Customer Ratings & Reviews
- SKU:
- 9992471
to a friend
Geeek squad irritated my soul.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you understand that when purchasing this that it is NOT as I was explained nor does it seem to be an available option at purchase of car stereo a replacement plan they WILL have you drive to whichever bestbuy they choose and all the person there will do at first is basic troubleshooting… after pressing the same reset button that I was told to press almost two weeks before wince I had to wait about 1.5 weeks for an available appointment for the man to press said reset button, he had me drive to the front of the store (I am disabled so walking from the installation in the back of the store wasn’t an option) so that they could tell me that they were going to ship my stereo system out to be repaired (even though the website still tracks it as an “in-store repair”) and that if it couldn’t be repaired they “possibly will replace it, and install it” whenever they have an appointment available… which is crazy because legit when I pulled up not one person was doing any work at all in the mobile installation section at the back of the building. So I am currently despite paying extra money to avoid this kind of situation, driving around with a hole in the middle of my console… but at least they’re trying to repair it and will possibly either return it to me and it was able to be repaired, and I think they’ll reinstall it, or they will replace it and install a new one as opposed to being out an extra $400 to just purchase a new one. The only person I felt like exhibited excellent customer service was the customer service guy not associated directly as a geek squad member. But the way the manager Aaron treated me especially as a “brother” sincerely leaves a lot to be desired… I was an understandably upset customer as well as a disabled Navy Veteran,
No, I would not recommend this to a friendRadio
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dislike the fact that i was not told that it needed a tuner for my sirius radio and i was lead to believe it came with it . Not happy at all
No, I would not recommend this to a friendTrouble shooting would be helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Car stereo does not keep the time... I have called more than once trying to get an appointment to get this looked at since it was purchased and installed at Best Buy. I have not been able to get an appointment so far. The last time I called, I was on hold forever and then your computer system went down. Also the backup camera does not work because it is not hooked up.
No, I would not recommend this to a friendWaste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Weren’t helpful at all. I needed help with wiring my new system I bought through Best Buy. Paid the extra for geek squad protection. Not sure for what they haven’t helped me with anything and wanted to charge me another $300 to help with installing my stereo deck. Waste of money
No, I would not recommend this to a friendDon't care for warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a problem with your product, you can not get a replacement until the send it off for repair. There needs to be an in-house service tech to check out the problem, so you never have to go without.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Ivan – We do offer in-home service on certain categories of products, such as lager televisions and appliances. At this time we don’t offer that service on car electronics, but we really appreciate your feedback on the coverage. Thank you for taking the time to let us know how you’d like to see our Geek Squad Protection Plans improve.
Okay.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some managers will not exchange items even if the warranty covers it. They sometimes fix a problem but it will last for a week and then there is nothing they could do. They are always busy and sometimes can be rude.
No, I would not recommend this to a friendDepending on where you live
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impossible to get ahold of a human at least in my experience. Probably easier to just buy another item online where I live than pay the fuel to get to the nearest best buy that does repairs.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Geek squad is slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been 3 weeks and my speakers are not back. It takes too long to get someone on the phone and when I do I keep getting transfered to other departments.
No, I would not recommend this to a friendIt’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If what you bought breaks they have to mail it out. I was without my truck radio for almost 2 months when I had to send it out
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While our Geek Squad is fully equipped to address a variety of issues you may have, there are instances where your local Geek Squad will not have the capability to service your devices in-store. For these reasons, we partner with our Geek Squad Service Center to perform additional services as needed. We appreciate you sharing your feedback with us, and are optimistic your next experience with your local Geek Squad will prove to be more positive than your last.
Its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If what you bought breaks they have to mail it out. I was without my truck radio for almost 2 months when I had to send it out
No, I would not recommend this to a friendIt’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If what you bought breaks they have to mail it out. I was without my truck radio for almost 2 months when I had to send it out
No, I would not recommend this to a friendprotection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item? didn't really need it after all.
I would recommend this to a friendNo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unhappy with El Cajon geek Squad customer service not helpful
No, I would not recommend this to a friendMeh insurance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeksquad doesn't cover much. Hope it helps if something happens to the product.
No, I would not recommend this to a friendHad no idea I bought this .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had no idea I bought, guess they just added it on cause they knew I wouldn't notice it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth getting this at all. The radios come with a warranty that's free of price!
No, I would not recommend this to a friendJust Incase she blows out the speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as an accessory for a new stereo purchase.
I would recommend this to a friendCannot sign up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to enroll product in geek squad protection.
No, I would not recommend this to a friendNot what I expected!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The trouble with this product is that it keeps freezing up, it keeps dropping the Bluetooth while I’m in the middle of a call.
No, I would not recommend this to a friend
What experts are saying
