Questions & Answers

Name: Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
Brand: Shark
SKU: 6084401
Price: 149.99 USD
Rating: 4.3 (550 reviews)

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Model:: RV750; |
SKU:: 6084401

User rating, 4.3 out of 5 stars with 550 reviews.

Highly rated by customers for:

Clearance

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QuestionLeft brush spindle when cleaning does not spin. What should do?
Asked 6 years ago by SharkBoy.
- Answer Hello SharkBoy, We Are sorry to hear that you are experiencing an issue with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
  Answered 6 years ago by Shark Support Team
  Answer this question
QuestionMy Shark ion has been docked for over a month until I could move in. It will not leave the dock now. Should that be a problem?
Asked 6 years ago by Mrsmac.
- Answer May be a stupid question, but is the power switch (on the side) on?
  Answered 6 years ago by PhxRsng
  Answer this question
QuestionOur shark ion did not dock last night & when I woke the battery was completely dead. I placed it on the docking station this morning & it still is not charging. What would u recommend I do next? Thanks!!
Asked 6 years ago by Anonymous.
- Answer I have not experienced that problem. its possible the battery is bad n need a replacement. You may want to try another outlet to see if it does anything there. If that doesnt work n still on manufacture warranty its irecommend you call the manufacture directly
  Answered 6 years ago by Maldonado
  Answer this question
Questionshark ion is not returning to base even though battery still has a couple of bars. just stops in the middle of the room. when I hit clean again it finishes and then returns to base. happens every time now since about 2 weeks ago
Asked 6 years ago by pehrsam.
- Answer No
  Answered 6 years ago by Jms66
  Answer this question
QuestionI have had my Shark Ion Robot for about nine months. Starting last week when I run it, it seems to be constantly running into walls and all objects. It's like the acoustic sensors are not working anymore. How do I fix that?
Asked 6 years ago by Sunny.
- Answer keep the front screen clean { windex once awhile}...I also clean the "cliff detention sensors on the bottom of the unit with windex and qtips
  Answered 6 years ago by jackd
  Answer this question
QuestionWhat happens if it gets a little water off the floor?
Asked 6 years ago by Tim.
- Answer Hello Tim, We would like to inform you that the Shark - ION™ 750 App-Controlled Robot Vacuum is not designed to vacuum up water. We recommend prepping your home prior to running the vacuum by removing all obstacles, such as loose power cords, clothes, toys, low-hanging drapes, and water. You can use the included BotBoundary™ strips to easily block off obstacles or areas you don't want your robot to enter. We hope this information helps. The Customer Support Team
  Answered 6 years ago by Shark Support Team
  Answer this question
QuestionI have my robot set to auto start at 10am . . I hear it trying to back up from charger but it never moves. I have to manually press clean away from charge port. Why am I getting an error message saying stuck on bumper?
Asked 6 years ago by Bon.
- Answer Hello Bon, We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
  Answered 6 years ago by Shark Support Team
  Answer this question
QuestionDoes the Shark Ion have a HEPA filter?
Asked 6 years ago by Betty.
- Answer Yes
  Answered 6 years ago by Mayorga
  Answer this question
QuestionMy shark ion has recently become very loud on carpet but normal on tile or hardwood. Is there anything I can do? Only had it about two months.
Asked 6 years ago by Boudreaux.
- Answer Hello Boudreaux, We are sorry to hear that you are experiencing an issue with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
  Answered 6 years ago by Shark Support Team
  Answer this question
QuestionHave had mine about 9 months. Will run for about 5 seconds and then stops and red exclamation point blinks. I’ve cleaned it completely and replaced filters. Very frustrated.
Asked 6 years ago by Kkent.
- Answer Hello Kkent, We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
  Answered 6 years ago by Shark Support Team
  Answer this question
QuestionIf I create a schedule on WiFi at home and take it to my church which dosnt have WiFi will it still run the schedule or does it have to stay on WiFi all the time?
Asked 6 years ago by Creyn.
- Answer The schedule gets programmed onto the vacuum and needs no further interaction.
  Answered 6 years ago by CommunityAnswer
  Answer this question
Questionshark ion rv 750 when connected to alexa gives me an error suction motor isn't working so it can't start cleaning but if I use the app or start it manually it works fine
Asked 6 years ago by Robota.
- Answer Hello Robota, We are sorry to hear that you are experiencing an issue with your Shark - ION™ 750 App-Controlled Robot Vacuum. To assist you with this, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. We hope this information helps. The Customer Support Team
  Answered 6 years ago by Shark Support Team
  Answer this question
QuestionIf I put the vacuum in a room on a different floor from the docking station will it turn off when it finishes cleaning or will it keep vacuuming until it runs out of batteries since it can’t get to the dock?
Asked 6 years ago by Megan.
- Answer Hello Megan, We would like you to know that the Shark - ION™ 750 App-Controlled Robot Vacuum will continue to clean until the batteries run out, where the dock is not available for it to find. We hope this information helps. The Customer Support Team
  Answered 6 years ago by Shark Support Team
  Answer this question
QuestionI am having issues connecting with the Shark ionRobot WiFi. The Robot beeps but doesn’t show the WiFi indicator. I have downloaded the Shark app and followed the steps.
Asked 6 years ago by Moe.
- Answer Hello Moe, We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
  Answered 6 years ago by Shark Support Team
  Answer this question
QuestionDo the wheels have more driving power in Max mode or is that just for suction power?Mine seems to get humg up on floor mats and carpets at night.
Asked 6 years ago by Adam.
- Answer im pretty sure that all the ion robots have trouble with floor mats....its an apparent design flaw....I had to remove all my mats when I got mine
  Answered 6 years ago by jackd
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QuestionI have the 850 model but does your cell phone wifi have to be on in order for the vacume to run the schedule you programmed on the shark app for it Monday thru Friday or is it already set and just uses the house wifi?
Asked 6 years ago by Chip.
- Answer It’s starts up at the times you programmed it so once this is set by your phone it wakes up and says it’s gonna start cleaning no WiFi is used until you want to talk to it using the app. WiFi is used to communicate with it by your phone only. Kinda like using Bluetooth.
  Answered 6 years ago by Thomas
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QuestionI have a shark Ion robot second one I might add. Kind of disappointed, I have only been able to use each for a week. It turns on is fine for maybe thirty seconds and then makes this awful groaning noise. Help!!! Don't want to send another one back.
Asked 6 years ago by Jandy6564.
- Answer Hello Jandy6564, We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
  Answered 6 years ago by Shark Support Team
  Answer this question
QuestionHow long does it take for the first full charge?
Asked 6 years ago by Charlesg.
- Answer couple of hours
  Answered 6 years ago by Anonymous
  Answer this question
QuestionI have used my Shark successfully about 6 times. But today it leaves the dock then returns. That’s all it will do. Not happy. Help. Looking for receipt.
Asked 6 years ago by Superbee.
- Answer Obvious thoughts are have you made sure the dirt bin is empty and that there is nothing protruding from it, that there is nothing wrapped around the roller bars, that the side brushes are snapped in securely and there is nothing tangling or impeding them. If none of those things are occurring, have you tried carrying it to the other side of the house away from the dock and starting the cleaning manually from there?
  Answered 6 years ago by jazziejay
  Answer this question
QuestionCan you connect it to 2 iPhones
Asked 6 years ago by Anonymous.
- Answer Hello, We are happy to confirm that you can connect the Shark - ION™ 750 App-Controlled Robot Vacuum to 2 different mobile phones. When setting up the app on the second phone, you need to use the same email address and password used on the first phone. We hope this information helps. The Customer Support Team
  Answered 6 years ago by Shark Support Team
  Answer this question

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Questions & Answers

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Q: QuestionLeft brush spindle when cleaning does not spin. What should do?

Q: QuestionMy Shark ion has been docked for over a month until I could move in. It will not leave the dock now. Should that be a problem?

Q: QuestionOur shark ion did not dock last night & when I woke the battery was completely dead. I placed it on the docking station this morning & it still is not charging. What would u recommend I do next? Thanks!!

Q: Questionshark ion is not returning to base even though battery still has a couple of bars. just stops in the middle of the room. when I hit clean again it finishes and then returns to base. happens every time now since about 2 weeks ago

Q: QuestionI have had my Shark Ion Robot for about nine months. Starting last week when I run it, it seems to be constantly running into walls and all objects. It's like the acoustic sensors are not working anymore. How do I fix that?

Q: QuestionWhat happens if it gets a little water off the floor?

Q: QuestionI have my robot set to auto start at 10am . . I hear it trying to back up from charger but it never moves. I have to manually press clean away from charge port. Why am I getting an error message saying stuck on bumper?

Q: QuestionDoes the Shark Ion have a HEPA filter?

Q: QuestionMy shark ion has recently become very loud on carpet but normal on tile or hardwood. Is there anything I can do? Only had it about two months.

Q: QuestionHave had mine about 9 months. Will run for about 5 seconds and then stops and red exclamation point blinks. I’ve cleaned it completely and replaced filters. Very frustrated.

Q: QuestionIf I create a schedule on WiFi at home and take it to my church which dosnt have WiFi will it still run the schedule or does it have to stay on WiFi all the time?

Q: Questionshark ion rv 750 when connected to alexa gives me an error suction motor isn't working so it can't start cleaning but if I use the app or start it manually it works fine

Q: QuestionIf I put the vacuum in a room on a different floor from the docking station will it turn off when it finishes cleaning or will it keep vacuuming until it runs out of batteries since it can’t get to the dock?

Q: QuestionI am having issues connecting with the Shark ionRobot WiFi. The Robot beeps but doesn’t show the WiFi indicator. I have downloaded the Shark app and followed the steps.

Q: QuestionDo the wheels have more driving power in Max mode or is that just for suction power?Mine seems to get humg up on floor mats and carpets at night.

Q: QuestionI have the 850 model but does your cell phone wifi have to be on in order for the vacume to run the schedule you programmed on the shark app for it Monday thru Friday or is it already set and just uses the house wifi?

Q: QuestionI have a shark Ion robot second one I might add. Kind of disappointed, I have only been able to use each for a week. It turns on is fine for maybe thirty seconds and then makes this awful groaning noise. Help!!! Don't want to send another one back.

Q: QuestionHow long does it take for the first full charge?

Q: QuestionI have used my Shark successfully about 6 times. But today it leaves the dock then returns. That’s all it will do. Not happy. Help. Looking for receipt.

Q: QuestionCan you connect it to 2 iPhones

Best-selling robot vacuums

QuestionLeft brush spindle when cleaning does not spin. What should do?

QuestionMy Shark ion has been docked for over a month until I could move in. It will not leave the dock now. Should that be a problem?

QuestionOur shark ion did not dock last night & when I woke the battery was completely dead. I placed it on the docking station this morning & it still is not charging. What would u recommend I do next? Thanks!!

Questionshark ion is not returning to base even though battery still has a couple of bars. just stops in the middle of the room. when I hit clean again it finishes and then returns to base. happens every time now since about 2 weeks ago

QuestionI have had my Shark Ion Robot for about nine months. Starting last week when I run it, it seems to be constantly running into walls and all objects. It's like the acoustic sensors are not working anymore. How do I fix that?

QuestionWhat happens if it gets a little water off the floor?

QuestionI have my robot set to auto start at 10am . . I hear it trying to back up from charger but it never moves. I have to manually press clean away from charge port. Why am I getting an error message saying stuck on bumper?

QuestionDoes the Shark Ion have a HEPA filter?

QuestionMy shark ion has recently become very loud on carpet but normal on tile or hardwood. Is there anything I can do? Only had it about two months.

QuestionHave had mine about 9 months. Will run for about 5 seconds and then stops and red exclamation point blinks. I’ve cleaned it completely and replaced filters. Very frustrated.

QuestionIf I create a schedule on WiFi at home and take it to my church which dosnt have WiFi will it still run the schedule or does it have to stay on WiFi all the time?

Questionshark ion rv 750 when connected to alexa gives me an error suction motor isn't working so it can't start cleaning but if I use the app or start it manually it works fine

QuestionIf I put the vacuum in a room on a different floor from the docking station will it turn off when it finishes cleaning or will it keep vacuuming until it runs out of batteries since it can’t get to the dock?

QuestionI am having issues connecting with the Shark ionRobot WiFi. The Robot beeps but doesn’t show the WiFi indicator. I have downloaded the Shark app and followed the steps.

QuestionDo the wheels have more driving power in Max mode or is that just for suction power?Mine seems to get humg up on floor mats and carpets at night.

QuestionI have the 850 model but does your cell phone wifi have to be on in order for the vacume to run the schedule you programmed on the shark app for it Monday thru Friday or is it already set and just uses the house wifi?

QuestionI have a shark Ion robot second one I might add. Kind of disappointed, I have only been able to use each for a week. It turns on is fine for maybe thirty seconds and then makes this awful groaning noise. Help!!! Don't want to send another one back.

QuestionHow long does it take for the first full charge?

QuestionI have used my Shark successfully about 6 times. But today it leaves the dock then returns. That’s all it will do. Not happy. Help. Looking for receipt.

QuestionCan you connect it to 2 iPhones