Questions & Answers
- Model:
- RV2310AE
- |
- SKU:
- 12360730
$349.95
Save $150.04
Comp. Value: $499.99
Page Showing 1-11 of 11 questions
Q: QuestionDoes it need to be connected to the internet in order to work?
Asked by PYee.
- A:Answer No, the Matrix Self-Empty Robot doesn’t need an internet connection to work. We include a Clean button on the robot and base that lets you start a full‑home cleaning cycle without Wi‑Fi.
Answered by SharkNinja Product Expert
Q: QuestionI bought this item for Christmas. During setup, the system indicates that if I have a 5 GHz internet connection, it cannot connect. Which vacuum can communicate with my home Wi-Fi?
Asked by wifi.
- A:Answer I understand how frustrating that can be when you’re excited to set up your new vacuum and run into Wi-Fi issues. The RV2310AE only works with a 2.4 GHz network, so if your router is currently on 5 GHz, it won’t connect. The best next step is to give our support team a call at 1-800-668-9600, available Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET (ROBOT). They’ll walk you through enabling 2.4 GHz or discuss other options.
Answered by SharkNinja Product Expert
Q: QuestionIs there a HEPA filter on this?
Asked by Carrie.
- A:Answer No, this robot doesn't include a HEPA Filter.
Answered by SharkNinja Product Expert
Q: QuestionHow long is the electrical cord?
Asked by Breffne.
- A:Answer The electrical cord is approximately 15".
Answered by SharkNinja Product Expert
Q: QuestionWhat is the suction power?
Asked by THEKRUG.
- A:Answer While we don’t measure suction power, we can provide the wattage and voltage which is 35.3 and 14.4 respectively
Answered by SharkNinja Product Expert
Q: Questiondo I have to program the vac
Asked by fisherman3.
- A:Answer No. Everything is through the app, which is simple to use.
Answered by MarA
Q: QuestionCan the filters be reused? If not what is the part numbers and where can I buy them?
Asked by PatrickC.
- A:Answer Yes, the filters in the Matrix can be reused with regular maintenance. We recommend cleaning them every two months and replacing them every 6 to 12 months. To find compatible replacement parts, search the model number RV2310AE on the Shark Clean website, as there are multiple filter options available for this unit.
Answered by SharkNinja Product Expert
Q: Questionhow well does it get corners and pet hair
Asked by SharonG.
- A:Answer It gets the corners so-so. I touch up the corners with my stick vac. But I let this vacuum almost everyday, which is way more than I would vacuum myself manually LOL
Answered by MarA
Q: QuestionCan you use this vacuum on hardwood floors?
Asked by Ann.
- A:Answer Absolutely yes. Love it. Gets dust you don't even know is there, even after you have just vacuumed yourself?.
Answered by MarA
Q: QuestionDoes this model know to avoid cords and pet messes? I currently have a different brand that will even take pictures of "unusual" items in the way of it's normal pat.
Asked by MimiB.
- A:Answer In such situations, we recommend establishing no-go zones on the map to prevent any inconveniences with your unit.
Answered by SharkNinja Product Expert
Q: QuestionWhat is the noise level?
Asked by PT19.
- A:Answer The Shark Matrix Robot Vacuum has a noise level of approximately 69.4 dB.
Answered by SharkNinja Product Expert
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