Questions & Answers

Name: Samsung - 25.7 Cu. Ft. French Door Refrigerator - Stainless-Platinum
Brand: Samsung
SKU: 7035122
Price: 1949.99 USD
Rating: 4.4 (1238 reviews)

Samsung - 25.7 Cu. Ft. French Door Refrigerator - Stainless-Platinum

Model:: RF260BEAESP; |
SKU:: 7035122

User rating, 4.4 out of 5 stars with 1238 reviews.

Highly rated by customers for:

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QuestionHow do i shut down the freezer section only
Asked 3 years ago by Bigdog.
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Questionhow do i get the protective film off
Asked 3 years ago by karen.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
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QuestionWhat would be the reason for water collecting and freezing under the large drawer in the refrigerator compartment?
Asked 3 years ago by readergirl.
- Answer It seems the drain in the back panel gets clogged with ice or possible "gunk", but mine is clogged with ice, I think. I've seen many You Tubes showing how to fix, so it seems it's a common problem. I attempted to fix mine 2 weeks ago, but the ice came back. One of the fixes said to replace the drainage tube, which I did not do.
  Answered 3 years ago by SELFHELPWOMAN
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QuestionCleaned the freezer took ice bucket out and but it back in. Is there a reset button to make ice. Or does the tray have to be position a certain way to tell the ice maker to start produce ice again. The ice button
Asked 3 years ago by Chicago82.
- Answer Hi MikeH, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker - Stainless steel. I have shared the user manual link below. Please access the link and turn to page 24. I have also shared a video link to help with your ice maker concerns. https://www.youtube.com/watch?v=DUhs6eD1ceA Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144376350 Leo
  Answered 2 years ago by Samsung
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QuestionI have model RF260BEAEWW... had power outage now the freeze/ice maker/frig temp set buttons no longer respond. The frig has an "E" code and freezer flashes 33. Ice machine button does not respond to touch at all. Have tried turning power off, back on.
Asked 3 years ago by Odin.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
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QuestionIs there a door stop part for this refrigerator? I would like to adjust how far the left door opens.
Asked 3 years ago by Anonymous.
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Questionice maker wont work ice maker is in freezer
Asked 3 years ago by turk.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
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QuestionWe own this fridge and it works great, my issue is everything molds rather quickly inside and the freezer seems to freezer burn everything. Is there settings or something we should do for maintenance? Thank you josh
Asked 3 years ago by Moldy.
- Answer I am including two helpful troubleshooting guides to support your concerns on the mold and the freezer (https://bit.ly/3mhmviB) (https://bit.ly/2FWGxiU). We thank you for choosing Samsung for your home! ^Lena
  Answered 3 years ago by Samsung
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QuestionMy ice maker makes very little ice. The arm never goes down. We have never had the ice bin fill even halfway.
Asked 3 years ago by MamawH.
- Answer I am including a helpful troubleshooting guide to support your concerns on the ice maker not making enough ice (https://bit.ly/3knB2J1). Thank you for choosing Samsung for your home! ^Lena
  Answered 3 years ago by Samsung
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QuestionWe have to put one side of this fridge against the wall. We can only open that side to 90° will the drawers work on the inside? Thanks so much
Asked 3 years ago by StephVic.
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QuestionIS the Stainless Steel magnetic?
Asked 3 years ago by Stace.
- Answer Hi Stace, yes the stainless Steel it is magnetic.
  Answered 3 years ago by Larie
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QuestionI got a basket of ice and then it stopped making ice. I pushed the test on the ice maker and still no ice. The blue cup (ice indicator light) is off. Anyone have a fix for this?
Asked 3 years ago by NoIce.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
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QuestionWe were moving this fridge and this piece broke off on the bottom. Can you tell me what it is and if it's important?
Asked 3 years ago by Anonymous.
- Answer Hello. Thank you for reaching out regarding your Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker part is broken. I am sorry to learn about it. Regarding your concern, for us to be able to assist you further on the specific pieces that are broken, which is not stated. I suggest you check this picture of your refrigerator, and please do contact us so we can help you with the broken piece. Here is the link to the user manual for the picture of this refrigerator. Please go to page 17. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144382843 ^Camille
  Answered 2 years ago by Samsung
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QuestionIce sensor arm will not swing down into ice bucket from day one. ice maker makes ice if button pushed. Solutions???
Asked 3 years ago by gnusmas.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker
Answer This Question
QuestionThe freezer door handle came off it’s screw on the left hand side. How do I reattach it?
Asked 3 years ago by Carol.
- Answer I am including a link to the user manual on page 8 to support your concerns on the handle (https://bit.ly/3kr3eKP). We thank you for being a Samsung customer! ^Lena
  Answered 3 years ago by Samsung
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QuestionCan this twin cooling refrigerator/freezer be used in a garage? I have read that the dual compressor is important for consideration of use in a garage. What are the recommended environment temperature ranges for this appliance?
Asked 3 years ago by Shopper.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
Answer This Question
QuestionCan you adjust the top shelves? I don’t see how to take the 2 shelves apart to lower just one of them!
Asked 3 years ago by Skootch.
- Answer I am including a helpful guide on how to remove the shelves (https://bit.ly/3ds4wCH). We thank you for choosing Samsung for your home! ^Lena
  Answered 3 years ago by Samsung
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QuestionI have the RF260BEAESG/AA model. Abrupt cessation of ice. Arm is locked in up position. Red checkerboard light is on. Thinking it’s water filter related. How do you change the water filter? Is it difficult to do? Thanks!
Asked 3 years ago by Anonymous.
This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator - Black Stainless Steel
- Answer I am including a helpful guide on how to change the water filter (https://bit.ly/2H4VZJQ). We thank you for being a Samsung customer! ^Lena
  Answered 3 years ago by Samsung
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QuestionFor the ice maker the the blue light have to on off
Asked 3 years ago by Denise.
- Answer Denise, when the blue ice maker icon is illuminated the ice maker is turned off. ^Lena
  Answered 3 years ago by Samsung
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QuestionIs the ice maker making ice when the light is on or off
Asked 3 years ago by Bon.
- Answer If the ice maker icon is illuminated, the ice maker is off. ^Lena
  Answered 3 years ago by Samsung
  Answer this question

Showing 61-80 of 269 questions

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Questions & Answers

Samsung - 25.7 Cu. Ft. French Door Refrigerator - Stainless-Platinum

Q: QuestionHow do i shut down the freezer section only

Q: Questionhow do i get the protective film off

Q: QuestionWhat would be the reason for water collecting and freezing under the large drawer in the refrigerator compartment?

Q: QuestionCleaned the freezer took ice bucket out and but it back in. Is there a reset button to make ice. Or does the tray have to be position a certain way to tell the ice maker to start produce ice again. The ice button

Q: QuestionI have model RF260BEAEWW... had power outage now the freeze/ice maker/frig temp set buttons no longer respond. The frig has an "E" code and freezer flashes 33. Ice machine button does not respond to touch at all. Have tried turning power off, back on.

Q: QuestionIs there a door stop part for this refrigerator? I would like to adjust how far the left door opens.

Q: Questionice maker wont work ice maker is in freezer

Q: QuestionWe own this fridge and it works great, my issue is everything molds rather quickly inside and the freezer seems to freezer burn everything. Is there settings or something we should do for maintenance? Thank you josh

Q: QuestionMy ice maker makes very little ice. The arm never goes down. We have never had the ice bin fill even halfway.

Q: QuestionWe have to put one side of this fridge against the wall. We can only open that side to 90° will the drawers work on the inside? Thanks so much

Q: QuestionIS the Stainless Steel magnetic?

Q: QuestionI got a basket of ice and then it stopped making ice. I pushed the test on the ice maker and still no ice. The blue cup (ice indicator light) is off. Anyone have a fix for this?

Q: QuestionWe were moving this fridge and this piece broke off on the bottom. Can you tell me what it is and if it's important?

Q: QuestionIce sensor arm will not swing down into ice bucket from day one. ice maker makes ice if button pushed. Solutions???

Q: QuestionThe freezer door handle came off it’s screw on the left hand side. How do I reattach it?

Q: QuestionCan this twin cooling refrigerator/freezer be used in a garage? I have read that the dual compressor is important for consideration of use in a garage. What are the recommended environment temperature ranges for this appliance?

Q: QuestionCan you adjust the top shelves? I don’t see how to take the 2 shelves apart to lower just one of them!

Q: QuestionI have the RF260BEAESG/AA model. Abrupt cessation of ice. Arm is locked in up position. Red checkerboard light is on. Thinking it’s water filter related. How do you change the water filter? Is it difficult to do? Thanks!

Q: QuestionFor the ice maker the the blue light have to on off

Q: QuestionIs the ice maker making ice when the light is on or off

QuestionHow do i shut down the freezer section only

Questionhow do i get the protective film off

QuestionWhat would be the reason for water collecting and freezing under the large drawer in the refrigerator compartment?

QuestionCleaned the freezer took ice bucket out and but it back in. Is there a reset button to make ice. Or does the tray have to be position a certain way to tell the ice maker to start produce ice again. The ice button

QuestionI have model RF260BEAEWW... had power outage now the freeze/ice maker/frig temp set buttons no longer respond. The frig has an "E" code and freezer flashes 33. Ice machine button does not respond to touch at all. Have tried turning power off, back on.

QuestionIs there a door stop part for this refrigerator? I would like to adjust how far the left door opens.

Questionice maker wont work ice maker is in freezer

QuestionWe own this fridge and it works great, my issue is everything molds rather quickly inside and the freezer seems to freezer burn everything. Is there settings or something we should do for maintenance? Thank you josh

QuestionMy ice maker makes very little ice. The arm never goes down. We have never had the ice bin fill even halfway.

QuestionWe have to put one side of this fridge against the wall. We can only open that side to 90° will the drawers work on the inside? Thanks so much

QuestionIS the Stainless Steel magnetic?

QuestionI got a basket of ice and then it stopped making ice. I pushed the test on the ice maker and still no ice. The blue cup (ice indicator light) is off. Anyone have a fix for this?

QuestionWe were moving this fridge and this piece broke off on the bottom. Can you tell me what it is and if it's important?

QuestionIce sensor arm will not swing down into ice bucket from day one. ice maker makes ice if button pushed. Solutions???

QuestionThe freezer door handle came off it’s screw on the left hand side. How do I reattach it?

QuestionCan this twin cooling refrigerator/freezer be used in a garage? I have read that the dual compressor is important for consideration of use in a garage. What are the recommended environment temperature ranges for this appliance?

QuestionCan you adjust the top shelves? I don’t see how to take the 2 shelves apart to lower just one of them!

QuestionI have the RF260BEAESG/AA model. Abrupt cessation of ice. Arm is locked in up position. Red checkerboard light is on. Thinking it’s water filter related. How do you change the water filter? Is it difficult to do? Thanks!

QuestionFor the ice maker the the blue light have to on off

QuestionIs the ice maker making ice when the light is on or off