Questions & Answers

Q: QuestionHi, can this be stacked up with model MHK61887717 LG washer?

Asked 5 years ago by Anonymous.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White

• A:Answer I am unable to verify compatibility of this dryer to be stacked with the model number provided, LG MHK61887717. That model does not come up on the LG website for me to verify specification. Please refer to your owner's manual to see if it is recommended. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionI just got the new LG washer on Dec 26. ran couple loads and I notice small amount of water on the floor under the front left corner. Any one know where the water leaking from ?

Asked 5 years ago by Anita.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White

• A:Answer Odds are it's your lint trap and stale water drain. Those are located on the front lower left. Open the door, check that the hose plug is snug and that the trap is screwed in tight. (You'd end up doing this after a month or two anyway for a maintenance cleaning.) If you're still finding water, you almost definitely have a leak. The top opens and you can look for the source during the next wash, or hire someone.

  Answered 5 years ago by MarkC

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Q: QuestionCan this unit be stacked on a WM3700HVA? The matching DLEX400v is no longer available so I was wondering if this can be stacked on top of the washer we bought (just got it in July and didn't need the dryer at the time). Also, what stacking kit would I use

Asked 5 years ago by TattedPastor412.

• A:Answer Yes, WM3700HVA can be stacked with DLEX4000B. The Stacking Kit is KSTK1. ^Daphane

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this dryer run on 110 current ?

Asked 2 days ago by jd.

• A:Answer Yes

  Answered 3 hours ago by LaurieAVerified Purchase

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Q: QuestionWhat size is the vent?

Asked 3 days ago by CaseyC.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White

• A:Answer Hello, Casey! We appreciate you reaching out with your question about the LG Dryer (DLEX4000W). This model uses a 4‑inch diameter vent, and it’s recommended to use rigid or semi‑rigid metal ductwork to help maintain proper airflow and performance. You can explore the full feature list and support details here: https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-white/J7G564PZYZ. If you’d like help reviewing your setup or have additional questions, feel free to email us at [email protected]. - Avril

  Answered 2 days ago by LG Digital Customer Care

  
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Q: QuestionI’m tall. Should I get a pedestal for the washer and dryer.

Asked 1 week ago by Bev.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White

• A:Answer Yes

  Answered 5 days ago by AshleySVerified Purchase

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Q: QuestionI’m tall. Should I get a pedestal for the machines?

Asked 1 week ago by Anonymous.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White

• A:Answer Hi there! Thank you for sharing your question to us regarding your LG Dryer. The WDP6W is indeed the compatible pedestal for your DLEX4000W, and many customers enjoy the added height and convenience it provides. You can take a closer look of the specs and features here: https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-white/J7G564PZYZ. If you’d like help confirming fit or exploring additional setup options, feel free to email us at [email protected]. - Avril

  Answered 1 week ago by LG Digital Customer Care

  
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Q: QuestionDoes Model: DLEX4000WSKU: 6419627 have a stainless steel drum?

Asked 1 month ago by MDG1395.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White

• A:Answer Yes

  Answered 3 hours ago by LaurieA

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Q: QuestionCan I just not connect the water and then not use the steam? Or will some stupid sensor yell at me and not let me use it without the water hooked up

Asked 1 month ago by Corbin.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White

• A:Answer The ENERGY STAR® Certified LG 7.4 cu. Ft. Large Capacity Front Load Electric Dryer - White, Model # DLEX4000W, does not need to be connected to your water supply line if you are not going to be using the Steam cycles. Steam functions require a consistent water source to generate vapor, and using these cycles without the inlet hose connected can cause errors. However, the dryer will operate normally for all standard, non-steam drying cycles without the water hooked up...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionI currently have a maytag dryer that is 26 inches deep and there is about 3 to 4 inches behind it for the duct. Do the dryers online that measure 29 to thirty inches , deep reflect the duct work

Asked 1 month ago by Mike.

• A:Answer Hello there, Mike. Thank you for sharing your question with us. We understand your inquiry regarding the depth dimensions of LG DLEX4000B. The measurement of 30 1/8 inches listed for the DLEX4000B represents the physical depth of the dryer unit itself, from the front of the cabinet to the back, and does not include the clearance needed for the ductwork. In standard installations, you will typically need to allow for an additional 4 to 5 inches of space behind the dryer to accommodate the exhaust venting. This extra space is crucial for maintaining proper airflow and ensuring that the venting hose is not crushed or kinked, which helps your dryer operate at peak efficiency and prevents potential safety hazards. Since your current space was fitted for a 26-inch deep machine, you will want to consider the total footprint of 30 1/8 inches plus the required venting clearance to ensure it fits comfortably in your laundry area. We also recommend the matching LG Dryer for this product which is the Electric Dryer DLEX4000B and Gas Dryer DLGX4001B. https://www.bestbuy.com/product/lg-7-4-cu-ft-stackable-smart-electric-dryer-with-steam-and-built-in-intelligence-black-steel/J7G564PZY8 If you have any further questions about its features, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionWhat and how long is the warranty for repairs on this dryer

Asked 1 month ago by MM.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White

• A:Answer The ENERGY STAR® Certified LG 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White, Model # DLEX4000W, comes with a Limited Manufacturer's Warranty of One (1) year from date of original retail purchase for Parts and Labor, and Three (3) years from date of original retail purchase for the Dryer Drum, parts only. The customer will be responsible for any labor or in-home service to replace defective parts. The warranty only applies if the dryer fails due to a defect in materials or workmanship under normal home use, during the warranty period. LG will at its option, repair or replace the product. This limited warranty is valid only to the original retail purchaser of the product and applies only when purchased and used within the United States, including U.S. Territories. Proof of original retail purchase is required to obtain warranty service under this limited warranty. Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionDoes this washer and dryer come with power cords? If not, where would I purchase them?

Asked 1 month ago by Anonymous.

• A:Answer Regardless of brand or manufacturer, all washers come with an attached power cord, but like any electric dryer, regardless of brand or manufacturer, the power cord (pigtail) connection between the wall receptacle and the ENERGY STAR® Certified LG 7.4 cu. Ft. Ultra Large Capacity Smart Wi-Fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, Model # DLEX4000B, is NOT supplied with the dryer. Dryer manufacturers exclude power cords primarily to ensure safety and compatibility, as homes feature different 3-prong or 4-prong 240V outlets depending on building codes. Supplying the wrong cord could cause safety hazards or require inconvenient returns. Selling them separately allows users to select the correct, required cord for their specific,4-wire or 3-wire setup. Best Buy sells a variety of electric dryer power cords, including 3-prong and 4-prong options (usually 30-amp, 6-ft, or 8-ft) from brands like Smart Choice. They are available for purchase online and in-store. Yes, Best Buy generally advises customers to purchase a new power cord for electric dryers, as they are not included with the unit, and they often recommend adding a new one for safety and installation, especially if professional installation is selected. Geek Squad agents typically carry both types and can install them during a new dryer setup...^Ivan.

  Answered 1 month ago by LG Digital Customer Care

  
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Q: QuestionDoes this have a regular tumble dry low option? And does it have a no heat, air fluff option? The pictures are useless and lo-res and the features tab doesn't list the modes like the washer page does.

Asked 2 months ago by Corbin.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White

• A:Answer Even though the specifications on Best Buy do not show which Dryer Programs are on the Energy Star® Certified LG 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White, Model # DLEX4000W, the specifications on the company site list an Air Dry as one of the dryer programs. Air Dry is a manual dry cycle, has no heat, and is designed for items that require heat-free drying, such as plastics or rubber...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionI always have to use the manual speed dry setting because all the other ones auto stop after about 2-4 minutes of use. I’ve only had this dryer for a couple months and have had this issue since I’ve gotten it. Any help?

Asked 2 months ago by Luke.

• A:Answer I generally use the perm. Press cycle to dry and haven’t had any issues. And the towel cycle when drying towels.

  Answered 2 months ago by De64Verified Purchase

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Q: QuestionIs there a pedestal drawer that goes with this? If so what is combined height?

Asked 2 months ago by Shak.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White

• A:Answer The LG 27" Laundry Pedestal Storage Drawer, Model # WDP6W, is the compatible pedestal for the Energy Star® Certified LG 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White, Model # DLEX4000W, and it weighs 53 lbs. The washer weighs 125.3 lbs., so the combined weights will be 178.3 lbs...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionCan you get this in another color?

Asked 2 months ago by Sgak.

This question was asked about the related product: LG - 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence - White

• A:Answer Yes, I believe it still comes in a dark grey.

  Answered 2 months ago by LouisianagalVerified Purchase

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Q: QuestionDoes delivery + installation fee include configuring side-venting?

Asked 2 months ago by JimInNH.

• A:Answer Best Buy, specifically Geek Squad, can install the dryer side vent kit, Part # XX, for the Energy Star® Certified LG 7.4 cu. ft. Ultra Large Capacity Smart Wi-Fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, Model # DLEX4000B, to change the duct exit point, provided you purchase the necessary kit separately. Changing a dryer's vent location (e.g., from rear to side venting) is generally not included in a standard Best Buy dryer installation. This modification usually requires a separate "Add-On Dryer Side Vent Install" service...^Ivan.

  Answered 2 months ago by LG Digital Customer Care

  
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Q: QuestionMy dryer doesn’t work . After few minutes stop working.

Asked 4 months ago by Kataryna.

• A:Answer Power surge might caused your dryer to stop working.

  Answered 3 months ago by OluwoleO

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Q: QuestionDoes the DLE 8400WE (front load dryer) have a drum light option that allows the light to come on when the door is opened? The default setting turns the light on for 60 seconds when the load is finished. If it can be changed, what is the procedure?

Asked 6 months ago by LGuser.

• A:Answer Please post your question for the ENERGY STAR Certified LG 7.3 cu. Ft. Ultra Large Capacity Rear Control Electric Dryer with LG EasyLoad™ Door and AI Sensing, Model # DLE8400WE, on its product detail page on Best Buy. Your question for the dryer is posted on the wrong page...^Ivan.

  Answered 6 months ago by LG Digital Customer Care

  
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