Questions & Answers

Q: QuestionWhat is the manufacturer's warranty on a new machine installed by Best Buy?

Asked 5 years ago by Brenda72.

• A:Answer This unit carries a 1 year Manufacturer’s Limited Warranty on parts and labor with an extended coverage of 10 years on the motor and lifetime on the drum, parts only. Please see the link to access the Owner's Manual to review the warranty in its entirety. ^Daphane https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the exact height when they are stacked (including the stacking kit)?

Asked 5 years ago by Sebastian.

• A:Answer A washer and dyer stacked is approximately 77½ " when stacked. The addition of a pedestal would add 14-1/8". But you cannot stack a pedestal, washer and dryer. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionAre the doors on this washer as well as the matching dryer reversible or are they fixed to open in a particular direction?

Asked 5 years ago by Nellie.

• A:Answer The washer door is not reversible. The matching electric/gas (DLEX4000W/DLGX4001W) dryers have reversible doors. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionThere is a w/d hookup in the apt, is that able to install this w/d? Closet is 31 inches wide.

Asked 5 years ago by Chika.

• A:Answer Are you going to stack the units? It can work if stacked and the recommend clearance can be met for a height of 77-1/2". The washer alone requires a clearance of 27" plus to ensure sufficient clearance for water inlet hoses, drain hose and airflow, you should allow minimum clearances of at least 1 inch (2.5 cm) at the sides and 4 inches (10 cm) behind the washer.

  Answered 5 years ago by LG Digital Customer Care

  
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Q: Questioncan the cycle be paused to add items?

Asked 5 years ago by curious.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes, use the Add Item function to add garments or remove foreign objects like coins or keys after the cycle has started. Press the Start/Pause button to resume the cycle. The cycle continues automatically. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionFor your washing machines. What is the difference between models that indicate HBA VS. HWA?

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer Thank you for your interest in the LG Washer . The main difference between LG washing machine models with "HBA" and "HWA" designations is the color and some added features. HBA models come in black stainless steel, while HWA models are white. HBA models have an extra rinse cycle for sensitive skin or allergies, while HWA models have a steam sanitize cycle to get rid of bacteria and allergens. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM4000HBA.ABLEUUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: Questiondoes the door gasket leak, my last front loader smelled moldy

Asked 4 years ago by stefanie.

• A:Answer Not if you follow the proper maintenance like wiping the gasket out after a wash and leaving the door open also remember you only need 1 tablespoon of detergent for a normal load and 2 for full load do not use the cup that it comes with also don't use fabric softener it's made of refined animal fat and will coat the drum

  Answered 4 years ago by mastjamer

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Q: QuestionDo you have to keep the door open on these?

Asked 4 years ago by Smell.

• A:Answer Yes, after you finish using the washer, leave the door open overnight to allow air to circulate and dry the drum. This helps prevent odors. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionThe depth of my closet is only 31 inches will I need more room then that to hook up this package.

Asked 2 years ago by Leo.

• A:Answer I just had this washer and matching dryer installed on Friday, January 5, 2024. In measuring the total depth of the washer from the wall behind it, it is approximately 33.5". The top of the washer is only 27" deep, but the additional depth is needed for the water connections (approximately 4") and the washer door, which sticks out about 1 inch from the front of the washer. If your closet is only 31 inches deep, I don't think this washer will fit.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionAny complaints about this product regarding smell or odors and mold buildup at gaskets at door closing?

Asked 5 years ago by Ted.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer We never had any issues with the LG front-loader we bought in 2007, which we've now replaced with this unit, probably because we always left the door open after finishing. (And something which I used to do even when I had top loaders, because it just made sense to me to let the moisture evaporate.) We've only had this one a few weeks now, but I'm not expecting any problems. Because some people did seem to have odor issues with earlier front-loader models, there are certainly more extensive instructions for ensuring it doesn't happen.

  Answered 5 years ago by AllenVerified Purchase

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Q: QuestionHow does this differ from the 3900 model? (LG WM3900HWA)

Asked 5 years ago by Susan.

• A:Answer I asked LG the same thing and they said, "1. The WM4000HWA has 12 available wash programs while the WM3900HWA has 14. 2. The WM4000HWA has 13 wash options while the WM3900HWA has 12. 3. The WM4000HWA has a Tempered Glass Door Cover while the WM3900HWA has Dark Blue Tinted Round Door Cover" Another thing that is different is the trim is a subtle rose gold color on the 4000 rather than the silver on the 3900

  Answered 5 years ago by Anonymous

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Q: QuestionDoes this model have a drum light? I don't think it does which is a huge disappointment.

Asked 2 years ago by SpruceGoose.

• A:Answer I didn’t notice until I saw this question posed but sadly it does not have a light. However the door opens wide and it’s a very large drum so the room light is sufficient.

  Answered 2 years ago by MichelleM

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Q: QuestionThe specifications, says you can use 3 different detergents: 1. Powder 2. Liquid 3. Single Use Packs, However the dispenser try only has liquid option. Can I put a dissolvable single use pack (Pod) inside the washer with the clothes; vs using tray?

Asked 5 years ago by DavidPF.

• A:Answer Yess, the Best Buy installer/delivery man said if I wanted to use pods to put one in with the clothes.

  Answered 5 years ago by RedwoodVerified Purchase

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Q: QuestionHow much room space do you need to have behind this washer for installation? And same question for the matching dryer. Thank you!

Asked 5 years ago by AZMom.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1 inch (2.5 cm) at the sides and 4 inches behind the washer. The dryer should have a 1" clearance at the sides and rear. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionWhat's the matching dryer for this one?

Asked 5 years ago by Nick.

• A:Answer The matching Electric dryer is DLEX4000W and the matching Gas dryer is DLGX4001W. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionHow long does the Tub Clean cycle take?

Asked 2 years ago by Wendy.

• A:Answer Thank you for your interest in the LG 4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence (WM4000HWA) model. The Tub Clean cycle on the LG WM4000HWA washing machine typically lasts between 60 to 90 minutes. During this cycle, hot water and intense agitation are used to remove dirt and keep the wash drum clean. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WM4000HWA.ABWEUUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionHow many gallons of water does the machine use?

Asked 3 years ago by NoH2O.

This question was asked about the related product: LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

• A:Answer Hi, water can be used about 11-13 gallons. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionLG Washer was installed yesterday, 4/13/2021. The test cycle was fine, tried a load of towels next. The machine, on a drawer base, shook itself sideways and into the dryer. There was standing water in the washer and the towels were soaked. Why?

Asked 5 years ago by Anon.

• A:Answer We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionDoes the front panel show the time remaining in the cycle on the washer and matching dryer?

Asked 5 years ago by JenM.

• A:Answer The panel show the remaining time of the cycle and which state there is. Also you can use the app to look at the time and process. Even you can turn it off with the app. After the cycle is finish you will receive an alert in the app to let you know. Also the app alert you of any issue. Very quite and use so much less energy.

  Answered 5 years ago by JorgeVerified Purchase

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