  Answered 4 months ago by Google Team

  
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Q: QuestionI purchased this thermostat 2 months ago and my AC fan runs constantly. It states that I can turn the fan off and run it manually, but I'm unable to do that even though I'm following the instructions. I think this thermostat is defective.

Asked 4 months ago by KayeT.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Hey there, Kaye. Sorry to hear you’re having problems with Nest Thermostat running your fan constantly. This could mean there is something happening with your wire in the thermostat’s G terminal as this is where fan control happens — we’d like to investigate and see what may be causing this. We’re ready to help 24/7: https://support.google.com/googlenest/gethelp?

  Answered 4 months ago by Google Team

  
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Q: QuestionWhat "generation" is this thermostat and is Google going to stop supporting it later this year?

Asked 5 months ago by JohnM.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Hi there, JohnM. This Nest Thermostat is the 1st generation of this iteration. Here’s a link to help identify each thermostat: https://support.google.com/googlenest/answer/9246551?hl=en Regarding continued support: If you have questions or concerns about this, get answers in our Thermostat help center, or ask other Thermostat owners in the Google Nest Community. Contact our support team for personalized assistance if online resources don't resolve your issue: https://support.google.com/googlenest/gethelp

  Answered 5 months ago by Google Nest Support

  
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Q: QuestionWould this work with a Mitsubishi mini split AC ?

Asked 6 months ago by AndyC.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Fog

• A:Answer Thanks for asking, AndyC. The Nest Thermostat works with a wide variety of systems. To make sure you are getting the best fit, here’s a link to our compatibility checker: https://store.google.com/intl/en/widget/compatibility/thermostat/

  Answered 6 months ago by Google Team

  
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Q: QuestionFor heat only are the r and w terminals used

Asked 6 months ago by Anonymous.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Hey there. There’s a few factors to look into regarding specific wiring on the Nest Thermostat. Here’s a link to our compatibility check to ensure you’re getting the best fit: https://store.google.com/intl/en/widget/compatibility/thermostat/ Don’t hesitate to reach out if you need an extra hand: https://support.google.com/googlenest/gethelp?

  Answered 6 months ago by Google Nest Support

  
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Q: QuestionWe just purchased a home with the Nest thermostat. What app is needed to control this?

Asked 7 months ago by FloridaBreeze.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Great question, FloridaBreeze. You control the Nest Thermostat using the Google Home app which houses all of your smart devices in one place. Here’s a link with more details and features of the app: https://support.google.com/googlenest/answer/7071794

  Answered 7 months ago by Google Nest Support

  
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Q: QuestionHow do you install?

Asked 9 months ago by Mike.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Hey there, Mike. Here’s the steps to install the Nest Programmable Thermostat: 1. Get your tools ready 2. Download the Google Home app 3. Scan the QR code to add the thermostat in your home 4. Steps to install your thermostat 5. Set up your thermostat 6. Configure your thermostat Here’s a link with more details for each step: https://support.google.com/googlenest/answer/10125150?sjid=6353584055756625057-NC#zippy=

  Answered 9 months ago by Google Nest Support

  
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Q: QuestionHow do I reconnect this to my wifi? I just got a notice that it was no longer connected

Asked 10 months ago by Mimi11.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Thanks for reaching out, mimi11. We’d be happy to provide some steps to get your Nest Programmable Thermostat back up and running. To change or configure the Wi-Fi network: 1. Open the Google Home app. 2. Select your thermostat. 3. Go to 'Settings'. 4. Select 'Device information'. 5. Select 'Wifi'. Reach out to us anytime at this link: https://support.google.com/googlenest/gethelp?hl=en

  Answered 10 months ago by Google Nest Support

  
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Q: Questiondoes this thermostat tell you the outside temp?

Asked 10 months ago by rick.

• A:Answer Hi, Rick. Great question. No, the Nest Programmable Thermostat doesn't display the outside temperature. The ​farsight feature is indeed exclusive to the 3rd generation Google Nest Learning Thermostat.

  Answered 10 months ago by Google Nest Support

  
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Q: QuestionI read that this thermostat is now compatible with the Apple Home App. Is this true?

Asked 1 year ago by Raballi74.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Hi Raballi74. Yes, the Nest Learning Thermostat 4th Generation is compatible with the Apple Home app. However, it's important to note that the integration is achieved through the Matter protocol, a universal standard for smart home devices. This means you'll need to ensure your HomeKit hub (like an Apple TV or HomePod) and the Nest Thermostat are both updated to the latest firmware to utilize this feature. Once set up, you can control your thermostat, set schedules, and view temperature data directly from the Apple Home app.

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionDoes this let you set the temperature for heat and cook at the same time??

Asked 1 year ago by Scott.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Hi there, that option for the same thermostat isn't available. Only if you have 2 different thermostats and 2 different systems.

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionDoes this thermostat control the fan speed of my a/c ? Like the minisplits do?

Asked 1 year ago by ErnestoC.

• A:Answer Don’t know what time 444 days the thermostat died couldn’t take it back to get money back or exchange it so I can’t answer your question.

  Answered 1 year ago by Anonymous

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Q: QuestionDoes the $99 Nest thermostat work with heat pump units?

Asked 1 year ago by Petie.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Hey there, Petie! Thanks for your inquiry! Nest thermostats are compatible with most 24 V heating systems, including heat pumps. However, there are some exceptions. If you have a system that's heating-only, cooling-only, zone-controlled, or a specific type of heat pump, you might need a C wire or the Nest Power Connector. This C wire is different from other thermostat wires – it doesn't control heating or cooling, but simply provides constant power to your Nest. Want to know more about C wires? Check out this guide: g.co/nest/cwire For comprehensive compatibility information, visit this official Nest resource: https://support.google.com/googlenest/answer/9246656

  Answered 1 year ago by Nest Support

  
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Q: QuestionDoes it work with Alexa

Asked 1 year ago by Q.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Hello there, Q. Thank you for your interest in the Nest Thermostat. Yes, the device is also designed to connect and control Amazon’s Alexa home control. One feature it can do is to control the temperature via the voice assistant of the Amazon Alexa. To know more about this, feel free to visit this link: https://support.google.com/googlenest/answer/9325080

  Answered 1 year ago by Nest Support

  
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Q: QuestionWill the GA01334-US work with the Trim Kit

Asked 1 year ago by TrimKit.

This question was asked about the related product: Google - Nest Smart Programmable Wifi Thermostat - Snow

• A:Answer Hey there! Thanks for your interest! Yes, the Nest Thermostat Trim Kit (oval) is intended for Nest Thermostat only and it’s not compatible with Nest Thermostat E and Nest Learning Thermostat. Visit Google Nest Help page to learn more about the Nest thermostats and technical specifications: https://support.google.com/googlenest/topic/9361775

  Answered 1 year ago by Nest Support

  
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