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17 Questions & 59 Answers
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  • Question
    Can you bake with an actual cookie sheet (small 9 1/2 x 13)?   (7 Answers)

    Wondering if this will both fit in the micro and if it will cook correctly? It seems like the circular tray will only bake maybe fries for 2, but I cook for a family and wouldn't ever cook an amount that small. I know it will cook a whole roast, but it seems like it will not cook a good family sized amount of something that needs to be spread out on a tray, ie chicken tenders or cookies. So just wondering if a cookie sheet can be used.

    By Anonymous June 20, 2014.

    Answers
    • Best 
      Answer

      Yes, an actual cookie sheet of the size you describe would fit. The oven comes with three different heights of racks so you can bake a variety of items. When the oven is working correctly it bakes pretty well, however the experience we have had with the Samsung OTR MW-convection oven has been two units failed within the first 1 1/2 months of use, so I would not recommend you purchase this product.

      By JimG January 21, 2015.

    • Question
      Do I need a separate/special conversion kit for ducted venting? If so, details? Can I order/purchase at store?   (5 Answers)

      By Needles April 24, 2014.

      Answers
      • Best 
        Answer

        Comes with three choices for venting. Top, back or recirculating, I did my own install and had no issues.

        By Joey March 16, 2015.

      • Question
        Can I see a rear view of this product to determine rear venting.   (3 Answers)

        Contractor wants to prepare the hole in the outside wall before the product is on site.

        By Des May 9, 2015.

        Answers
        • Best 
          Answer

          Hi Des, Unfortunately, the illustrations and materials that will enable the contractor to accurately prepare the location for the MC17F808KDT are available only in the packaging with the new Microwave. Both the Installation Guide and mounting templates will be included. - Ms. Samsung

          By Anonymous May 12, 2015.

          • Samsung Representative
      • Question
        Toasting & grilling   (4 Answers)

        If you have to turn your slice of bread over then how long does it take to toast? Will it toast so that it is crispy? If you have to turn the slice over then how does this work for other items like steaks, fish, etc? If so then I think this would be a pain in the A__ to have to do this with all foods. These are 2 important things I have to consider when purchasing.

        By DesertGal April 18, 2015.

        Answers
        • Best 
          Answer

          You pretty much hit the nail on the head. The "extra features" this microwave has really doesn't make it worth it as a toaster or oven can do a better job in my opinion. That doesn't mean its a bad microwave (the SE errors do though). Some foods don't require as much prep as others. If you use it as a microwave (and it works), you won't have any issues. We simply stopped trying to do the extra features and used it only as a microwave. Works well for that (once again, when it is working).

          By ciscoheat October 25, 2015.

        • Question
          will my 15 amp circuit carry the 1,750 watt convection option featured on the samsung -1.7 cu.ft. slim fry over the range microwave unit...   (5 Answers)

          By Anonymous February 9, 2014.

          Answers
          • Best 
            Answer

            You need a 20 Amp circuit which is dedicated to this. Most circuits for microwave/hoods are 20 A. Check the number on the breaker.

            By ehiris March 17, 2015.

          • Question
            Does this convection/microwave have a removeable cooking rack? A rectangular one for heating 2 casseroles at a time?   (3 Answers)

            By Anonymous November 10, 2015.

            Answers
            • Best 
              Answer

              Yes, the turntable and rack are removeable and turntable can be turned off.

              By CommunityAnswer November 11, 2015.

            • Question
              return policy ??   (5 Answers)

              what is the return policy and warranty for it ??

              By Joe June 13, 2015.

              Answers
              • Best 
                Answer

                You're more or less out of luck. Samsung's customer service is absolutely appalling and severely lacking in anything that could be considered quality. I am currently dealing with them six months out of warranty and they have fought me every step of the way. Every Samsung appliance I've owned (washer/dryer, microwave and refrigerator) has given me some sort of problem and all of them have been met with blank stares by Samsung support. Simply put, go with a different company next time.

                By Otomann January 15, 2016.

              • Question
                Please, what is the power of Ventilation System?   (1 Answer)

                By RS August 19, 2017.

                Answers
                • Answer

                  Very strong, high,medium & low settings. The high is as strong as my old ovens boost setting.

                  By John August 19, 2017.

                  • Verified Purchaser
                  • My Best Buy® Elite Plus Member
              • Question
                Does the depth dimension in the specifications include the handle? My current microwave only is 15 inches in depth (handle not included) and doesn't stick out more than 2 inches from wood cabinets. So I see all microwaves are all 17-19inches deep ?   (2 Answers)

                By Geckor7 August 13, 2017.

                Answers
                • Answer

                  Yes, I think so. Found it a bit hard to measure, but measured inside & then door plus handle & it looked like 17 inches total

                  By Flossie August 14, 2017.

                  • Verified Purchaser
              • Question
                I need some bolts and a bracket to hang the microwave where can I get some of those from it's a Samsung microwave and convection oven modern mc17f808kdt   (1 Answer)

                By Lloydsac1 March 13, 2017.

                Answers
                • Answer

                  Hi Lloydsac1, we understand your concerns. Please message our Social media team at http://smsn.us/SamsungSupportUSA they'll be happy to look into this for you. ^Rosi

                  By MrSamsung March 14, 2017.

                  • Samsung Representative

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