Questions & Answers

37 Questions & 170 Answers
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  • Question
    What is the difference between this one and the Roku 4? Did it just get renamed or is there a difference?   (5 Answers)

    By Roger October 16, 2016.

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    • Best 
      Answer

      Big differences. Better Plex compatibility when playing high bit-rate sources, smaller footprint, cooler running (no fan), auto stand by that works, redesigned remote (better button placement), and up scaling for both 720p and 1080p.

      By Keno October 19, 2016.

    • Question
      What internet speed is recommended when using this device?   (5 Answers)

      By Karen71 October 27, 2016.

      Answers
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        Answer

        You should definitely have a broadband connection, whether it is cable, DSL or fiber. That connection should be a minimum of 3 Mbps for SD (standard definition) streaming, and a minimum of 5 Mbps for HD video streaming.

        By disbcg November 1, 2016.

      • Question
        Has anyone used this device (Roku - Ultra Streaming) paired with a Samsung 4k TV to watch UHD movies on VUDU? The Roku 4 is supposed to work but I would like to purchase the Ultra instead. Thank-You   (5 Answers)

        By RonMc November 5, 2016.

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          Answer

          If you notice, the Roku 4 is no longer featured on Roku's site. One of the drawbacks for that model was lack of HDR capabilities. I have the Roku Ultra and it definitely has an option to use HDR onto your HDR capable TV. Note: My TV has HDR set to 'on' so this might be something to take into consideration. The Roku won't magically provide HDR to a 4K TV that doesn't support HDR.

          By vespa731 November 7, 2016.

          • My Best Buy® Elite Member
      • Question
        Our television is a Samsung 8000 led tv. It is not new. Will I be able to use this device and download amazon prime? Right now I can stream Netflix on a google box but not amazon prime. Should I look for another device ?   (5 Answers)

        By Cindy December 12, 2016.

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          Answer

          I have an old Sony Bravia (8 years old), that runs just fine with the RokuUltra connected via HDMI. Can access AmazonPrime, Hulu, Netflix and various other apps without any issues. AmazonPrime made a change recently in terms of which devices can use their apps (I think Google used to but can't now). The link to see which devices can use the AmazonPrime app is here: https://www.amazon.com/gp/feature.html/ref=dv_watchanywheredm?&docId=1001423601

          By AENDT December 16, 2016.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Can I watch my favorite NFL team through my Computor , phone, device or Roku device when I am traveling? I am striking out!   (4 Answers)

        By Chris October 3, 2016.

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          I believe what you mean is that you are "fumbling". However you can now get NFL sunday ticket independent of directv which you can stream on computer etc...

          By Laslos October 6, 2016.

        • Question
          How large a capacity micro SD card can I use in the Roku 4 Ultra ?   (4 Answers)

          By Anonymous October 24, 2016.

          Answers
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            Answer

            The microSD is only used to store channels and has a maximum of 8GB.

            By CommunityAnswer October 24, 2016.

          • Question
            I just purchased ultra roku and when my husband went to set up a phone number came up to call. They wanted a $59.95 one time set up fee? Has anyone else had this happen and is it legit? Didn't do it but would like to know. Thanks.   (5 Answers)

            By Anne July 20, 2017.

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              Answer

              I recently installed a new Roku Ultra, and had no similar experience. To my knowledge, the only other charges would be associated with providers such as Netflix, SlingTV, etc. I had no setup fee.

              By KevinCSTX July 21, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            How to switch from Riki to tv   (5 Answers)

            By Anonymous January 6, 2017.

            Answers
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              Answer

              Your TV should have an "input" button for going from HDMI (for your Roku) to the broadcast channels. Another press of the button, and it should go from the TV channel back to the HDMI port with the Roku. Hope that helps!

              By iowatoad May 7, 2017.

            • Question
              Does this new Roku allow Amazon Prime and Netflix HDR to be displayed on a Vizio P-series? I have compatibility issues with other devices.   (5 Answers)

              By Jess October 9, 2016.

              Answers
              • Best 
                Answer

                Yes it will work. Vizio and LG TVs have both HDR chips in their 4k HDR TVs so as long as your TV is 4K and HDR you will get the apps to run in 4K HDR on your TV. there are 2 chips 1 Dolby Vision and the other is HDR10. LG and Vizio TVs put both in their TVs so it does not matter what the source is it will play both. Samsung and Sony TVs only have Dolby vision. Hope that helps some.

                By Jam October 19, 2016.

              • Question
                when will I be able to buy this in a store ?( the Roku-ultra streaming media player)   (5 Answers)

                By Anonymous October 8, 2016.

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                • Best 
                  Answer

                  it should be available now. Best to buy it through bestbuy.com and specify your store for pick-up, that's what I did when my store didn't have them on display.

                  By Keno October 19, 2016.

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