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  • Question
    we just purchased new refrigerator. the ice is very cloudy and the crushed ice seems to be big chunks instead of smaller crushed ice. Do you have any   (6 Answers)

    We just purchased a new refrigerator it has an ice maker. Mod# f28hmedbsr-aa samsung. The ice is very cloudy do you have any solutions for cloudy ice. Also when in crushed ice mode it looks like the ice is not getting crushed enough.

    By greg June 6, 2014.

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    • Best 
      Answer

      Thanks for the question. It isn't unusual for the ice to appear somewhat cloudy due to the saturation of oxygen in the water as it passes through the filter under pressure. As the water freezes, the oxygen bubbles become trapped in the ice and appear cloudy. It's also important to change the filter regularly. While it isn't unusual for the crushed ice to vary somewhat in size, it may be influenced by factors such as how brittle the ice is when it passes through the blades. I would suggest checking the temperature to make sure the fridge and freezer are set to the recommended 37ºF and 0ºF, respectively. Confirming the refrigerator has been leveled properly will help to ensure the seal between the door and the entrance to the ice maker is not allowing warmer air in. - Ms. Samsung

      By Anonymous June 9, 2014.

      • Samsung Representative
  • Question
    Fold-up shelf by ice maker will not fold up.   (7 Answers)

    Unable to use the fold-up shelf on the refrigerator (left top by the ice maker). It appears to have a screw holding it to a piece of white plastic attached to the adjacent shelf. Is there a secret release? This is not addressed in the owner's manual, which does refer to the fold-up shelf.

    By Tom May 31, 2015.

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      Answer

      I had a little problem getting this as well. that screw is in a plastic piece that is just connected to the other part of the shelf so if you just hit with the heal of the hand in an upward motion right by that screw it should pop right up

      By bigdaddy June 5, 2015.

    • Question
      Can you tell me what the recommended space for installation of this unit is.   (6 Answers)

      The specs talk about the size of the refrigerator, but do not indicate what size space will accommodate it. Samsung # RF28HFEDBSR

      By Anonymous February 11, 2015.

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        Thanks for your interest. Samsung recommends leaving at least 3/8" clearance on the top and each side of the RF28HFEDBSR, and 1" behind it for air circulation. If either side is opening into a wall, additional space is needed to allow the handle to clear (approximately 3-3/4" for the door to open 90 degrees). This would make the minimum size of the enclosure 36-1/2" wide by 71" high by 30" deep if you want the refrigerator to be recessed into the cutout as far as the front edge of the case. The 71" height is based on providing space above the 70" door hinges to allow for leveling, but may not be necessary depending on your flooring. If the cabinets above the fridge are 24" deep or less, then the minimum height would be 69-1/4". - Ms. Samsung

        By Anonymous February 11, 2015.

        • Samsung Representative
    • Question
      Are the crispers and cool select pantry supposed to have an opening when closed, or are they made to be closed tightly?   (3 Answers)

      We recently purchased this fridge and had it installed. Upon inspection, I noticed the spaces (about 1/4 in. above the crispers and 1/8 in. above the pantry). In other words, there's enough space so that air can flow into the crispers as well as the pantry. Is this normal or is it a manufacturer's defect?

      By Anonymous July 9, 2014.

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        Answer

        It is designed that way for normal air flow. You wouldn't want them to be sealed tight. The air needs to flow freely to keep your food fresh.

        By ccreek November 6, 2014.

      • Question
        I just got delivery of model# RF28HFEDBSR yesterday. One problem is the display panel changes the ice setting from "cubed" to "crushed" on its own, like every 15-30 mins. It is random, but it beeps and seems like a ghost is touching it. Please advise.   (2 Answers)

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          Answer

          I'll answer my own question. BB sent out GeekSquad and replaced the entire display panel and it's fixed.

          By SoCalJojo March 1, 2017.

        • Question
          Are any of the shelves adjustable up or down?   (7 Answers)

          From the rack at the back it looks like the shelves could be adjust to a higher or lower position, but the shelves seem to be connected to each other in the middle. Does anyone know if they are adjustable?

          By Anonymous November 21, 2015.

          Answers
          • Best 
            Answer

            The shelves are adjustable and each side adjusts separately.

            By Sammy December 4, 2015.

          • Question
            Having new 28 cubic ft samsung delivered tomorrow.   (7 Answers)

            What do we have to do to hook up water supply? Can we use the one hooked up to our current refrigerator?

            By Anonymous June 9, 2014.

            Answers
            • Best 
              Answer

              Detailed instructions for connecting your new RF28HFEDBSR French Door Refrigerator to your home's water supply can be found in the User Manual that comes with the refrigerator, or it can be downloaded as a pdf file from Samsung's website. Samsung recommends using a new water line installation kit that contains copper tubing and a ¼” compression nut, though plastic tubing is also acceptable. I've attached an illustration from page 16 of the User Manual showing the basic parts that are needed. It's also recommended to have the line installed by a qualified technician to ensure it is installed securely and will function properly. Thank you for choosing Samsung! Ms. Samsung

              By Anonymous June 10, 2014.

              • Samsung Representative
          • Question
            depth for delivery   (7 Answers)

            There are several different references to depth, like with/out handles and doors. What is the depth for delivery. I have average doors and don't know if the 36" depth would come through our 36" door. I assume it gets delivered to houses with standard door openings?

            By Anonymous November 16, 2015.

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              Answer

              I think it would cause the handles are not on until after its brought in.

              By Rebalynn November 18, 2015.

            • Question
              Exterior Polish   (5 Answers)

              In the manual it says to polish the exterior 1-2 times a year - can you tell me what type of polish to use? Thanks

              By Anonymous November 12, 2015.

              Answers
              • Best 
                Answer

                There are a number of products available that are specifically designed to clean real stainless steel. Simply follow the instructions on the package. Another option is to apply a small amount of baby oil to the stainless finish using a clean, dry, lint-free cloth. This will not only clean the stainless steel, but can help prevent fingerprints from recurring. Thanks for your question! Ms. Samsung

                By Anonymous November 18, 2015.

                • Samsung Representative
            • Question
              Water filter   (8 Answers)

              Where is the water filter located and is it difficult to change. The one I am replacing has it at almost floor level and only my son can change it.

              By Anonymous November 9, 2015.

              Answers
              • Best 
                Answer

                It's super easy. Filter is located right in front between the two bins

                By Rusty November 13, 2015.

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