Customer Ratings & Reviews

My wife should not have purchased this. I was surprised it was offered for something so cheap.

Some time they help with fixing my stuff and other times they said can’t fix my Apple Watch SE and so had to buy another one

TV got burn in one month after the warranty ran out wich was a bummer tv had one year manufactured warranty wich I thought would be 3 year but they combine so it was only 2 years

Don’t let Best Buy fool you into thinking the service will fix all of your problems for free. They can and will fix items that meet their criteria, but be aware they set a limit for how much service you are allowed to have. Roll of the dice.

I used this "4 year plan" ONCE when my Roku unit malfunctioned and was told I would have to buy it AGAIN for the replacement unit. THIS IS NOT 4 YEAR COVERAGE!!!! I'm sure that's in the fine print somewhere but it's STILL a lie!!!! What if the OBVIOUSLY cheaper quality unit also is crap?!?! One time replacement/repair does NOT equal 4 years of coverage, the service is substandard by definition. I'll just use my personal credit card instead of my Best Buy card in the future, my protection there is universal!!!!

Still not sold om anything to do with apple including appl tv. Limited choices. Just noy impresses

I haven't needed to use this but looking through the policy, there are somethings that put me off and think I should just save my money the next time around.

I feel safe knowing I have this service but it can sometimes be a hassle to get things sorted out if need be

This is great service and great to at least have for unexpected it situations. So far I have no issues or encountered bad experience yet.

So far been great been with Best Buy 17 years only one time did I have any issues

I don't know. Can the geek squad tell me how I can use it without high speed internet? If so I will give it a higher rating

I can't seem to speak with a real person, its always an automated response

4-year protection service for the Chromecast and they will replace the remote if it stops working or causes other problems.

I'm glad I have a four year warranty on my device but strangely it's classified TV not game system

I’m excited for the extra warranty for the product if anything pup I can return or replace the product.

Don't need 'em yet, But keep them on speed dial !!

Not sure why I'm being asked to review Greek squad. I've never used it but I'll take the 25 points lol.

Have not used yet and hope I never have to. But great knowing that it is there when I need it

The protection plan is great, but getting it serviced properly really has a lot to do with the agent you work with.

It is serviceable and does what it was purchased for. I do not regret buying it