Customer Ratings & Reviews
- Model:
- RV2820ZE
- SKU:
- 6599392
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize the Robot Vacuum & Mop for its impressive cleaning performance, mapping capabilities, and relatively low noise level. Many appreciate the convenience of its self-emptying and self-refilling features, along with its ease of use and satisfactory battery life. However, some customers have noted minor issues with navigation and limitations with the app, while others feel the size may be a concern. A few users also expressed concerns about the suction power.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Cleans well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased! The robot cleans better than expected. The app is a little clunky and could use better editing features, however, the robot does it main job well - Cleaning!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Love it especially with let’s.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having pets, this is a perfect mop/vacuum combo for every day touch ups on floors that show paw prints. Shark recently updated their app and there are even more map and scheduling options.
I would recommend this to a friend - Pros mentioned:Ease of use
Awesome combo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome. Easy to set up, the app is simple (maybe a little to much) and the robot is very self sufficient. I have owned another brand of vacuum for years and sad I just now made the change.
I would recommend this to a friend - Pros mentioned:Noise level
Excellent Performance & Super Quiet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet & performs amazing. Extremely impressed with my Shark.
I would recommend this to a friend - Pros mentioned:Noise level
Good so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about a month, still working great. No problems so far. Quieter than my roomba i had before, seems smarter too.
I would recommend this to a friend I wanted this work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I’d recommend Shark Products but this 2-in-1 was frustrating. The tech is fine and the vacuum works wonderfully but the robot would not mop. I’d set it to mop mode, it would come off the base and error. I could send it back to the base and have it vacuum and it would just fine. Go back to mop mode I’d get the error again. I ended up taking it back to the store. Too bad! The features this had were wonderful.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to share your experience.
We truly regret learning about the issues you experienced with your robot vacuum displaying an error code during mopping. This is not the standard of performance and satisfaction we strive for, and we understand how this could have been a letdown, eventually prompting you to take it back to the store. Please be assured that we will relay this unfortunate experience to our development team for a thorough assessment, to correct any potential issues, and to ensure that such problems do not happen again. We hope to have the opportunity to serve you better in the future.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Best cleaning robot in the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge improvement from previous generations. We love it. Does a great job mopping and cleaning
I would recommend this to a friend - Cons mentioned:App
Great Item, simple app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very decent. App is a bit limited. Overal good product
I would recommend this to a friend Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started off working perfectly. Problems started when vacuum stopped mid cleaning and went to base[x2]. Robot would go to base and would not be able to set it self to charge or empty chamber
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for taking the time to provide your feedback on your RV2820ZE Shark Robot Vacuum & Mop PowerDetect NeverTouch. Something doesn’t seem quite right about how your unit is performing, and we understand how frustrating it must be when the robot stops mid-cleaning and can’t properly charge or empty itself. We’d like to make sure it’s working as it should, and we will be more than happy to assist. Please call our support team at 1-800-668-9600, Mon – Fri 9am — 9pm ET | Sat 9am — 6pm ET (ROBOT) so we can help resolve this for you.
Kind regards,
Shark Clean
robot vac
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.thank you for this excellent product, is the many helps for us.
I would recommend this to a friendBest Vacuum/Mop Combo!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had many robotic vacuums in the past and this takes first place by a long shot. It is very easy to maintain, does a great job vacuuming and mopping, and only needs attention about every two weeks. Set up was easy!
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you for the glowing review! We're so glad to hear your robot vacuum is exceeding expectations with powerful cleaning and easy maintenance. It’s great to know setup was a breeze and you're loving the convenience! We do hope to have your continued support in the future.
Kind regards,
Shark Clean
My relief.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is great, it is easy to program and setting the schedule is even easier. I would recommend it.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Where have you been?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new robo vacuum! My floors are staying so clean. Where has this been my whole life?
I would recommend this to a friend Great little robot vacuum/mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this robot vacuum/mop now for about 1 month and very impress with its cleaning abilities. For years I had owned IRobots but this one far exceeds any of the IRobots that I have owned.I like the fact it vacuums the carpets first prior to installing the mop pad so that all my pets hairs don’t get stuck on the pad. The only complaint I have so far is the dirty water tank needs to be empty often mostly due to the smell from the dirty water.
I would recommend this to a friendBest of the 4 brands i have tried.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum function is the best keeps my carpets very clean. The mop function is only so so, leaves streaks, leaves drops of spilled coffee.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Robot
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have to do much mopping or sweeping my floor. This machine is amazing.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Amazing vacuum/mop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! My floors are perfectly clean with little to no maintenance!
I would recommend this to a friend - Pros mentioned:Ease of use
Should’ve bought it sooner!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I can set it and forget it! The shark is awesome.i don’t know what i was waiting for. I should’ve purchased this sooner.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase. Easy to use and set up. Does a great job cleaning up
I would recommend this to a friend Cleaner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great I would recommend to family and friends to purchase item
I would recommend this to a friend
