Customer reviews
Rating 4.8 out of 5 stars with 1232 reviews
(1,232 customer reviews)to a friend
Rated 1 out of 5 stars
Do not buy overpriced warranty from best but it is
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the premium you pay for Best Buy warranty. Hug it on Amazon for cheaper and pay way less for the warranty. Beat buy sends off to manufactor for repair just like everyone else while you wait weeks without a decide and paid way more for warranty you were led to believe was replaced in store like beat buy used to be
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy - sorry Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our new Dyson V6 vacuum. We assumed the vacuum was faulty. Keep getting a loss of power took it back several times and no solution given. So, we used the protection. Which ended the extended warranty. Turns out the filter needed to be cleaned. So we wasted our money. Not happy.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad “protection”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t fix things just ship them out and give store credit so if you bought something on sale at the time that’s what you get back and are stuck with having to buy a new product at the going rate which ends up being a lot more.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Double warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told that the warranty would start after the manufacturers warranty expired, but found out a few days later thst it actually started on the date of purchase.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Sqaud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not even bother buying for Black and Decker vacuum.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We’re sorry to hear that your Black and Decker vacuum purchase may not be meeting your expectations. If you're having issues with your vacuum, please bring it in to your local Best Buy and we'll see if we can repair or replace it under your Geek Squad Protection plan. Thank you for taking the time out of your day to share your thoughts with us!
Rated 1 out of 5 stars
Poor warranty service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I made the mistake of purchasing the geek squad protection. It does absolutely nothing. They would not fix or replace my vacuum even though they had it in stock. Instead they gave me store credit which forced me to spend another $80 on a vacuum and to buy from them. They were not very helpful either.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Support people don't know what department fixes v
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek square support people don't know what department fixes vacuums. Best Buy sold me a plan for a vacuum. I have spoken with different agents, and they keep transferring the call to the "right" department.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they seem to find a way to charge you almost as much as a new one... they told me they longer carry item... so they charged more for a cheaper model
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not enough time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product broke just months after the protection plan expired
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friend