A:Answer Hi there,
We are sorry to hear about your experience with the Mac and PC Viewer. For playback purposes, both options should work properly, however, please ensure that you are downloading the newest Mac and PC Viewer for the F50 from our website: http://www.thinkware.com/Support/Download
If you are still experiencing troubles, please contact us directly by email (support@thinkware.com) or phone (1-844-865-9273).
Thinkware Customer Support