Questions & Answers

Q: QuestionIs this mesh Wi-Fi system easy to set up?

• A:Answer Yes, the Deco app provides clear visual guidance for a quick setup process.

Q: QuestionWhat is the coverage area of this mesh Wi-Fi system?

• A:Answer Three Deco units can cover up to 7,000 sq. ft.

Q: QuestionWhat is the maximum Wi-Fi speed supported by this system?

• A:Answer This system supports Wi-Fi speeds up to 3 gigabits per second.

Q: QuestionCan I control this mesh Wi-Fi system with voice commands?

• A:Answer Yes, you can control this network with your voice using Alexa.

Q: QuestionDoes this system work with any internet service provider?

• A:Answer Yes, this system is compatible with all internet service providers.

Q: QuestionDoes this system offer any security features?

• A:Answer Yes, it features antivirus, parental controls, and QoS to protect your network and devices.

Q: QuestionHow does this compare and any great differences between that this and deco W 7200?

Asked 4 years ago by Rodrock.

• A:Answer Hi! The primary differences between this model (Deco X60 / AX3000) and the Deco W7200 is that the latter is a Tri-Band Mesh system. Tri-band mesh technology allows for a separate, dedicated 5GHz backhaul band to communicate between the Deco units, instead of sharing the same band with your devices to communicate between nodes. The other key difference is the Deco X60 utilizes the HomeCare network protection and management suite, while the Deco W7200 utilizes the HomeShield suite. For more information about HomeCare and HomeShield, please see our website below: HomeCare: https://www.tp-link.com/us/homecare/ HomeShield: https://www.tp-link.com/us/homeshield/ Lastly - another difference may be how much Wi-Fi coverage the mesh systems offer based on how many Deco units are in the particular kits you are looking at. For example, a Deco W7200 2-Pack variant covers up to 5,500 square feet, while a Deco X60 3-Pack variant covers up to 7,000 square feet. We hope this helps!

  Answered 4 years ago by TPLinkSupport

  
  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have hard wires running through the house. Am I able to connect the satellites to each other via Ethernet?

Asked 4 years ago by Wifigeek70.

• A:Answer Yes! This Deco Mesh system supports both Ethernet and Wi-Fi backhaul options.

  Answered 4 years ago by TPLinkSupport

  
  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI have Spectrum which comes with a wireless router - would this replace the Spectrum wifi or be added to it?

Asked 3 years ago by BigH.

• A:Answer Hi! Yes, as long as your router and modem are separate devices (as opposed to an all-in-one modem/router gateway), you can replace your existing router using this Deco Mesh system.

  Answered 3 years ago by TPLinkSupport

  
  Helpful (4)Unhelpful (1)ReportAnswer this questionShow more answers (2)

Q: QuestionI have deco X20 set up already can I get the Deco AX3000 and add it to what I already have ? To create a larger coverage area ?

Asked 3 years ago by Ron.

• A:Answer Absolutely! All of our Deco models are compatible with each other and can be conveniently expanded using the Deco app.

  Answered 3 years ago by TPLinkSupport

  
  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionif internet drops (xfinity) due to working in area or weather, will this router start right back up with no issues? i have an existing mesh system that whenever internet goes down, i basically have to reinstall the mesh system all over again. not good

Asked 4 years ago by lisa.

• A:Answer My last system went down about 7-10 times a week (Cox). But since I have had the Deco system I have completely forgotten about the system dropping out. I believe this is called self healing - which this system seams to be doing. I can't say enough good about it. Just install and forget it. Hope this helps you decide. TWW

  Answered 4 years ago by AnonymousVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you use internet about 600 to 1000 feet from house with this product?

Asked 3 years ago by Laurie.

• A:Answer As long as you strategically place your mesh system, you get a great range of wireless internet. Use the app and it helps to tell you the best configuration.

  Answered 3 years ago by JudyBVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I add NordVPN to this system?

Asked 3 years ago by autox228.

• A:Answer Hi! You can continue to use the NordVPN app or software on your client devices (phones, computers) since the Deco supports VPN pass-through; however, the Deco Mesh System does not support VPN Client or Server configuration.

  Answered 3 years ago by TPLinkSupport

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I connect a wired ethernet computer to a mesh node so I can use it wirelessly?

Asked 3 years ago by Bob.

• A:Answer Yes, I am actually doing that with a desktop that doesn’t have a wireless card and it works great.

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionAre these Deco X60's or Deco X20's? The box shown says X60 on the front and X20 on the side.

Asked 4 years ago by Jimichan.

• A:Answer The box I have shows X60 on both sides. (AX3000) supposed 7000 sqft range. Also you can check the tag next to the barcode it will have the serial number and the model number on it.

  Answered 4 years ago by JenkinsVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow does this Deco AX3000 system work with AT&T internet?

Asked 3 months ago by Tony.

This question was asked about the related product: TP-Link - Deco AX3000 (3-pack) Dual-Band Whole Home Mesh Wi-Fi 6 System, Supports Gigabit Speeds - White

• A:Answer Hi Tony, Deco Mesh Systems provide whole-home Wi-Fi coverage by first connecting the main node to your existing Internet source (e.g., modem, ONT, or AT&T gateway) via Ethernet, then using the Deco app to intuitively set up your network.

  Answered 3 months ago by TPLinkSupport

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this wireless or does it need to be hard wired?

Asked 10 months ago by Anonymous.

• A:Answer Of course main unit needs Ethernet to your service provider modem or router … the remotes are wireless mesh and have to be able to communicate with the main unit.

  Answered 10 months ago by TerryTVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI see the satellites have two Ethernet ports, but what about the primary router does it have two Ethernet ports and an internet port?

Asked 11 months ago by Teckwitt.

• A:Answer You choose which unit to the the main. All have 2 Ethernet ports

  Answered 10 months ago by TerryTVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with a wireless AT&T box

Asked 1 year ago by Anonymous.

• A:Answer Not sure what an ATT box is but I have a Calix fiber node wifi6 router that it works great on. Just plug and play in one of the ports, really.

  Answered 1 year ago by rockcoolamosVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)