Questions & Answers

1-10 of 27 Questions
  • Question
    I just purchased this based on reviews here on BB. Has anyone experienced the permanent scratch to glass, others have reported online? Thank you   (10 Answers)

    By RTR17 April 10, 2016.

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    • Best 
      Answer

      I certainly have, and I actually came on the Q&A section to see if anyone else has experienced anything similar. This keyboard has created permanent damage to the screen. It is not noticeable to others, but I notice it and I know it's from the keyboard. It is a horizontal line that matches up with the part of the keyboard that protrudes out. They keyboard isn't completely flat, to help explain what I'm saying. The screen isn't scratched or dented and doesn't have any exterior problems, but there's an interior imprint that seems impossible to go away. It's very bothersome to me, and I would not recommend this case after having experienced this issue.

      By Disappointed August 24, 2016.

    • Question
      If I purchase the keyboard do I need to purchase a cover as well? Does the keyboard act as a cover?   (12 Answers)

      By Anonymous November 17, 2015.

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      • Best 
        Answer

        The keyboard acts as the cover. That is what is great about it.

        By Evie January 6, 2016.

      • Question
        Does this fit the latest iPad Pro 12.9 2nd generation?   (5 Answers)

        By MD15 August 24, 2017.

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        • Answer

          This fits the iPad 12.9 second generation, but is not made for the second generation iPad. It will cover the Flash for the camera. For me this is no buggy as I don't use the iPad camera anyway.

          By SWarner August 25, 2017.

        • Question
          I bought my CReate keyboard on June 2, . I loved it and it worked well. But, recently the hole that exposes the speaker on the ipad broke out and now the ipad won't stay secured in the case. Does the warranty cover it?   (1 Answer)

          By Jerryboda May 23, 2017.

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          • Answer

            Can't answer directly, but I had the same issue. I think it was caused by my "popping" the iPad out when removing rather than sliding it down and out. It could be sturdier in that area, but regardless, go get a new one. Don't even mess around with the Apple keyboard, you'll hate it after using this one.

            By Lowg June 17, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Is there a adjustment for how fast the backlit keyboard light dims out? And please give where to find it.   (3 Answers)

          By snllang April 4, 2017.

          Answers
          • Answer

            No there is not.

            By Akeith47 August 16, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          How is the video quality for this item.   (2 Answers)

          By juan February 23, 2017.

          Answers
          • Answer

            There is no video quality. It is just a keyboard and a case, not an iPad.

            By CE750Pilot July 29, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          Can I view iPad in portrait mode with this case, or only landscape?   (5 Answers)

          By Mikeyv December 7, 2016.

          Answers
          • Answer

            No

            By Nete January 27, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Is it easy to take in and out of case to use as an iPad on your lap?   (5 Answers)

          By Debbie December 5, 2016.

          Answers
          • Answer

            Snaps in easily but I haven't had the need to remove the case. If I was to use it where just the iPad is in use (no keyboard) it lays flat on the keyboard on my lap. I find no need to remove it though I'm sure it would be easy to snap out. I prefer this case over the others offered but that is my opinion.

            By Greg December 10, 2016.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          HOW DOES THE LOGITECH LIGHTED KEYBOARD FOR AN IPAD PRO TURN ON? MINE WON'T.   (5 Answers)

          By LARRY October 11, 2016.

          Answers
          • Answer

            Yes, the keyboard lights up when a key is pressed. No issues with the one that I use.

            By MikeT December 2, 2016.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          If you have your case/keyboard attached, can you flip it under, when you are just using the touch features like normal, flat on your lap?   (5 Answers)

          By sheryl October 2, 2016.

          Answers
          • Answer

            yes, you can - and you can rotate the combination in either direction on your knees, pillow or other prop. Handy with movies in bed...and lets you orient the speakers how you want.

            By phippm November 16, 2016.

            • Verified Purchaser
            • My Best Buy® Member

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