Questions & Answers

Q: QuestionWhat electric power source is needed?

Asked 6 years ago by Twiggy.

• A:Answer This unit uses a 120V power connection.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDoes this come with separate grates or one large one? How easy / difficult is it to clean?

Asked 5 years ago by KellyMB.

• A:Answer 3 separate grates...cast iron, so heavy, but they're small enough to lift easily and clean under. The stainless layer is easy to clean...it will show streaks like any stainless. The burners are easy to remove to clean around / under, and the knobs come off easily to clean under.

  Answered 5 years ago by SDTXVerified Purchase

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Q: QuestionHow are the knobs constructed. solid metal, plastic or ??? Are the knobs dishwasher safe?

Asked 7 years ago by Scott.

• A:Answer Knobs are metal. They sit lower than the grate so be careful they could get hot if you have a large pan on. They look like they would be dishwasher safe but might be easier to wash by hand.

  Answered 5 years ago by BigKahuna

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Q: QuestionDoes this unit come with a conversion kit to convert to lp gas

Asked 2 years ago by Anonymous.

• A:Answer Greetings, Yes, the cooktop is shipped with LP Conversion kits so that the cooktop can be converted right away by the professional gas technician to use LP gas. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you purchase a replacement faceplate for under the knobs? My cleaning service used some chemicals that took off the finish

Asked 3 weeks ago by Replacement.

• A:Answer Greetings, You may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon - Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order. Have a great day! -Ricardo

  Answered 2 weeks ago by Samsung

  
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Q: QuestionDoes this model come with a converter that enables it to be used with LP gas?

Asked 6 months ago by Mbell109.

• A:Answer Hi there, Yes, this model can be converted to propane. We strongly suggest contacting your qualified LP gas installer to do the conversion process before attempting to operate the range. ^Rodel

  Answered 6 months ago by Samsung

  
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Q: QuestionDoes this or any Samsung gas cooktop support downdraft ventilation.

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Thank you for reaching out with your question about the Samsung NA36N7755TS gas cooktop and downdraft ventilation compatibility. I understand you're looking for specific details about this feature within the user manual. To determine whether this model or any other Samsung gas cooktop supports downdraft ventilation, I recommend reviewing the "Ventilation Requirements" or "Installation Instructions" section in the user manual. These sections typically provide details on compatible ventilation options. Here’s how you can locate this information: Please see page 11 under the "Installation dimensions with downdraft hood" Installation manual https://downloadcenter.samsung.com/content/EM/201903/20190314204042380/Install_NA30N6555TG_DG68-01091A-02_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147763800) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionI found 2 small plastic pieces after it was installed. Are they for the wi fi that I will not be using. I was told one was for that, which is marked "smart connect". I found a second rectangular piece, 1 inx3inches. I'd like to know it's use.

Asked 1 year ago by Anonymous.

• A:Answer Hi there, We understand your interest to know more about the functions and feature of the cooktop. Let us help you with the details you want to know. Please seepage 16 under the "Using the Smart connect Feature" for more information on how to use the smart connect feature. Manual https://downloadcenter.samsung.com/content/UM/202312/20231228151644561/O_01._DG68-01089A-07_IB_FULL_NA30N6555TG_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147061679) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: Questiondoes it use 120 vac at 15 amps

Asked 2 years ago by power.

• A:Answer Yes

  Answered 2 years ago by MEBHud

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Q: QuestionI currently have a whirlpool cooktop and the flame is to high even when knob is turned down. Can this be set to have a very low flame for simmering?

Asked 2 years ago by AJ.

• A:Answer My samsung was doing the same thing. Under the knob that controls the burner is a screw that controls flame adjustment.

  Answered 2 years ago by Anonymous

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Q: QuestionWhat are the actual dimensions of the cooking surface (the size of the grates)?

Asked 3 years ago by Ben.

Q: QuestionI have a Kenmore pop-up down draft exhaust fan, will this unit work with this fan. The counter top has the "depth" to handle the stove top and the existing exhaust fan unit.

Asked 3 years ago by Projock.

• A:Answer Hello Projock, Thank you for your question regarding the Samsung cooktop. We at Samsung always strive to innovate our product line and provide the best possible customer experience. Regarding your question, if your Kenmore is compatible with your Samsung product. Let me share the specification link https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/na30r5310fg-aa/NA30R5310F_V3.pdf To better assist you on this feel free to reach out to us with any further questions regarding your Samsung products. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144853271) and it will help our team pull up your information. Thank you for choosing Samsung. Have a great day. ^^Ross

  Answered 3 years ago by Samsung

  
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Q: QuestionI had recently purchased this cooktop of Model # NA36N7755TS, Can this model connect with Samsung undercabinet hood of Model # "NK36N7000US" of 36" Width?

Asked 3 years ago by Kumar.

• A:Answer Hi Kumar, Thank you for reaching out and we appreciate your question about Bluetooth compatibility between the Samsung cooktop and the Samsung hood. Yes, they are compatible and will connect via Bluetooth. I have shared the user manual of each home appliance below. Please access the link for the cooktop and turn to page 18 while the hood instructions would be on page 12. Cooktop user manual: https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf Hood user manual: https://downloadcenter.samsung.com/content/UM/202005/20200507090208448/NK30N7000UG_AA_LIB0139973A.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144804896 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI am planning to purchase this model, but evaluating the need to Geeksquad Vs Manufacturer Warranty. Is Geeksquad support or warranty start after manufacture warranty ends? What is the original manufacturer warranty period.

Asked 3 years ago by Kumar.

• A:Answer Hi Kumar, Thank you for reaching out and we appreciate your question about the warranty. The cooktop is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: One (1) Year Parts and Labor Please click on the link for complete details of warranty coverage. https://www.samsung.com/us/support/service/warranty/NA36N7755TS/AA To answer the Geeksquad warranty or extended warranty covered by Best Buy, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. Your reference number: 1144799998 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the part number for this model WITHOUT the WiFi module????

Asked 3 years ago by Sassy.

• A:Answer Hi Sassy, Thank you for showing interest to know more about our cooktop. Regarding your question about the model number of the 36" smart gas cooktop without WIFI, it is NA36R5310FS/AA. To know more about this model you may visit this link. https://www.samsung.com/us/home-appliances/cooktops-and-hoods/gas-cooktops/36--gas-cooktop-na36r5310fg-aa/#benefits Moving forward here are other options to speak with our representatives for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Stay safe, Reference Ticket Number: 1144365352 ^Mila

  Answered 3 years ago by Samsung

  
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Q: QuestionAre the grates able to be washed in the dishwasher?

Asked 4 years ago by Jillian.

• A:Answer Thanks so much for asking, Jillian! While it is not recommended to put any of the cooktop parts or accessories in a dishwasher, I can provide this link (https://bit.ly/3ndriVP) to our step by step guide on the best cleaning practices for this cooktop. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a particular stove hood that should be used with this stove top?

Asked 4 years ago by Hood.

Q: QuestionWe purchased this unit, and it was installed with the propane conversion kit. We are determining the size vent hood we need. Am I to understand that with use of the propane conversion kit, the BTUs are 47,000 vs. 59,000?

Asked 4 years ago by AMR.

• A:Answer We appreciate you asking, AMR! For Samsung gas model ranges, converting to propane should not affect the BTU output ratings on any of the burners or the oven. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs it possible to remove the Bluetooth / Wi-Fi module from the rear of the cooktop as it will not fit on the counter otherwise.

Asked 4 years ago by Doug.

• A:Answer Hello Doug, the wifi module can not be removed. Samsung manufacture many different cooktops with different features. I am including a link to our website Samsung.com for you to view the different cooktops that we offer (https://bit.ly/2VhY783). We thank you for choosing Samsung. ^Lena

  Answered 4 years ago by Samsung

  
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