Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.9 out of 5 stars
- Quality
Rating 5.0 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
to a friend
Not worth it for a camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this plan and was told that part of the plan included a cleaning of the camera and lens each year. I forgot about this benefit until towards the end up my plan (it expires in a few months) and so I went to Best Buy to find out the process for this service. They stated they do not service cameras onsite and have to send them away for this service. I asked how long it would take and they said approx 6-8 weeks. That is completely ridiculous! I am not willing to be without my camera for that long. I use my camera nearly every weekend and expected that it might take like two weeks or so, so once I found out it would possibly be 2 months, I chose not to take advantage of this service. What a waste of money!
No, I would not recommend this to a friendOkay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It okay still trying to figure it out but I think I would go with another cam next time
No, I would not recommend this to a friendSales misleads consumers.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the salesman assured me you can "replace/exchange" your troubled product ... no questions asked with this extended warranty, I reached out to Geek Squad for support in doing so. Here's what I was told - "Sorry, we cannot replace/exchange this product because your receipt does not show a '-R' with the warranty. We will send this in for repair only. Make sure you train your Sales staff better to not mislead consumers please.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi SamS – Thank you very much for your feedback about our Geek Squad Protection Plans. We do our best to provide full coverage at the time of purchase by providing a copy of our Terms & Conditions. Most of our plans cover repair, and replacement only if the item is deemed unrepairable. If replacement is the only option, it is called out in the plan name.
Worth It for Some Not All
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly not worth the money, I wish it was cheaper. I would think if you buy an expensive item consider insuring it if it is costly, but I would not get it again. I will say Geek Squad staff is very polite, but I did not get much use out of the insurance plan.
No, I would not recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was very helpful in helping restore my computer to be at a faster state but there is still a problem with the hard drive and that when I received my laptop back there was a huge scratch
I would recommend this to a friendDont Buy if you get item on sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always buy on my larger items. If they can repair items they do but when they cant they give you a store credit for price paid. If you bought it on sale your out of pocket for difference
No, I would not recommend this to a friendNot sure if worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly am not sure why I bought the warranty. It doesnt cover physical damages, it was 70 bucks. And rarely does a digitalor internal problem happen. Still hasnt for my camera. So be careful
No, I would not recommend this to a friendThe Insurance Gamble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used it. If something had happened to this camera I'm sure it would have been worth it, but I take care of my stuff so ...
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. That's not a problem. Please let us know if there's anything else we can help you with.
No email asking if i want extend the protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want extend my protection of my camera but now is expired and any body send to me email before asking for extension of my protection now I can't pay for a extension of my plan
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Mayphoto – While we sometimes offer renewals on our Geek Squad Protection Plans, we do not offer them in all cases, for a variety of reasons. I apologize if this wasn’t relayed to you at the time of your purchase. The best way to check in to see if your plans are renewable, in case any renewal emails get lost to a spam filter, is to visit your local Best Buy store and ask an employee there to look your plans up periodically. They should be able to tell you if you have any plans currently up for renewal.
wasted money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this service and the lens was scratched they wanted to mail the whole camera back and 3-4 months maybe get it back why couldn't they just return the lens ?? and they can give them the report of camera conditions
No, I would not recommend this to a friend
What experts are saying
