Questions & Answers

Q: QuestionDoes this cooktop automatically shut off?

• A:Answer Yes, this cooktop has an auto shut-off feature.

Q: QuestionDoes this cooktop use induction technology?

• A:Answer Yes, this cooktop uses induction technology.

Q: QuestionDoes this cooktop have a digital display?

• A:Answer Yes, this cooktop has a digital display.

Q: QuestionCan I monitor this cooktop remotely?

• A:Answer Yes, you can remotely monitor this cooktop from your smartphone with Wi-Fi connectivity.

Q: QuestionDoes this cooktop have a child lock feature?

• A:Answer Yes, this cooktop has a child lock feature.

Q: QuestionDoes this cooktop have a pan presence sensor?

• A:Answer Yes, this cooktop has a pan presence sensor.

Q: QuestionHow much is installation

Asked 8 years ago by Gidget.

• A:Answer Installation costs depends. Just physically installing in the unit in a counter top with a correctly sized hole is super easy. You just drop it in, tighten up a couple hold down fixtures, and connect the 2 hot leads wires and the ground. The big installation issues are the counter top hole size, the wiring to the unit and appropriate circuit breaker. This design has a wider range of acceptable cut out sizes than most and can fit into cut out holes from 281/8" to 291/4" wide and 195/8th to 201/2" deep. I had thought about buying a unit I could flush mount by cutting a lip in the granite, but I'm very happy with how this unit sits and looks. The big installation issue is that this unit ( and most other induction units too) needs a strong electrical connection with wiring and breaker big enough for a 45Amp, 240Volt service. I pulled No. 6 wires (thick and heavy), but No. 8 (easier to install) should also meet code. If your present installation is for a gas cook top that only needs a normal outlet with 15-20A 120V service, or even if your present cook top is an electric unit that only has 30 to 35 Amp 240V service you will need to put in new wiring and a new breaker, or call an electrician to do it for you. I spent about $100 on wires and parts, and about a day to pull the wires, put in junction boxes and a new breaker, but I'm pretty inexpensive on my own projects. I'd guess an electrician would need to get a permit, and would have taken a day to do my job. My guess is that it might have cost about the same as the cook top. But, just listen to my sweetheart - that cook top is wonderful! So easy to clean, to control and use, and so blazing fast to heat. Made me a hero!

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  Answered 8 years ago by GregVerified Purchase

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Q: Questionwhat does it take to wire this unit up?

Asked 8 years ago by R.

• A:Answer Induction units like this need a stronger power supply than most other stove top types. This model needs a minimum 40Amp supply, so you'll need at least number 8 wires (two leads plus ground -8/2 with g) from your breaker panel to the unit, and at least a 40 Amp breaker. I pulled 6/2 wg 50A for mine, but I'm an engineer and we often overdo things...

  Answered 8 years ago by GregVerified Purchase

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Q: QuestionCan the trim be removed? I would like to flush mount it.

Asked 8 years ago by Kenz.

• A:Answer No...the trim appears to be attached with a custom seal probably to isolate the glass/ceramic expansion from the trip expansion and to provide a positive connection of the glass/ceramic to the unit, itself. There's also a pan underneath that interfaces with the trim, and the trim is actually much wider underneath than you'd think . It essentially looks like it's the primary structural frame for the whole unit that the top, bottom pan and all internals are screwed/attached to. On top, it looks like a thin bezel, which is good. The thing looks great, though, even with the trim. I prefer a flush mount, as well, but this unit is positively gorgeous despite the 1/4" rise caused by the stainless frame.

  Answered 8 years ago by EEBroVerified Purchase

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Q: QuestionIs the Black Stainless truly a stainless metal edge that wraps around the glass edge of the cooktop to protect it, or is it a faux stainless design etched into the glass edge?

Asked 8 years ago by Samm.

• A:Answer The black SS edge is an integral part of the cook-top structure and supports the units weight on the counter top surface. The glass top appears to float in the trim, sealed with with looks like an RTV caulking. The unit sits about 3/8" proud of the counter top surface. It sits higher than some competitive units, but looks very good as the edge is tapered in front, and is very thin in profile on the other three sides.

  Answered 8 years ago by GregVerified Purchase

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Q: QuestionA feature that I liked from our current Frigidaire unit: Auto Sizing™ Pan Detection automatically senses the size of your pan to only send heat to whatever small, medium, or large pan you are using. Does this unit do this?

Asked 5 years ago by JessInPhilly75.

• A:Answer Hi JessInPhilly75, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 30" Induction Cooktop with WiFi and Virtual Flame™ - Stainless steel. Yes, the Induction cooking zones of this cooktop adapt automatically to the size of the bottom of the cookware up to a certain limit. However, the magnetic part of the bottom of the cookware must have a minimum diameter depending upon the size of the cooking zone. I have shared the user manual link below. Please access the link and turn to page 27 for pot and pan sizes. https://downloadcenter.samsung.com/content/UM/201904/20190417163623165/NZ30K7880U_DG68-00823A-06_EN-MES-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144638845 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI read that the smartphone app had no controls, and the timer was simply a timer. Can anyone confirm these (are you able to shut off the cooktop from the app, or will the timer shut off the burners)?

Asked 7 years ago by Donavin69.

• A:Answer I miss read when I took the plunge. The key word is "monitoring" that is used in the description for it's wifi capabilities of this induction cooktop. The timer doesn't shut off any of the burners. I hope they come up with an app that can control the timer where it can shut off the individual burners. However if you purchase a matching Samsun wifi range hood, that can be "controlled" and shut off remotely.

  Answered 6 years ago by Macs

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Q: QuestionDoes the cooktop come with the special smart knob.

Asked 5 years ago by Ronin.

• A:Answer Yes - but it is pretty useless. Easier to just use your finger.

  Answered 4 years ago by DanaB

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Q: QuestionIs it easy to keep clean?

Asked 5 years ago by jon.

• A:Answer Yes, it’s very easy to clean because the surface isn’t hot like an electric cooktop. Everything just wipes right off.

  Answered 5 years ago by MG79Verified Purchase

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Q: QuestionThe cut out size for the NZ 30K7880 is stated Roll it states it was 19 inches and 4/7. Could you confirm the actual size of the cut out please

Asked 1 year ago by Anonymous.

• A:Answer Hi there, The cutout size of the cooktop is 28 1/2" W x 4" H x 19 4/7" D. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionGiven that on page 22 of the manual at https://www.samsung.com/us/support/downloads/?model=N0022394&modelCode=NZ30K7880US/AA states there are 2 paired cooking zones. What is the maximum level that can be cooked on each element at once?

Asked 2 years ago by CS99.

• A:Answer Hi there, The Power Boost P function only boosts the cooking power of the cooktop, depending on the cooking zone. There is no specific level of power that we can adjust. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147602028) to help our team pull up your information. Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionRegarding previous answer on maximum pan sizes, what are the dimensions of the outer thicker rings that relate to maximum pan size?

Asked 2 years ago by Sailor.

• A:Answer Hi Sailor, The Center is 11", the Right rear is 6", and the Right front is 8". Please reference the "Cooking zones" section on page 16 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202310/20231019164954424/O_NZ36K7880U_DG68-00824A-06_EN.pdf Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat do I need to do if cooktop is not turning on and dO is showing ?

Asked 3 years ago by Anonymous.

• A:Answer It wont "turn on" if it doesn't sense a metal pan on the burner.

  Answered 2 years ago by JenelleVerified Purchase

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Q: QuestionWhen using power boost on the big burner in the back I know I should hear a humming noise coming from it but should there be a somewhat loud ticking noise also? The reason I ask is because it is the only burner that does it>

Asked 3 years ago by drew.

• A:Answer Mine does that tick on the power boost too. I just now tried all the burners on the power boost. Turning on any burner is a tick. Power boost: Bottom right - no Bottom left (flex zone) - yes but not very loud Top left flex zone - yes but even quieter Big burner - yes

  Answered 2 years ago by BarbaraKVerified Purchase

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