Questions & Answers

Q: QuestionDoes it have Heat Drying Setting??? I don’t find that info anywhere.

Asked 5 years ago by Vanshy.

• A:Answer It does not. It uses condensation drying and this combined with the door automatically popping open when complete does a great job drying the dishes and saves energy. Works great for us.

  Answered 5 years ago by Dave

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Q: QuestionBrand new, had for 3 days, but haven't filled it yet to actually run the dishwasher. It's completely wet like it ran through a cycle, but haven't got to use it yet. Is this normal? Had many dishwashers and they're usually dry inside when not in use.

Asked 4 years ago by Lucy.

• A:Answer Yes this is normal. Im a contractor and almost every dishwasher i install are wet inside this is because the manufacturer tests them to make sure there's no leaks and stuff before they ship them out.

  Answered 4 years ago by Joey4703

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Q: QuestionIs the kick plate included or does it need to be purchased separately? If so, where can it be purchased?

Asked 5 years ago by Watch.

• A:Answer It was included with mine..

  Answered 5 years ago by KBostonVerified Purchase

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Q: QuestionDoes this replace the waterwall version?

Asked 6 years ago by Anonymous.

• A:Answer yes the Linear wash system is replacing the waterwall system, it is virtually the same system but improved, and changed the name of the feature because of the reputation the "waterwall" name had.

  Answered 6 years ago by Anonymous

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Q: QuestionDoes this dishwasher have a demo mode?

Asked 5 years ago by NanciH.

• A:Answer Yes it certainly does. I caught this Dishwasher on sale last week and truthfully I couldn't be more pleased with the ease of use and extremely easy operation. If your not up on tech don't let that fool you. You can select everything right from the top instead of using the phone application. Our kitchen is adjacent to our living room space. The Dishwasher noise has always been an issue until now. Only hear it drain. You'll be wondering if it is even washing. No left over water residue because the units door pops open when finished to let the water vapor escape. Always left over water in the last Maytag I had. Usually around the creases of the plastic tops. Looks well built and I will use it quite often. Even keeps track to clean itself. Look forward to using this Dishwasher in the years to come. I did take out the extended warranty just to cover all of the tech associated with this unit. I just figured that it was worth the extra money to make sure our new investment will be running without any problems for years.

  Answered 5 years ago by Quietperfection

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Q: QuestionI purchased this dishwasher 2 days ago and have run it 4 times so far. Sadly, the dishes are still completely soaked several hours after the wash completes. I ran it last night before bed and the dishes were still soaked 9 hrs later when I unloaded it.

Asked 5 years ago by Chris.

• A:Answer Hi Christopher! I have this handy link (https://bit.ly/2LEpsqR) that has lots of great tips on how to get the best drying performance out of the dishwasher. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionWhat is the warranty on this dishwasher

Asked 5 years ago by Chris.

• A:Answer It has a standard 1 year warranty. However I wouldn’t recommend purchasing a Samsung because they use a third party tech company to do all their repairs. A company I had a recent experience with that resulted in them damaging my brand new dishwasher door and them refusing to take responsibility for it. I now have to go thru a litigation process to get my new dishwasher to look new again - ridiculous.

  Answered 5 years ago by MrSollazzo

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Q: QuestionIs there a timer so it will run late at night if I want?

Asked 3 years ago by Theo.

• A:Answer Absolutely, Theo! This model has a "Delay Start" feature that allows you to set the start time of the cycle up to 24 hours in one hour increments. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the kick plate that's supposed to be on the front bottom cover the screws? My install was done by Best Buy, but the bottom looks just like the photo. It's black, but the screws show.

Asked 5 years ago by lemmerg.

This question was asked about the related product: Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Tuscan Stainless Steel

• A:Answer No it dosent but i used black screws so you cant see them..not a big deal

  Answered 5 years ago by Jamie

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Q: QuestionIs there something (ie a kick plate, etc) that is included to cover the bottom section of the washer (below the door)? From what I see in the picture, this doesn't look "finished" and that a piece is missing.

Asked 5 years ago by LeslieF.

• A:Answer Yes there is a plate that covers the bottom. Once installed it looks great.

  Answered 5 years ago by Mike08Verified Purchase

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Q: QuestionDoes anyone have a link for the online manual? I can't find it anywhere!

Asked 3 years ago by Hopelessdwr.

• A:Answer We're here to help with this! Samsung provides all our manuals on our website under the support section. But I can also provide this direct link (https://bit.ly/3j0ikbD) that will take you straight to the user manual for this model. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionFirst time dishwasher user here! 2 questions: Is there a brand of dish detergent that works best with this model? Can I use DETERGENT PODS or JUST the liquid? Thank you!

Asked 3 years ago by Newb.

• A:Answer We are so excited for you to use your first dishwasher, and we're here to help you every step of the way. This link (https://bit.ly/38MifD0) has everything you need to know about using detergent in the dishwasher, including how to use different types of detergent. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionMy dishwasher is in a passage that is only 28" wide. How far does the door stick out when fully open?

Asked 5 years ago by Jstf.

• A:Answer I just measured. At full open it's exactly 25 inches out from closed position.

  Answered 4 years ago by TaxLadyVerified Purchase

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Q: QuestionIs the color a bit darker than most SS appliances? Hard to tell from the picture.

Asked 5 years ago by PTStuart.

• A:Answer Matches the same SS of the other Samsung appliances.

  Answered 5 years ago by Jdb0022Verified Purchase

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Q: QuestionHow do I set the the clock time?

Asked 2 years ago by BuhhBuhhhhhh.

• A:Answer Greetings! We thank you for your question about setting the clock or time on this Samsung dishwasher model. The display on this dishwasher model displays information about the current cycle including the cycle time, remaining time, Delay Start settings, and other cycle-specific information. The dishwasher does not have a clock that can be set like other home appliances that Samsung carries. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionWill this fit a 33. 5 “ height opening?

Asked 3 years ago by Mom.

• A:Answer Thanks so much for asking! I have the full dimensions of this model listed as: 25" D x 33.9" H x 23.9" W. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: Questionhow much water does it use per cycle?

Asked 3 years ago by chrys.

• A:Answer Great question, chrys! According to our specifications, this model uses approximately 3.2 gallons of water per cycle. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionThe door on my unit doesn't lay all the way flat, does anyone else have this issue? In other words, when I open the door, it bounces back to around 10-15 degrees. When the cart is empty, it's a nightmare to pull it out.

Asked 4 years ago by Mike.

• A:Answer Yes, when installing there is a large rubber? Piece that’s used to insulate the sound. If that is too tight when you screw in the kick plate it will cause this issue. Take off the kick plate and then loosen that rubber piece and it should solve the problem.

  Answered 4 years ago by DJIce

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Q: QuestionDoes this have fold down tines? If so, are they on the bottom, middle or both?

Asked 4 years ago by Fester.

• A:Answer The bottom rack, all the tines fold down but the middle rack about have fold down.

  Answered 4 years ago by SubvendVerified Purchase

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Q: QuestionGetting condensation on the lip of the counter above the dishwasher and on the wood of the drawer it’s next to. Not sure if this is from the auto release.. turned auto release off and did not get the condensation however the dishes didn’t dry well. Tips?

Asked 2 years ago by Alli.

• A:Answer Auto-release function cause dishwasher door opening ~4in. If installed properly, the gap between lip on counter top and dishwasher door should be at least ~2in. I had issue with auto open function not working after about the third use. Another review elsewhere suggested using white lithium grease. Auto-open function has worked since. Also, dishwasher came with a long, white sticker ~24" long that is to be adhered to underside of counter. Condensation will collect on it instead of under counter when auto-open function is enabled.

  Answered 2 years ago by LKCO

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