Customer Ratings & Reviews

After gambling on several "sure fire" electronic items that left me disappointed, I now add Geek Squad Protection to all eligible items at Best Buy & Magnolia in Best Buy. LIKES: 1- Peace of Mind. 2- Eliminate unexpected repair or replacement cost. 3- Backed by Best Buy - the BEST Electronics / Appliance Retailer there is! 4- On many smaller items, Geek Squad Protection replaces the electronics, rather than repairs it. That is an added bonus! 5- Best Buy refunded my money on a $329 digital camera after a small button broke from normal wear and tear, 2 years later. It was a replacement warranty & the model was obsolete. I was thrilled & will never forget how Best Buy treated my wife & her broken camera! Made me a Best Buy shopper for Life! 6- Increases resale value of a product if you sell it and the Geek Squad Protection is in effect. Which would you rather buy? Used Electronics As-Is or Electronics protected by Geek Squad Protection? Check out the photo I posted showing Geek Squad Protection Plans. 7- Best Buy helps you find the Geek Squad Protection Number because it is automatically added to the purchased product at the register! No Paper Work! 8- You can file a claim online or at Best Buy. 9- You can check on a claim status online or at Best Buy. 10- Best Buy posts Warranties & Manufacturer Contact Information right on their Website, so you can make an educated decision before buying any brand they sell, as to whether or not to add Geek Squad Protection. See the picture of this I posted. DISLIKES: 1- Initial Cost of the Geek Squad Protection. CONCLUSION: In my experience, the Geek Squad Protection benefits far outweigh the initial cost. Piece of Mind is always a Plus, as well. I am sold on it & buy many products from Best Buy because I can add protection that is not available anywhere else!

I bought this NetGear knowing I would purchase 2 new HP’s which I recently did, Bestbuy confirmed this product is excellent with my cable company. Just got everything set up, called cable company for hook up details. It won’t work! If your phone comes from your cable company you must purchase in a product from them that works for both. $200 lesson 5 stars are for the geek squad!!

A must purchase with all major purchases. Always a great value.

great product that protect your money, you can return and exchange your insured product anytime

Aways a great value. A must for all major purchases.

This divise improve internet signal over my house , as we placed the signal was capture all over the house.

This is certainly a step down from ADH coverage, but depending on the value of the item you're using this can be a HUGE value if you understand what it DOES and does NOT cover.

Love me some of them replacement plans for the first place in your heart

2-Year Geek Squad Product Replacement is the best!

So far it's been great, any time I have an issue I call.

Purchased the extra Geek Squad service in addition to an Amazon Echo we purchased. Even though so far we haven't had any issues with our Echo with it breaking down or becoming problematic, IT is comforting to know that the agreement is there with the purchase. The standard warranty is ok especially for an Echo device, BUT if you have any other electronics this little extra product replacement agreement will surely help you out if any problems might arise with your tech stuff. The 5 stars I give is for the peace of mind knowing that if later down the road into the year or two before the agreement expires, if for some reason, in our case our Echo unit suffers from a total breakdown, knowing we have an extended coverage is good and saves us from headaches of money being thrown away just to buy a totally new one when we can just exchange it or get credit back!!

Unless you want to lose money instead of getting the item repaired/replaced with store credit, I always recommend family and friends to get GSP. it's worth the extra bucks in the event of any issues the item you have develops.

We purchased two 43" LED tv's, one was a Visio and the other was a Toshiba. We purchased the extended warranty on both, the Visio lasted about a year and a half then just quit displaying a picture. Called the Geek Squad to check it out. They came out within a couple of days tried a few things to repair it with not luck, about two days later I was advised to return it to the local store for replacement. The Toshiba we purchased is still at our Beach house working like a champ. We replaced the Visio with another Toshiba, needless to say we purchased an extended warranty.

They brought manufacture specific parts From Samsung & mentioned the newer parts are a must for ice makers. After spending close to two years defrosting my ice maker & watching youtube videos I just called geek squad. New parts and the technician Was very knowledgeable and very polite. He covered his shoes With plastic wraps when he came in my house & wore a face mask due to covid safety precautions. He even tightened up the door handles on the fridge and freezer doors which I didn’t notice were getting loose. Everything would’ve cost over $500 if I didn’t have geek squad. Definitely worth the peace of mind & value of the warranty. I have the same plan on all my electronics in my home.

I have lots of reviews on the GEEK SQUAD because I’ve purchased so many wonderful products that Best Buy has to sell. I have TV’ speaker systems, Sono bars and speakers. Wall mount installations in several rooms. I enjoy the team when they come for there appointments because they are so well mannered and knowledgeable about the products and do such a great job with all there installations. CLEANUP is so important that when they leave your house is clean again.

Most people say that the protection programs are worthless. My wife loves her Cuisinart coffee maker. I brought one from Best buy and it died after about a year. I had to replaced it and it cost me $100. When I purchased the second unit, I mentioned to the cashier that the previous unit died and she suggested the protection plan. I was skeptical but I purchased it. The second Cuisinart unit died before the protection plan expired so I returned it to Best Buy and was provided a new coffee maker on the spot with no hassle and not out of pocket cost. I was even allowed to purchase another protection plan.

I bought this plan without really giving a second thought. I purchased a 300.00 router and figured my last one lasted a long time and never needed replacement. I so glad I did because in a little over a year my router took a snooze and never woke up. I was already going to purchase another one as I was looking through my order history to see how much I paid for it I noticed that I bought the replacement plan for it... great saved myself 300 bucks. I went into the store and picked up another one the only catch is that it’s only a 1 time use, with the exchanges one I had to purchase another replacement plan to cover the new one again. No big deal I would recommend.

Back in 2011, I purchased a 24 inch Insignia TV and I had it for almost 2 years when it died. The motherboard inside my TV fried only 2 weeks before my Geek Squad product replacement warranty ran out. The Geek Squad at Best Buy replaced the motherboard in my TV and it didn't cost me anything!! They covered all the cost for it. I was so impressed that now I make sure to get the product replacement for other products that I purchases. It's the BEST!!! :~)

Very thankful to Best Buy for providing this protection to products for reasonable rates and making it easy to use. Luckily I had this, because while setting up the WiFi Range Extender in my home, the plug was knocked from the wall during it's initial setup, causing it to malfunction and rendering it basically useless. Called upon my Product Replacement Plan, and voila, was able to replace it the same day and get it working shortly thereafter. Thanks Best Buy. Definitely creating a lifetime customer out of me.

There are very few things that I will buy an extended warranty for. But at Best Buy, I buy extended warranties on my gaming headsets and controllers. Gaming headsets can get expensive if you have to buy every year. So a single headset with the extended warranty will cover you for any damage for 2 years. Since most headsets break in less than 18 months, all you would have to do is return the broken one and repurchase a new warranty. Saving hundreds of dollars over the lifespan of your gaming console.