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Customer Ratings & Reviews

$349.99
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Comp. Value: $499.99

Customer reviews

Rating 4.3 out of 5 stars with 719 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Matrix Self-Emptying Robot Vacuum, highlighting its excellent cleaning performance, precise home mapping, and extended runtime. Users appreciate its ease of use, strong suction, and convenient self-emptying feature. Some customers have noted concerns regarding the noise level and reliability, while others mentioned the height of the machine and occasional app issues. Overall, the robot vacuum receives positive feedback for its functionality and user-friendly design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 719 reviews
  • Pros mentioned:
    Runtime

    Rated 5 out of 5 stars

    Shark matrix

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I ever bought. It’s awesome!! I searched many different vacuums and found this one to meet my expectations

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Life Changer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Shark has made our life so much better. Cleaning the floors was always a task with 2 indoor dogs. I would give it 10 stars if I could! Best thing since slice bread

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my shark this is the only robot to buy. Emptying is easy robot isnt loud like others. Works great

    I would recommend this to a friend
  • Pros mentioned:
    Runtime

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. I just let it run around all over the house without me worrying that i have to sweep.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Lightning McClean Vacuum

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum. Sheduling amd mapping the floor, spot feature are favorite functionality. My 800 sqfeet floor is now clean every night. Got two of these.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slow, Loud, and Clogs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with this purchase. This little vacuum does what it is supposed to do, however it does a very poor job. It has to recharge at least once, if not twice, during the morning scheduled clean - which means it takes ALL DAY to complete. It takes up to 3 hours to charge each time. The self cleaning brush roll is a joke, as it gets clogged often, but it will also stop and show a brush roll error in the App - even if it's not clogged. It is also much louder than I anticipated while running. I will give it credit for having a user friendly App and it was good at mapping my home the first try. But it is absolutely not worth the money and I will be looking outside of the Shark brand for a replacement.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Amanda,

      Thank you for taking the time to share such detailed feedback with us. We understand how frustrating it must be to experience issues with the runtime, charging, brushroll performance, and overall noise level. This surely isn’t the experience we want for our customers. We truly appreciate you sharing both what worked well for you, such as the user‑friendly app and successful home mapping, and what didn’t. Feedback like yours is incredibly valuable, and we’ll be sharing this information with our development team for future improvements. In the meantime, we’d really like the opportunity to take a closer look and ensure your robot is working as it should. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists can provide tailored support and troubleshooting. We're available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Great Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good job! App is nice as well. I like that when it runs into an object it tells you on the app and makes an announcement!

    I would recommend this to a friend
  • Pros mentioned:
    Navigation

    Rated 5 out of 5 stars

    The best for allergies, pets, and kids!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how my carpet feels so clean every day! The vacuum does a great job making straight lines too! The app is great, I could make a temporary “no-go-zone” while our Christmas tree was up to avoid vacuum mishaps!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    VROOM VROOM

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Gets the house clean and then some!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT QUALITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality and the price is great . I already have a shark that's over 7 years old still running . Now purchased this one couldn't pass up the deal.

    I would recommend this to a friend
  • Pros mentioned:
    Navigation

    Rated 5 out of 5 stars

    Love this robot!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! This vacuum is 100% better than my old Roomba! Doesnt get stuck under stuff and cleans in straight line instead of randomly. Wish I had not waited to replace my old robot!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so easy to set up and i love how it leaves the house so clean without me doing anything and it maps out all the rooms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy sweeping

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use , clean my space without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personal Assistant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a best buy gift card and this was on sale. I have always wanted one and it was the best purchase ever. It’s like having an assistant that can vacuum the house while you’re doing other things. I love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Runtime

    Rated 5 out of 5 stars

    We love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the Shark. It’s helped with our allergies by frequently vacuuming up the pet hair. We run it at least once a day. Don’t know how we got along without it!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great unit!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great unit. I upgraded to a self emptying unit, the only minor complaint is that it’s slightly louder than my previous unit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the price…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I managed to get this on sale for $300. At that price point i love it. Everything works great except for the object avoidance. It is nonexistant. Tables and chairs, larger items are fine, but if there is anything on the floor, bags, shoes, it will just keep pushing it around. I have a couple boot trays around my place and it will just keep pushing it all over the place. If i paid full price i would not be enthused.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but needs bigger dust bin with dogs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to not have to sweep daily with 4 dogs. But make sure floor is cleared of anything that might get stuck like socks etc also dust bin often gets clogged.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    No regrets

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked at several different robot vacuums. I read reviews and did a lot of research. Went with this one and I think it was the best choice for the price range and features. Had better reviews than the more popular robots with the same features. And best buy orice matched the competitors deal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good vacuum

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Pet fur is an issue as the roller gets stuck/clogged. I wish it had 2 corner sweepers and not just one. Not a bad vacuum, just not meant for a home with 2 dogs and 2 cats!

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Alee,
      Thank you for sharing your review! We appreciate your feedback and will relay this information to our relevant team as we work to improve future products. Your comments about pet fur and corner sweepers are very helpful. If you have any questions or run into any issues with your RV2320S Shark - Matrix Self-Emptying Robot Vacuum, please give our support team a call at 1-800-668-9600. We’re available Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET (ROBOT).
      Best regards,
      Shark clean

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