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Customer Ratings & Reviews

$349.99
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Comp. Value: $499.99

Customer reviews

Rating 4.3 out of 5 stars with 719 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Matrix Self-Emptying Robot Vacuum, highlighting its excellent cleaning performance, precise home mapping, and extended runtime. Users appreciate its ease of use, strong suction, and convenient self-emptying feature. Some customers have noted concerns regarding the noise level and reliability, while others mentioned the height of the machine and occasional app issues. Overall, the robot vacuum receives positive feedback for its functionality and user-friendly design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 719 reviews
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and has long battery life so you can ise it more than once a day

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Great cleaning with easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well and easy to set up and use from app. The ability to integrate with smart home devices and use via voice command is a fun add on. The lidar maps the house well, just be careful of any u usual areas such as fan bases that it can potentially get itself stuck on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product and Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Shark! With the number of hours we work, it’s difficult to find time for cleaning. We let our new Shark take care of the floors - a big job with a house full of pets! And when we made our purchase, our Best Buy sales rep was incredibly knowledgeable and took the time to help us pick out exactly the right products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Matrix was purchased to vacuum clean a large meeting area and has more than met the need and has freed up manpower that can be redirected for other purposes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy to use, & great price. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Runtime

    Rated 5 out of 5 stars

    So happy with this purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Robot Vacuum has made my life easier. I take big purchases pretty seriously and this is well worth the money. We have two dogs who shed quite a bit and it is so nice to now walk into my house from work and see clean floors.

    I would recommend this to a friend
  • Pros mentioned:
    Navigation

    Rated 4 out of 5 stars

    My robot - I named her petunia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it a lot, but hard to figure out if I can get it to clean only one whole room. It will only do a small place in a room. It is very smart though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but bigger and louder than previous models

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good overall cleaner. The weird knob on the top makes it so that it no longer fits under some of my furniture (which my previous robot did) so that's a bummer. It is a bit loud as well. I do like that it has a consistent pattern to the cleaning instead of bumping into things and turning around. The battery seems to be a little lacking in this model as we have had to carry it back to dock multiple times already due to dead battery. All in all it's fine and we will keep it, there are just a few things that make me feel a little ehhhh about it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Sharknado!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one of these already, so I gifted this to my niece and it is by far the best investment ever! Especially if you have pets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Robot Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this vacuum. Excellent and easy set up to my phone. Does a great job keeping my floors clear of dust and hair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Releif

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To have help when you alone is so releiving. Best purchase

    I would recommend this to a friend
  • Pros mentioned:
    Runtime

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently put in vinyl flooring throughout my house. It’s perfect for a daily cleaning. You can select specific rooms of the home for spot cleaning or have it run once daily.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    SO far this Shark has exceeded our expectations.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were always on the fence about getting a robo vac because we have several dogs and they shed a lot. Suprisingly so far this unit hase been doing an excellent job. The areas the unti services are all one level floor, with minimal rugs, and no transitions anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A year review

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this thing for nearly a year as of now. The robot is still running as if it's right out of the box. In the beginning, when we were trying to have it map the floor plan of the house, it would t fully map the house and would think the shadows was a wall. We tried it again during the day and that had worked. The pick up power is amazing and being able to have a set time schedule for when it turns on and even being able to have to clean a certian part of the house. Even while being away from the house is a huge plus for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark is the bomb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent robot vacuum. Cleans up pet hair well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharkira

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got almist 6 months with this nice vacuum cleaner and still working perfect, thx

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Better than I expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a decent job overall. It certainly does not replace regular vacuuming. Sometimes it doesn’t get in the corners too well but I’m very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Efficient and thorough cleaning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this little robot. It did an effective mapping of the house. It keeps the dog hair at bay, which is exactly why I got it. Great on hard and carpeted floors. 5 ☆ for sure!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product! Works great in all areas. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Robot.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this robot for the price. Apps works great and robot keeps the house clean. I love being able to send the robot to specific parts of the house to clean.

    I would recommend this to a friend
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