Questions & Answers

Q: QuestionDoes this gaming laptop have a camera shutter?

• A:Answer Yes, this gaming laptop has a camera shutter for security.

Q: QuestionWhat kind of audio technology does this laptop use?

• A:Answer This laptop uses DTS: X Ultra Technology for audio.

Q: QuestionHow much system memory does this laptop have?

• A:Answer This laptop has 32GB of DDR5 memory.

Q: QuestionWhat kind of wireless connectivity does the laptop have?

• A:Answer The laptop has Wi-Fi 6E and Bluetooth 5.3 wireless card.

Q: QuestionDoes this laptop have a built in microphone?

• A:Answer Yes, this laptop has a built-in microphone.

Q: QuestionWhat is the refresh rate of the display?

• A:Answer The display has a refresh rate of 144Hz.

Q: QuestionHow many nvme SSD slots are inside this laptop?

Asked 1 year ago by Coeland.

• A:Answer There are 2 (two) NVMe slots, but one of them can only hold a 2230 form factor, and the other up to a 2280 form factor, which is the size of the m.2 that is installed already in the laptop. I would suggest that if you want more space, consider either buying a 2230 NVMe, which only supports up to 2TB, or purchasing a larger NVMe for the 2280 slot and keeping the 1TB drive in your desk. Or, you could sell or give the 1TB away to a friend or on eBay.

  Answered 1 year ago by Viper1064Verified Purchase

  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the Graphics Card be upgraded?

Asked 3 months ago by DABII71.

• A:Answer This is a laptop, not a desktop. The dedicated gpu is soldered directly to the motherboard as is the cpu. So no.

  Answered 3 months ago by Paladine

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI was under the impression when I bought this it would be like my other laptop with a C drive and D drive. I do not see a D drive only the C drive? Is that correct?

Asked 6 months ago by Holly.

• A:Answer This laptop has only one pre-installed ssd, but a second can be added.

  Answered 3 months ago by Paladine

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I turn off AI tools on this computer and fully disable Copilot? I want to fully disable AI "features" because they are intrusive.

Asked 6 months ago by computer.

• A:Answer It’s a bit tricky though, might need multiple steps. For sure disable “recall”. If somebody hacks that they get screen shots of everything you did. Most importantly never create a Microsoft account when you first configure it. If you already did, too late, Microsoft now owns the PC you just paid for, and they encrypt your data and own the decrypt password. The other Copilot features are innocuous but just overhead. Nothing wrong with AI (half my software career was in AI) but Microsoft corruption leaves the Microsoft stench on AI.

  Answered 5 months ago by Anonymous

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan i Expand the ram once i brought it? i need 64gb ram

Asked 1 year ago by Makanist.

• A:Answer Yes. It will support 64GB.

  Answered 9 months ago by RGUtahVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the webcam quality

Asked 2 months ago by Mak.

• A:Answer Excelente

  Answered 2 months ago by JUANM

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat should the battery life be on this computer? Purchased this on December 22nd, and in 1 hour of use, the battery goes down to 40%. Is this normal, or should I seek warranty already?

Asked 5 months ago by CSUSwolf.

This question was asked about the related product: HP OMEN - 16" 2K 144Hz Gaming Laptop - AMD Ryzen 9 8940HX (2025) - 32GB DDR5 Memory - NVIDIA GeForce RTX 5060 - 1TB SSD - Shadow Black

• A:Answer this is fairly standard for gaming laptops, they are primarily meant to be used while plugged in.

  Answered 4 months ago by Anonymous

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill a Samsung 990 PRO fit?

Asked 6 months ago by Chooch.

• A:Answer Yes, it supports standard M.2 NVMe SSDs like the Samsung 990 PRO.

  Answered 3 months ago by PraveenK

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this laptop new??? Refurbished? Why is the ad not clear on this?

Asked 6 months ago by JT.

• A:Answer If it’s not mentioned then it is new.

  Answered 6 months ago by ChanceHVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this laptop be used with an hp docking station?

Asked 6 months ago by meg.

• A:Answer Yes, it can work with HP docking stations via USB-C, depending on the dock features.

  Answered 3 months ago by PraveenK

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere can I find replacement keys just for a letter

Asked 7 months ago by Keysreplacement.

This question was asked about the related product: HP OMEN - 16" 2K 144Hz Gaming Laptop - AMD Ryzen 9 8940HX (2025) - 32GB DDR5 Memory - NVIDIA GeForce RTX 5060 - 1TB SSD - Shadow Black

• A:Answer If you contact HP support via their website they can replace the keys.

  Answered 6 months ago by ChanceH

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionI can't get a headphone jack to work with this laptop. Does anyone have that problem. Not sure but the specs via web inquiry says a 3.5mm should work. Any help would be appreciated.

Asked 3 months ago by FishagaininMichigan.

• A:Answer Found out I had to push the jack in really hard for it to click and now it goes in much easier

  Answered 2 months ago by FishagaininMichigan

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes HP's warranty apply on Open Box models on best buy?

Asked 7 months ago by Neil.

• A:Answer Yes, always, but there are some caveats depending on the item's history. For example, if it was sold and returned, the warranty normally starts from the FIRST date of purchase. This means that if it sat in a warehouse for six months, you might only get a six month warranty. However, there is help on this: most manufacturers (not sellers) will reset the initial date of the warranty if you contact them and present proof of your purchase date. I think this was all spelled out somewhere on the BB website, but I can't remember where, so I may be misremembering, or it might have been removed.

  Answered 2 months ago by luislast

  Helpful (1)Unhelpful (0)ReportAnswer this question