Customer Ratings & Reviews

Don't hesitate to buy a Netgear router (like the Orbi) if you enjoy the following: • Cycling power to your WiFi router every 48-72 hours • Constant nag to subscribe to built-in Netgear security services* • Lackluster app-based admin control • 2-3 minute wait for an admin page to load (app or browser-based) • Regular firmware updates that fix security bugs but create operational bugs I've used the RBK50 mesh system for just over a year (purchased April 2019). For the first 10 months, I had few problems and okay coverage. Together, the RBR50 base and RBS50 satellite cover 90% of a 1-story 3,000 sf house. Then came the 11th month and a random autoupdate to firmware v2.5.1.8 (Released 12/19/2019). Afterwards, the router has required a regimen of no less than one weekly restart. At times, it increased to as much as every 48 hours. I found and resolved small issues (ie. for some reason the router had updated, but not the satellite), finally bringing all equipment to the current "stable" firmware release (v2.5.1.16) in early May. Nothing has helped. The Orbi system randomly stops working every 48-72 hours. My internet service and broadband modem have no issues. The Orbi doesn't lose power or flash error lights and no devices lose their network connection. The Orbi simply stops responding to URL requests, web and app-based admin control. The only fix is to manually cycle power on the router and wait approx. 10 minutes. I previously used a Linksys WRT series WiFi router and a pair of AirPort Extremes. Both served an average of 8-16 residents and 25-50 devices. Both remained extremely reliable for a combined 20 years. Both still work 100% today. Unfortunately, those trusted devices had to be replaced as WiFi specs advanced, device counts further increased and the need for mesh became apparent. It was especially unfortunate that that Apple abandoned their AirPort line. Despite the positive reviews when I purchased the RBK50, time has revealed the true nature of Orbi and the support it receives. While I hoped the system would be a solid step on the way to WiFi 6, less than a year of use revealed it was a wasted investment. Never again, Netgear. *A link to Netgear's Armor service (prominently labeled "Security") is one of the main controls for the app and browser-based admin settings. Choosing it removes you from settings and takes you to a sign-up-and-pay website for the service. Many places where you see the word "security" do the same thing. It is very frustrating.

Horrible!!! Don't waste your money buying it! I bought a modem in December 19, 2019 with this protection plan, March 10, 2020 went back to the store to exchange it, because it was not working. I was told if I exchanged it I needed to purchase the $30 dollar plan gets cancelled, and have to buy another protection plan. Their policy has changed, and there's nothing I can do. So I asked, to get a refund on the 18 months I still had of the protection plan because I wasn't going to use it. It was less than 3 months I had it. Their answer was it was not an option. Called corporate, and the person on the phone said, you should get a refund for the time you didn't use. Go back to the store and call us back I will fix it for you. Went back, called, and after 15 mins. On the phone waiting for someone to answer, we were told that was the wrong information. Asked to get the name of the person who I had talked to before, "they couldn't find it". Now, who going into someone's account withought having to have somekind of log in? That's ridiculous! Does best buy think I am stupid? Or our accounts not protected and our information is open to anyone? This is corporate office! So after all of this I ended up with another modem and paid for another protection plan, because they couldn't exchange it if I wasn't going to buy another one. Think before you buy one, is it necessary or not. They just want to rip you off. Not happy! Best buy was my favorite store to purchase electronics, not any more.

I have the Geek Squad protection for my appliances, I have had to call them for my Microwave and Fridge. For the Microwave the company that they sent out were very unprofessional the first time they did not even show up and we had to reschedule after sitting at home all day long. On the second appointment the company did show up but did not even have a work van they showed up in a personal car. Then came in and evaluated the repair and said they would have to order a part (even though I had told Best Buy exactly what the issue was. It then took another one and a half weeks for them to come back and actually fix the microwave! The next issue was with my fridge it quit cooling or freezing everything when we called the first appointment they could get us was one week out and then they messed up making the appointment and the repair company tried to cancel because of the mess up. I would not let the repair company cancel the appointment and they showed up on the correct day. The repair technician replaced the compressor and as he was leaving he stated that we would not know if the repair worked until the next day. I asked him what do I do if it did not work and he told me to call Best Buy again. Today I called them again because it is still not working and this time Best Buy could not even give me an appointment they told me I had to wait one to two business days to even get a follow up appointment! What kind of Service is this would these people at Best Buy want to go two to three weeks without a fridge? Especially during this time of Covid-19 when we cannot even go out to eat safely!!!!!!!!

I purchased Night Owl Cameras in 2018 and the Geek Squad Warranty and they stopped working in 2019. So in 2019, Geek Squad agreed to come and take down the cameras free of charge since I did not purchase installation from them and then I can return the cameras to the store for new ones, which I did. And now the cameras went out once again not even a year later. So I contacted Geek Squad again to come and remove them. Now mind you, I have to pay for installation every time I put the cameras up. I was just on hold for 2 1/2 hours, waiting for Geek Squad. Finally they answered and the Geek Squad agent I spoke with was very rude saying I needed to contact Night Owl and I told her that is why I purchased the Geek Squad warranty. I tried to explain what happened with the 1st purchase and she would not even look up my receipt to see what I was talking about. She just said she would transfer me to installation. I told her they are not the warranty dept and asked her AGAIN to look up my receipt to see what has happened in the past with the 1st set of cameras that I purchased since I just waited on hold for 2 1/2 hrs for Geek Squad and she would not look up my receipt. In the middle of me asking her once again to look up my receipt, she just transferred me to Installation. Now I am on hold with installation for over an hour with no answer. This is ridiculous.

I always used to buy BB extended warranty and never used it , thats because almost never nothings happens to electronics in the first year or two , and BB charges for two years and they really only give you one , beacause you get one year from the manufacturer, so save your money. I had an issue with a Netgear modem 2 months after the warranty expired and of course, they were of no help. Amazon gives you longer warranties.

The BAD: The phone service withers Geek squad was A BAD JOKE! The guy had NO CLUE what a WiFi Mesh was. We needed help setting it up and how to work it. We are Senior citizens with little tech savvy... We knew more than the obnoxious young snotty guy with Geek Squad! He was rude and was NOT interested in our problem! We ended up solving the problem ourselves. Thanks for nothing! We wasted $40! Now for... The GOOD: We went to the store and set an appointment time for the next day. We came back at appt. time and Josh walked us through all the WiFi extenders and Mesh... we went with WiFi Mesh after Josh asked slot of thorough questions to know the layout of our home and how we need the equip. to function. We went with the one he said would make us happy..... we could not be happier! We LOVE the Mesh system we bought! JOSH WAS GREAT! What a professional! He was AMAZING! The next time we need anything, we will look for Josh! Thanks Josh!

I purchased a two pack of Nest cameras two years ago and also purchased the Geek Squad replacement plan for two years at the same time. A few days after the Replacement plan expired, one of my cameras stopped working. I called Geek Squad to see if there was any way they would honor the replacement plan since it was only just recently expired. They said they couldn't do anything to process a replacement since it expired which I understand, but at least throw in a little grace period. I'm not trying to get a new camera that's 4 years old, its just a day or two over two years. Poor customer service in my opinion without any effort to assist. Will not purchase support again !

I purchased a tv October 2015 and purchased the extended replacement warranty. The main board had to be replaced within the first 2 years. October 2019 into November 2019, the LED lights had to be replaced. March 2020 tv went dark again. So after 4 attempts to repair it, it finally works. The contract states that if after 2 repairs it has not been repaired, they would replace the tv. They didn't want to do it. My extended warranty expires October 2020. They sent me an email telling me that I had exhausted the amount allowed for repair so they were terminating the extended warranty contract early in May 2020.

i got a auto renewal notice from Geek squad for 3 years $349.99 . it said to cancel call 1-888-974-1759. I called the number and was told i cannot do it by phone need to log into a computer and must fill out an online cancellation form. I cannot find the original subscription in my Best Buy information so i’m not even sure what it was for. I’ll never sign up for Geek Squad again. I’ve been a loyal best buy customer for years and this is very frustrating.

Store sales people fail to tell you the plan is only good for one use, after using one time, you have to re purchase the plan to have for the rest of the 2 year contract again. It's a pro-rated price, but non the less it's a one time use plan.

I bought a $2500.00 laptop and 2 months later the screen cracked from the inside. Something came loose and was moving around on the inside. Never been dropped or abused. It was a manufacturer defect and they told me it was not and turned me down flat, no help at all. I finally got in touch with someone at Apple. They looked at it, repaired it, and had it back to me in just 3 days. They were great!! My experience with geek squad will be my last. They didn't believe me and would not even check it out. Never again will I deal with them.

they were cool but now they're just a waste of time and they suck don't even bother taking a product back that you have an issue with don't trying tell you to repair it it takes weeks and it won't give a dame won't even give you a store credit so don't waste your time

get ready to wait in line, but only after you make an appointment first. Service is slow. Sometimes the problem can't be reproduced. All they do is reset your device to show that it is working again, but the problem displays itself after you use it, not in the beginning. So they can get around giving you a replacement in this way. And there's no guarantee that a replacement won't do the same thing. I would get this for appliances only like printers, not for computers or tablets.

Absolutely Horrible Customer Service AND the sales person lied about accidental damages. When calling get ready to be on hold for hours and the calls are transferred overseas to a person who barely speaks English. Then the geek rep MUST have access to your computer and you cannot speak to this person. You can only chat. What a scam!

This installion never happen the installion person call me because He want it to he way, iwant it to my way the; right way! I want the Cable to be run thru the 2×4 and staple it nice a neet he want to Throw the cable all over the ceiling, did'nt agree! Cancel the installation.

Anything Geek Squad is a joke. I've seen and repaired the results of their alleged repairs/installs and so on for friends and relatives, only reason I purchased the extended Warranty was for a new type of wireless mouse, which if it were to break down/die would just be replaced with a new one, guess the cost of the "Geek Squad" service covers one of them fetching a new mouse off the shelf for me when I bring in the dead one.

After spending more money than ever on this item, i am very dissapointed since every time i need to connect a new device to the wi fi it says password incorrect, even dough its the right one. Costumer service says its an issue with the firmware, somehow it does not work with the latest version.

The people at the Geek Squad department at the Best Buy store are great. Their customer service is good. However, due to COVID19 I was unable to utilize the service I need and when calling the Geek Squad over the phone was absolutely horrible and the worst experience ever. I paid a lot of money to have the service and Best Buy needs to repay all my money back. Best Buy is worthless.

Im so disappointed with the 2 year Geek Squad program. I purchased the package last year in November 2019. Then the COVID19 hit and my scheduled installments were canceled from March to June 2020. Then when asked for a credit and/or extension Best Buy said NO. Therefore, I will never use the program again and will share my experience with family and friends.

One of your cashiers asked me what was wrong with the device. I told her that it had intermittent slow speeds. She told me there is nothing wrong with it. Refused to honor my warranty. So I just purchased the other router. I also got a warranty with that one also. I didn’t bother arguing or dispute her decision. I’ll just go to another store.