Questions & Answers

Q: QuestionHow does the Fire TV integration work on this TV?

• A:Answer Fire TV puts all your favorite apps on one home screen for easy access to shows, movies, and live TV.

Q: QuestionDoes the Hisense TV have a game mode?

• A:Answer Yes, it features 144Hz Game Mode Pro with a Variable Refresh Rate of 48Hz to 144Hz for smooth, lag-free gaming.

Q: QuestionWhat type of HDR does this Hisense TV support?

• A:Answer This TV supports a Total HDR Solution, including Dolby Vision IQ, HDR 10+Adaptive, HDR 10, HLG, and Advanced HDR by Technicolor.

Q: QuestionWhat is QLED Color?

• A:Answer QLED Color uses quantum dots to display over a billion shades of color for vibrant and realistic picture quality.

Q: QuestionIs this TV compatible with Apple AirPlay?

• A:Answer Yes, this Hisense TV supports Apple AirPlay for screen mirroring.

Q: QuestionWhat is the resolution of this Hisense TV?

• A:Answer This Hisense TV has a 4K Ultra HD (2160p) resolution.

Q: QuestionIs the native refresh rate for this TV actually 144Hz? When I look up this TV on a different retailer's website it shows the native refresh rate to only be 60Hz. This is an important detail to get accurate. I don't want a 60Hz refresh rate. Thanks

Asked 1 year ago by Andrew.

• A:Answer The 2025 model with fire tv is not the 2024 model with google tv

  Answered 1 year ago by Ps5GamerVerified Purchase

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Q: QuestionWhat are the dimensions of box that it comes in

Asked 1 month ago by Anonymous.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 55U65QF. The box dimensions for this model are 34.4 inches in height, 54.6 inches in width, and 5.6 inches in depth. Thanks again, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: QuestionCan you disable motion enhancement/smoothing on this model? Older models in the U6 series seem to lack an option to turn off smoothing.

Asked 1 year ago by EllenB.

• A:Answer Yes. You can turn off all motion processing. There are picture modes where adjusting features is not available, including motion processing. But in general, it can be turned off in most cases.

  Answered 10 months ago by MichaelSVerified Purchase

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Q: QuestionWhy is there a 1-5 second delay switching between inputs, streaming items, even channels? It was not like that with the TCL Roku TV this TV replaced. I reset my router and checked the connection, everything is fine. What else can I do to stop the lag.

Asked 1 month ago by Tommc.

• A:Answer Hello Hisense Customer, thank you for choosing the Hisense 55U65QF and for sharing your feedback with us. We are truly sorry to hear that there is a delay when switching inputs. We recommend a factory reset (Settings > Support > Reset to Factory Default) or a system update Settings > Support > System Update > Check Update). If issue persists, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thank you, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: QuestionTV freezes up. My remotes won’t work. I have to disconnect the power cord and reboot.

Asked 1 month ago by DLBY.

• A:Answer Hello Timmy, thank you for choosing the Hisense 55U65QF and for sharing your feedback with us. We are truly sorry to hear that the unit is freezing and unresponsive to the remote. This isn't the home theater experience we want for our customers. Please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thank you, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: QuestionIs this tv dual voltage?

Asked 1 month ago by Thanos.

• A:Answer Hello Thanos, Thank you for your interest in the Hisense 55U65QF. This model supports dual-voltage operation. Thank you, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: Questionwhat is the return policy

Asked 1 month ago by Nancy.

• A:Answer Hello Nancy, Thank you for your interest in the Hisense 55U65QF. As the manufacturer, we are not involved in store return procedures. Please contact Best Buy directly for information regarding their return policy. Thanks again, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: QuestionWhat’s the warranty

Asked 1 month ago by Anonymous.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 55U65QF. This model has a 2‑year manufacturer’s warranty. Thanks again, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: QuestionWhere do I find the serial number?

Asked 1 month ago by Jaz910.

• A:Answer Hello Judy, thank you for choosing the Hisense 55U65QF. The serial number can be found on the back of the unit, printed on the black sticker that displays both the model and serial information. Thank you, Harley with the Hisense Support Team.

  Answered 1 month ago by HisenseProductExpert

  
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Q: QuestionWill a tabletop stand work for it?

Asked 2 months ago by Dylan.

• A:Answer Hello Dylan, Thank you for your interest in the Hisense 55U65QF. This model is compatible with a VESA wall mount conforming to the 400mm x 200mm standard. Thanks again, Harley with the Hisense Support Team.

  Answered 2 months ago by HisenseProductExpert

  
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Q: QuestionI see this has a 2 year warranty if I purchase the 5 year from best buy does that mean I have 7 years on the warranty?

Asked 2 months ago by Jimbob.

• A:Answer Hi Jimbob, thank you for your interest in the Hisense 55U65QF. The manufacture warranty is 2 years, after the warranty ends, the 5 years purchased from the retail store becomes active.

  Answered 2 months ago by HisenseProductExpert

  
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Q: QuestionWhen I power the TV off does the USB port stay powered on?

Asked 2 months ago by captainflicky.

• A:Answer Hi CaptainFlicky, thank you for your interest in the Hisense 55U65QF.The the USB ports do not stay reliably powered when the TV is powered off.

  Answered 2 months ago by HisenseProductExpert

  
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Q: Questiondo you need a g mail account

Asked 3 months ago by Anonymous.

• A:Answer Hi Hisense customer, thank you for your interest in our Hisense 55U65QF. This model is a fire TV; you will need an amazon account created.

  Answered 3 months ago by HisenseProductExpert

  
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