Questions & Answers

Q: QuestionWhat is the hose length of the Shark Vertex?

• A:Answer The hose is 5.5 inches long.

Q: QuestionAre the filters in this vacuum washable?

• A:Answer Yes, the filter in this vacuum is washable.

Q: QuestionHow long is the power cord on this vacuum?

• A:Answer The power cord is 30 feet long.

Q: QuestionWhat type of filter does the Shark AZ2002 use?

• A:Answer This vacuum uses a HEPA filter.

Q: QuestionHow much does the Shark Vertex weigh?

• A:Answer This vacuum weighs 16.38 pounds.

Q: QuestionDoes this vacuum work well on wool area rugs?

Asked 5 years ago by Rosie.

• A:Answer Bought this model yesterday, after my 20 y/o Dyson finally bit the dust. I do NOT recommend it if you have wool rugs. It's way too hard to push on them and even harder to pull the vacuum back, plus it beats the heck out of the rug, even on the highest setting. Also do not recommend if you have arthritis or are older as both my husband and I find this design to be awkward to manage and use. The suction is great, true, but if I can't use it, that doesn't matter! It will be returned on Monday.

  Answered 4 years ago by GwenLeah

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Q: QuestionDoes it work well on hardwood floors?

Asked 5 years ago by Gp.

• A:Answer We would like to let you know that this unit works great on hard wood floors.

  Answered 5 years ago by Shark Support Team

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Q: Questionis the filter washable ,if not how long does the filter last

Asked 5 years ago by bigr.

• A:Answer It is a spong fliter so I believe you could hand wash and let air dry. I have not had mine long enough to get it that dirty. However, it does really get that deep down dirt in carpets. and if you have pets and used other so called pet vaccums just to have them jam or get clogged I have two dogs that shed all the time and this has yet to cause any issues.

  Answered 5 years ago by NdViking

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Q: QuestionDoes this vacuum have a light on the handle when you disconnect it from the body to use the attachments,?

Asked 3 years ago by light.

• A:Answer Thanks for your input! I had an older Shark that had lights on the floor nozzle AND lights in the handle. Thought it was the best thing ever. Replaced that vacuum years later and the new one did t have it. Couldn’t imagine them not making that a standard thing on all vacuums! Makes cleaning under things so much nicer! It’s time to replace my vacuum again and I want o e with a lighted handle - that also has the new Brian roll that doesn’t get tangled with hair. Sigh.

  Answered 3 years ago by Anonymous

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Q: QuestionRegarding the build quality of the vacuum... Is the extension wand (the one that's rose gold in this case) made of metal or plastic? Trying to avoid another broken vacuum with no available replacement parts like my other Shark vacuum that snapped in half.

Asked 5 years ago by Kenn.

• A:Answer We would like to let you know that the main tube of the wand is Aluminum, with the connectors at each end being made of plastic and metal.

  Answered 5 years ago by Shark Support Team

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Q: QuestionWill this work on a carpet nap that is 1.5” tall. My back-up vacuums, a Shark Navigator lift-away, will not work on this carpet. The beater brush won’t operate. Is this unit more powerful than my current Navigator? Will it work on this thick carpet?

Asked 5 years ago by SteveB.

• A:Answer Yes, it will work. I use it on my shag rug. Instead of having a regular brush roller, it has “fins” on the roller so it doesn’t get tangled in thicker carpet.

  Answered 5 years ago by JonMVerified Purchase

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Q: QuestionWhat is the weight of the canister.

Asked 5 years ago by Jmmb.

• A:Answer We would like to let you knot that the Lift-away portion of this unit weighs 8.3 lbs.

  Answered 5 years ago by Shark Support Team

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Q: QuestionNo HEPA filter provided...where do we purchase these and is there a particular model number?

Asked 5 years ago by Polly.

• A:Answer We are sorry to hear that your Shark vacuum did not come with the Hepa filter. To have this issue resolved we would recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  Answered 5 years ago by Shark Support Team

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Q: QuestionHow long is the hose?

Asked 5 years ago by Jacks.

• A:Answer We would like to let you know that the hose on this unit is 5.5 feet.

  Answered 5 years ago by Shark Support Team

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Q: QuestionWill you need to replace the self cleaning roller? If so, how often should it be replaced?

Asked 3 years ago by Roller.

• A:Answer Mine stopped spinning after only 12 months and you have to replace the entire floor nozzle unit (the main part of the vacuum that holds both brushes) It is not covered by the warranty and costs about $100 w/shipping.

  Answered 3 years ago by RBC68

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Q: QuestionCan the brush shut off when vacuuming hardwood floors?

Asked 1 year ago by StevieB.

• A:Answer No, the brush spins on all settings.

  Answered 1 year ago by SharkNinja Product Expert

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Q: QuestionDoes headlight work in lift-away? I'm a LOYAL Shark Lover & have owned MANY models; current is Slim DuoClean. I ONLY wish the headlight worked with lift-away engaged. I'd LOVE to have this one, but can't afford. Maybe 1 day!

Asked 5 years ago by MeSharkLover.

• A:Answer We would like to let you know that the head light on the floor nozzle will work when in the lift-away mode with the floor nozzle attached to the wand.

  Answered 5 years ago by Shark Support Team

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Q: QuestionWhy are there no filters for this available on the website?

Asked 2 years ago by aignacio.

• A:Answer Hi there…I asked the same question when researching this product. It’s because the filters are washable. So they referred me to the Shark customer service number. The number I was given is 1-877-581-7375. I hope this is helpful.

  Answered 2 years ago by AngeZ23Verified Purchase

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Q: QuestionDoes it work well for cat hair?

Asked 3 years ago by Blacklamb.

• A:Answer Yes and Dog hair too...

  Answered 3 years ago by rrodger9Verified Purchase

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