A:AnswerThanks for the question. Samsung filters are designed to last about 6 months on average, though they may need to be replaced sooner in homes with higher than average water usage or a high level of impurities in the water supply. After replacing the filter, it's important to bleed the air from the lines by dispensing as much as 5-6 gallons of water; air pockets can cause inconsistent water flow as well as reduced ice production. Please also make sure your home's water pressure is within the recommended range of 20-125psi, and the filter cartridge is installed correctly and locked in place.
- Ms. Samsung
A:AnswerThanks for the question. The total weight of the RF4287HARS is 362.4 lbs. Unfortunately, the weight of the case alone, without the doors and drawers, is not available.
- Ms. Samsung
A:AnswerThanks for the question. If condensation is forming around the base of the ice bin where it connects to the dispenser chute, this is an indication that warm air may be getting in where it shouldn't. To correct this, try leveling the refrigerator by adjusting the front leveling legs with a flat head screwdriver. The rubber gasket at the top of the dispenser chute should be in contact with the base of the ice bin to prevent air exchange between the fridge and the room and the fridge should be perfectly level from side to side. In addition, check the door flap to the ice bin to ensure a build up of ice isn't preventing it from opening and closing properly.
It's important to note that it isn't unusual to have a small amount of residual ice remain in the chute occasionally, especially when crushed ice is dispensed, which can then melt and drip into the base of the dispenser. This should be a very small amount that can easily be absorbed with a wipe of a towel.
I hope this helps to resolve the issue!
Ms. Samsung
A:AnswerSamsung's RF4287HARS refrigerator features a convenient, independently-controlled Flex Zone Drawer that offers four settings for your food storage ranging from 29°F to 42°F, but it cannot be converted to freezer storage. If this is not what you're looking for, I would suggest calling 888-BEST BUY or visiting your local Best Buy store for assistance finding the model that best meets your needs.
Thank you,
Ms. Samsung
A:AnswerSamsung's RF4287HARS can be connected using a universal water line installation kit. I would suggest contacting your local Best Buy appliance team for help determining whether your current connector is suitable. Samsung recommends using a water line installation kit that contains copper tubing and a ¼” compression nut. Additional information can be found on page 23 of the User Manual which can be downloaded as a pdf file from Samsung's website for easy reference.
Thanks for choosing Samsung!
Ms. Samsung
A:AnswerI'm sorry to hear you're having an issue with your RF4287HA. Since the Flex Zone drawer is cooled by injecting very cold air through the vents in the back, it wouldn't be unusual for a cup of water stored near the vents to freeze. However, if the overall temperature is not regulating correctly based on the setting you choose, service may be necessary to determine the cause. Please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to help you resolve this.
Thank you,
Ms. Samsung
A:AnswerI fixed my similar problem by slightly and gently tightening the compression nut of the water line connection. If air could penetrate into the water line, it would cause water dripping from the dispenser.
A:AnswerI set it on the high end - seems to keep longer. I am having trouble keeping fresh spinach right now, but that may be due to our hot weather lingering on as usual in Southern California.
A:AnswerI'm sorry to hear you're having an issue with replacing the handles. The correct part number for the handle on the RF4287HARS stainless steel refrigerator doors is DA97-11515C, which should attach using the set screws. The part number you referenced (DA64-02550A) is actually the freezer drawer handle. The EZ open handle design is rather complicated to remove/install, and Samsung recommends having this done by a service technician to ensure it is set up correctly. Please call 888-BEST BUY or 800-SAMSUNG for further assistance.
- Ms. Samsung
A:AnswerThe RF4287 was introduced prior to the RF4267, but they are actually very similar in terms of design and features. The key differences are the width and, therefore, the capacity. The RF4287 measures 35-3/4" wide, and the RF4267 is 32-13/16". The greater width of the RF4287 results in an internal capacity of 28 cubic feet, while the more compact RF4267 has 25.5 cubic feet of storage. While the two models have comparable energy saving features, including LED lighting and an Energy Saver mode, the RF4267 does use a bit less energy at 515 KWh/yr, compared to 562 KWh/yr for the RF4287, based on Energy Star testing standards.
Thanks for your interest in Samsung!
Ms. Samsung
A:AnswerI'm sorry to hear you're having an issue with the logo on your refrigerator. Since there have been different versions of the Samsung logo within the past couple of years, I would suggest calling 800-SAMSUNG to speak with an agent who can help determine which version you have, as well as the best method of removing or replacing the logo.
Thank you,
Ms. Samsung
A:AnswerWe appreciate your feedback with regard to the 10 pre-loaded images on the RF4289, and your comments will be shared with the team.
Thank you,
Ms. Samsung
A:AnswerWith regard to the RF4287HARS, Samsung recommends leaving at least 3/8" above and on each side of the refrigerator, and 1" behind it. If either side is opening into a perpendicular wall or cabinet, then you should leave at least 3-3/4" on that side so the door can open at least 90-degrees.
- Ms. Samsung
A:AnswerThanks for the question. The 33" RF4267 has the same features as the 35-3/4" RF4287, except the former has 25.5 cubic feet of storage compared to the latter's 28 cubic feet. Features they have in common include the Twin Cooling Plus system, the middle Flex Zone Drawer, through the door ice and water dispenser, and flexible shelving. It's possible that the "larger capacity" reference is based on someone comparing the RF4267's 25.5 cubic feet with other 33" models, which usually have far less storage.
- Ms. Samsung
A:AnswerWe had our refrigerator delivered and the two delivery men removed both doors and the drawers to bring it into our house. The total installation time was 20 minutes from the truck to being fully assembled and hooked up to the water line.