Questions & Answers

Q: QuestionDoes this gaming laptop have a camera shutter?

• A:Answer Yes, this gaming laptop has a camera shutter for security.

Q: QuestionWhat kind of audio technology does this laptop use?

• A:Answer This laptop uses DTS: X Ultra Technology for audio.

Q: QuestionHow much system memory does this laptop have?

• A:Answer This laptop has 32GB of DDR5 memory.

Q: QuestionWhat kind of wireless connectivity does the laptop have?

• A:Answer The laptop has Wi-Fi 6E and Bluetooth 5.3 wireless card.

Q: QuestionDoes this laptop have a built in microphone?

• A:Answer Yes, this laptop has a built-in microphone.

Q: QuestionWhat is the refresh rate of the display?

• A:Answer The display has a refresh rate of 144Hz.

Q: QuestionHow many nvme SSD slots are inside this laptop?

Asked 10 months ago by Coeland.

• A:Answer There are 2 (two) NVMe slots, but one of them can only hold a 2230 form factor, and the other up to a 2280 form factor, which is the size of the m.2 that is installed already in the laptop. I would suggest that if you want more space, consider either buying a 2230 NVMe, which only supports up to 2TB, or purchasing a larger NVMe for the 2280 slot and keeping the 1TB drive in your desk. Or, you could sell or give the 1TB away to a friend or on eBay.

  Answered 9 months ago by Viper1064Verified Purchase

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Q: QuestionCan i Expand the ram once i brought it? i need 64gb ram

Asked 9 months ago by Makanist.

• A:Answer Yes. It will support 64GB.

  Answered 5 months ago by RGUtahVerified Purchase

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Q: QuestionI can't get a headphone jack to work with this laptop. Does anyone have that problem. Not sure but the specs via web inquiry says a 3.5mm should work. Any help would be appreciated.

Asked 2 days ago by FishagaininMichigan.

Q: QuestionCan the Graphics Card be upgraded?

Asked 1 week ago by DABII71.

• A:Answer No, the GPU is not upgradeable. It is soldered to the motherboard like most gaming laptops.

  Answered 1 week ago by PraveenK

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Q: QuestionDO NOT BUY! HAVE PURCHASED 3 OF THESE FOR MY TRIPLETS AND IN 2 YEARS ALL 3 HAVE HAD TO HAVE THEIR MAINBOARDS REPLACED TWICE. THAT'S RIGHT, 6 TIMES THESE LAPTOPS HAVE GONE BACK TO HP FOR A NEW MAINBOARD DUE TO IT'S FATAL DESIGN THAT FRIES THE MAINBOARD

Asked 1 month ago by Phoytie.

Q: QuestionWhat should the battery life be on this computer? Purchased this on December 22nd, and in 1 hour of use, the battery goes down to 40%. Is this normal, or should I seek warranty already?

Asked 1 month ago by CSUSwolf.

This question was asked about the related product: HP OMEN - 16" 2K 144Hz Gaming Laptop - AMD Ryzen 9 8940HX 2025 - 32GB DDR5 Memory - NVIDIA GeForce RTX 5060 - 1TB SSD - Shadow Black

• A:Answer this is fairly standard for gaming laptops, they are primarily meant to be used while plugged in.

  Answered 3 weeks ago by Anonymous

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Q: QuestionDoes this laptop use a vapor chamber for cooling?

Asked 2 months ago by Mimic.

• A:Answer Overheating is an issue with this model. There is an issue with the design that causes overheating issues with the CPU and subsequent hitches, freezes, and massive slow downs due to excessive CPU heat. The problem has continued to get worse over the 4 months I have owned it.

  Answered 10 hours ago by Always54

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Q: QuestionI was under the impression when I bought this it would be like my other laptop with a C drive and D drive. I do not see a D drive only the C drive? Is that correct?

Asked 2 months ago by Holly.

• A:Answer Yes. To get a D: drive you have to buy a 2230 form factor SSD and mount it in the emoty M.2 slot. If you wanted a full size D: drive it’s more complicated - best ask Geek Squad to help unless you’re pretty computer savvy.

  Answered 2 months ago by Anonymous

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Q: QuestionWill a Samsung 990 PRO fit?

Asked 2 months ago by Chooch.

• A:Answer Yes, it supports standard M.2 NVMe SSDs like the Samsung 990 PRO.

  Answered 1 week ago by PraveenK

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Q: QuestionCan I turn off AI tools on this computer and fully disable Copilot? I want to fully disable AI "features" because they are intrusive.

Asked 2 months ago by computer.

• A:Answer It’s a bit tricky though, might need multiple steps. For sure disable “recall”. If somebody hacks that they get screen shots of everything you did. Most importantly never create a Microsoft account when you first configure it. If you already did, too late, Microsoft now owns the PC you just paid for, and they encrypt your data and own the decrypt password. The other Copilot features are innocuous but just overhead. Nothing wrong with AI (half my software career was in AI) but Microsoft corruption leaves the Microsoft stench on AI.

  Answered 2 months ago by Anonymous

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Q: QuestionIs this laptop new??? Refurbished? Why is the ad not clear on this?

Asked 2 months ago by JT.

• A:Answer If it’s not mentioned then it is new.

  Answered 2 months ago by ChanceHVerified Purchase

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Q: QuestionCan this laptop be used with an hp docking station?

Asked 3 months ago by meg.

• A:Answer Yes, it can work with HP docking stations via USB-C, depending on the dock features.

  Answered 1 week ago by PraveenK

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Q: QuestionWhere can I find replacement keys just for a letter

Asked 3 months ago by Keysreplacement.

This question was asked about the related product: HP OMEN - 16" 2K 144Hz Gaming Laptop - AMD Ryzen 9 8940HX 2025 - 32GB DDR5 Memory - NVIDIA GeForce RTX 5060 - 1TB SSD - Shadow Black

• A:Answer If you contact HP support via their website they can replace the keys.

  Answered 2 months ago by ChanceH

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