Questions & Answers

Q: QuestionHow does the sensor detect movement?

• A:Answer The sensor uses Passive Infrared (PIR) technology to detect heat and motion from people or pets.

Q: QuestionWhat is the maximum range of the wireless connection?

• A:Answer The maximum wireless range is 50 feet.

Q: QuestionDoes the sensor work with other security systems?

• A:Answer This sensor can be integrated into a complete security system managed on the Swann Security app.

Q: QuestionWhat is the sensor's warranty?

• A:Answer The manufacturer's warranty for parts on the sensor is 1 year.

Q: QuestionMy question: will you please fix a wrong answer? The question was: how does the sensor detect movement? The answer was: The sensor uses Passive Infrared technology to detect heat and motion from people or pets. But the sensor says "magnetic" right on it!

Asked 10 months ago by Albany.

• A:Answer Hello Albany. Thank you for pointing that out. These are magnetic sensors that work by detecting when a door or window is opened. When the magnetic connection between the sensor and receiver is disrupted, it triggers an alert. You can activate or deactivate the sensor remotely using the app for added convenience. For further assistance, feel free to email us at [email protected]. LV - Swann Team

  Answered 10 months ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi. I want something that makes a beep or sound when someone opens a door. I do not want to deal with paying a fee or deal with a company to have this. Will your product do that? Thank you

Asked 2 years ago by CatB3.

• A:Answer Hi Cat3. This sensor itself will not make any noise, but it is designed to send a push notification alert to your phone when it gets triggered. These push notifications can be accompanied by a sound. Alternatively, Swann sell a plug in siren/chime unit (model code: SWIFI-ISIREN-GL) which this window-door sensor can be connected wirelessly to. By doing this, the chime unit will make a noise whenever the sensor gets triggered, and you have a choice of 4x sounds to pick from. There are no fees whatsoever to use either of these products, and we also sell a bundle with the siren, 2x Window Door Sensors and 2x Motion Sensors if interested (SWIFI-ALARMKITA-GL). -SD, Swann team

  Answered 2 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan this product be used with bluetooth and not wifi? do not have wifi and want to know if door opens while i am at home within bluetooth range.

Asked 3 years ago by dalton.

• A:Answer Hello dalton, Thank you for reaching out to us with your question. No, this doorbell requires an internet connection for function. Swann would recommend looking into our Alpha Series line of products. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionARE THEY COMPATIBLE WITH VIVINT SYSTEM

Asked 3 years ago by Joe.

This question was asked about the related product: Swann - Wireless Window and Door Alert Sensor (4-pack) - White

• A:Answer Hello Joe, Thank you for reaching out to us with your question. Swann only tests compatibility with other Swann products. We are not able to confirm if this will work with your Vivint System. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this product use Swann security app or Swann home safe app?

Asked 3 years ago by Aaaa.

• A:Answer Hello Aaaa, Thank you for reaching out to us with your question. This sensor will use our Swann Security application for remote access and control. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it work with 5 ghz wifi

Asked 3 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out to us with your question. No, this sensor is only compatible with 2.4 GHz. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question