Questions & Answers

Name: Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Brand: Shark
SKU: 10853275
Price: 290 USD
Availability: InStock
Rating: 4.7 (3581 reviews)

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Model:: NV501; |
SKU:: 10853275

User rating, 4.7 out of 5 stars with 3581 reviews.

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QuestionThe seal around the canister has broken off - can I still use the Shark vacuum?
Asked 10 years ago by Despent.
- Answer No, once the seal is compromised the vacuum suction is diminished.
  Answered 9 years ago by CommunityAnswer
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QuestionI just bought this vacuum last week. I am unable to get it to stay on. It worked when I first received it. But now when I push the 'Power button' it comes on but goes off when I release it. Is there a quick fix to this?
Asked 6 years ago by NewOwner806.
- Answer Hello NewOwner806, We are sorry to hear that you are experiencing a difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
  Answered 6 years ago by Shark Support Team
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QuestionUnable to separate lift away from base when pushing red button that says lift away Nothing moves.
Asked 7 years ago by LYNNE.
- Answer Hi Lynne, this may sound basic, but I made this mistake. The unit won't lift off if the cord is wound up around both brackets... the way you're supposed to wind the cord after you're finished vacuuming. Also, I put my foot on the base as I lift up from both the handle and the top of the canister. It should come off that way. Good luck.
  Answered 7 years ago by jb27
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QuestionDo the Shark vacuum cleaner run by a belt and what size belt do it run by.
Asked 7 years ago by G.
- Answer Hello G, We would like you to know that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum does use a belt; however, the Shark Rotator®'s intelligent electronic system will shut off the power nozzle motor to avoid belt wear if the brushroll is blocked by a large object, such as a sock or carpet edge. Simply turn off the power, unplug the vacuum, remove the obstruction, and return to vacuuming, with no belt maintenance or replacement costs to worry about. We hope this information helps. The Customer Support Team
  Answered 7 years ago by Shark Support Team
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QuestionDoes this vacuum have a belt to rotate the brush . My brush does not rotate.
Asked 7 years ago by Cookie.
- Answer Yes, this model has a belt.
  Answered 7 years ago by CommunityAnswer
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QuestionCan you clean the HepA filter or does it have to be replaced, and if so how often?
Asked 7 years ago by Sunny.
- Answer Hello Sunny, We are happy to inform you that you can wash the HEPA filter. We recommend washing it once every 12 months. To wash the HEPA filter, rinse it under warm tap water until the water goes through clean. Do not use any soap. Once it is clean, give it a light shake to get rid of any excess water, and then let it air dry for at least 24 hours. We recommend doing the same thing to the pre-motor (foam & felt) filters once every 3 months. We hope this information helps. The Customer Support Team
  Answered 7 years ago by Shark Support Team
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QuestionDoes it go from carpet to Hardwood
Asked 8 years ago by Anonymous.
- Answer Honestly mine doesn’t. It does not have the suction I think a shark vacuum should have. If you turn on the power mode the brush turns on underneath and then it spits dirt out. If you look above someone else also has this problem. It’s been doing this since the first day I got it. It works amazing on carpet but horrible on hardwoords
  Answered 7 years ago by Courtney
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QuestionIs this vacum waterproof ?
Asked 8 years ago by LilShark.
- Answer No. If you want a wet/dry vac, get a shop vac. This is a normal indoor vacuum cleaner that is not meant for steam cleaning, vacuuming up liquids, or being hosed off or wet in any way. The filters come out to clean and they must be fully dry before putting them back into the machine.
  Answered 8 years ago by Megn
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QuestionWhat are the differences between the model NV501 and NV681
Asked 9 years ago by Anonymous.
- Answer Hi, This is a good question. This Shark Rotator Professional Lift-Away Hepa Bagless 2-in-1 Upright vacuum (model#NV501) is actually an older version of the Shark Rotator Powered Lift-Away Speed (model#NV681. Although both has pretty similar suction power, the updated version comes with the advanced swivel steering and on-board tools. The accessories are also different in each package. I hope this information was useful. Thanks Best Regards, Customer Service Team
  Answered 9 years ago by Shark Support Team
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QuestionI have a Shark rotator vacuum & it appears to vacuum but no dirt goes in the bag less container and it sounds like it is sucking air. What is wrong with it ? Could you send me a telephone number so I can talk to someone about my problem.
Asked 9 years ago by Anonymous.
- Answer Hello, We regret to learn that you're having problems with your unit. May I suggest to try cleaning your filters, as per the instructions in the owner's manual. If you're still having trouble please contact us at Shark, where a product specialist would be happy to assist you. They can be reached at 1-800-798-7398. Best Regards, Customer Service Team Best Regards, Customer Service Team
  Answered 9 years ago by Shark Support Team
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QuestionIs it beltless?
Asked 9 years ago by pax.
- Answer Hi Pax, That's a good question! No all the Shark vacuums including this Shark Rotator Professional Lift-Away Hepa Bagless 2-in-1 Upright vacuum (model#NV501) do have belt. Hope this information was useful! Thanks Best regards, Customer Service Team
  Answered 9 years ago by Shark Support Team
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QuestionI own a Shark Rotator Professional, Model: NV 510 31. Do I use plain water to clean the foam filters? How do I clean the air intake filter? It takes more than just putting it in water. Thanks, Jerry
Asked 9 years ago by Jerry.
- Answer I use warm soapy water, rinse well and let it dry completely before reassembling.
  Answered 9 years ago by Cariad
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QuestionDoes this vacuum come with any attachment tools?
Asked 9 years ago by Cypress.
- Answer yes. it comes with pet hair removal rotary tool that works great and 3-4 other attachments. It can also be an upright or canister vacuum
  Answered 9 years ago by Danny54
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QuestionWhat all does this vacuum include besides the caddy? What other attachments?
Asked 9 years ago by Mare.
- Answer This vacuum cleaner includes a power brush, crevice tool, multitool, and a multi-angle dusting brush.
  Answered 9 years ago by CommunityAnswer
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Questionis this a direct air vacuum?
Asked 10 years ago by Ezra.
- Answer It does not blow out bad air from the vacuum.The air that exits this vacuum is clean.I bought this because of this feature.We have indoor allergies.
  Answered 10 years ago by toothpicks
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Questionwhat is the standard warranty that comes with this vac?
Asked 10 years ago by Anonymous.
- Answer 5 year
  Answered 10 years ago by ibts3
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QuestionDoes Best Buy also sell the replacement HEPA filters for this Shark Vac?
Asked 10 years ago by amysctt.
- Answer Yes they do.
  Answered 10 years ago by willy
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QuestionWhat attachments come with the shark professional Rollator vacuum?
Asked 1 day ago by Bear.
This question was asked about the related product: Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
- Answer The Shark Rotator vacuum includes a dusting brush, a crevice tool, and a wide pet upholstery tool.
  Answered 1 day ago by SharkNinja Product Expert
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QuestionWhen I turn the roller on my vacuum it starts making an extremely loud noise! What could be causing this?
Asked 6 days ago by lol.
This question was asked about the related product: Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
- Answer We're truly disappointed to hear that the Shark Rotator vacuum is generating a loud noise. We understand how frustrating it can be to experience this when the roller is turned on. We'd like to look into this matter further, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.
  Answered 3 days ago by SharkNinja Product Expert
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QuestionIn your Q&A section some people say this vacuum comes with the caddy and others say it does not. Which is it? The answers in Q&A are 9 YEARS OLD so I don't know if I can trust any of them.
Asked 3 months ago by Joy.
This question was asked about the related product: Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
- Answer Thank you for your question! The Shark Rotator NV501 does not include the canister caddy in the box. If you’d like, it can be purchased separately as an accessory.
  Answered 3 months ago by SharkNinja Product Expert
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Questions & Answers

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Q: QuestionThe seal around the canister has broken off - can I still use the Shark vacuum?

Q: QuestionI just bought this vacuum last week. I am unable to get it to stay on. It worked when I first received it. But now when I push the 'Power button' it comes on but goes off when I release it. Is there a quick fix to this?

Q: QuestionUnable to separate lift away from base when pushing red button that says lift away Nothing moves.

Q: QuestionDo the Shark vacuum cleaner run by a belt and what size belt do it run by.

Q: QuestionDoes this vacuum have a belt to rotate the brush . My brush does not rotate.

Q: QuestionCan you clean the HepA filter or does it have to be replaced, and if so how often?

Q: QuestionDoes it go from carpet to Hardwood

Q: QuestionIs this vacum waterproof ?

Q: QuestionWhat are the differences between the model NV501 and NV681

Q: QuestionI have a Shark rotator vacuum & it appears to vacuum but no dirt goes in the bag less container and it sounds like it is sucking air. What is wrong with it ? Could you send me a telephone number so I can talk to someone about my problem.

Q: QuestionIs it beltless?

Q: QuestionI own a Shark Rotator Professional, Model: NV 510 31. Do I use plain water to clean the foam filters? How do I clean the air intake filter? It takes more than just putting it in water. Thanks, Jerry

Q: QuestionDoes this vacuum come with any attachment tools?

Q: QuestionWhat all does this vacuum include besides the caddy? What other attachments?

Q: Questionis this a direct air vacuum?

Q: Questionwhat is the standard warranty that comes with this vac?

Q: QuestionDoes Best Buy also sell the replacement HEPA filters for this Shark Vac?

Q: QuestionWhat attachments come with the shark professional Rollator vacuum?

Q: QuestionWhen I turn the roller on my vacuum it starts making an extremely loud noise! What could be causing this?

Q: QuestionIn your Q&A section some people say this vacuum comes with the caddy and others say it does not. Which is it? The answers in Q&A are 9 YEARS OLD so I don't know if I can trust any of them.

QuestionThe seal around the canister has broken off - can I still use the Shark vacuum?

QuestionI just bought this vacuum last week. I am unable to get it to stay on. It worked when I first received it. But now when I push the 'Power button' it comes on but goes off when I release it. Is there a quick fix to this?

QuestionUnable to separate lift away from base when pushing red button that says lift away Nothing moves.

QuestionDo the Shark vacuum cleaner run by a belt and what size belt do it run by.

QuestionDoes this vacuum have a belt to rotate the brush . My brush does not rotate.

QuestionCan you clean the HepA filter or does it have to be replaced, and if so how often?

QuestionDoes it go from carpet to Hardwood

QuestionIs this vacum waterproof ?

QuestionWhat are the differences between the model NV501 and NV681

QuestionI have a Shark rotator vacuum & it appears to vacuum but no dirt goes in the bag less container and it sounds like it is sucking air. What is wrong with it ? Could you send me a telephone number so I can talk to someone about my problem.

QuestionIs it beltless?

QuestionI own a Shark Rotator Professional, Model: NV 510 31. Do I use plain water to clean the foam filters? How do I clean the air intake filter? It takes more than just putting it in water. Thanks, Jerry

QuestionDoes this vacuum come with any attachment tools?

QuestionWhat all does this vacuum include besides the caddy? What other attachments?

Questionis this a direct air vacuum?

Questionwhat is the standard warranty that comes with this vac?

QuestionDoes Best Buy also sell the replacement HEPA filters for this Shark Vac?

QuestionWhat attachments come with the shark professional Rollator vacuum?

QuestionWhen I turn the roller on my vacuum it starts making an extremely loud noise! What could be causing this?

QuestionIn your Q&A section some people say this vacuum comes with the caddy and others say it does not. Which is it? The answers in Q&A are 9 YEARS OLD so I don't know if I can trust any of them.