Customer Ratings & Reviews

This is by far one of the best desktops that I have purchased in a long time. I used to build desktops so I was skeptical in purchasing a Dell product. However, I was very surprised to see how fast and quiet this machine is...let alone how amazing it looks!! The RTX 2080 Super is lightning fast and handles everything with ease! Overall, extremely happy that I purchased this gorgeous machine.

Its a very good pc, can run high end games with ease its just the fan noise, had that fixed tho for free by the company so mehhh

Very powerful computer except for it's held back by a lot of bloat Dell software. I would love to recommend it but the inability to get around a lot of the Dell software makes it hard to enjoy such an expensive piece of technology especially when you can build the same thing for half the price.

I bought 2 of these for my sons for gaming PCs. They absolutely love them and have been able to play all of the games they have been installing. The Alienware control center to control the RGB lighting for both the case as well as the Alienware keyboard and mouse is outstanding.

I had been looking for a great gaming PC. I came across this and gave it a shot. It’s able to play everything I’ve downloaded so far. It gets a little loud when it’s put to the test, but it’s not a deal breaker.

This is my first Alienware desktop and I absolutely love it! I've had it for a few months now and there has been no issues. I love the look of it and how you can adjusting the lighting effects on the tower. Definitely worth it!

If you like the old Alienware computers and the nostalgia of the old computers, this is a great buy for you. I love the sleekness of the computer and brings back memory's of playing my old Alienware. Yes u can go buy a computer with all the lights and gadgets so u can see inside and be hypnotized by all the lights or have someone walk in and say "oh Alienware". Everyone knows your gaming with dominance with an Alienware. Lights can be customized on the side and the front panel.

I purchased the Alienware - Gaming Desktop - Intel Core i7 - 9700 - 16GB Memory - NVIDIA GeForce RTX 2070 - 1TB HDD + 256GB SSD - White/Lunar Light computer for my son for Christmas and he is crazy happy with it. It is fast and just what he wanted as an upgrade to hhis old PC. He said he loves it and would recommend it to his friends and classmates.

The reason I choose an Alienware over the countless gaming PC's for sale is because with Alienware you know what your getting. Your getting a computer that is ready to go out of the box no questions asked. Prior to purchasing an Alienware I had a CyberpowerPC with the same specs as this Alienware. The price was significantly cheaper and well I guess I learned the hard way that you get what you pay for after the motherboard went bad within a month and the customer service essentially did nothing for me. I have never had a single issue with Alienware aside from a driver issue I caused myself. When I called alienware help center to resolve this they were very helpful, friendly, and efficient unlike other companies. All in all, spend the extra to get the prebuilt you really want, the extra dollars are being spent on better quality components, and on the backend with customer service.

This beast costs about as much as parting and building a pc of similar quality. However you feel about prebuilt pc’s, this one changed my mind. Easily sits at 200 FPS on ultra nightmare graphics settings on Doom Eternal. Most games max settings are from 150-200 FPS.

I have really enjoyed a 10 year old Alienware gaming computer. When my home office computer needed replacing, I went to Best Buy to get another one. I was surprised to see an Alienware gaming computer in my price range, so I purchased it, relegating my older one to office work. It is great! The only surprise is that it doesn't have a dvd/blue ray drive.

VR ready? Not quite. Oculus Rift s crashes every 10 to 30 minutes. The screen freezes for a half a second and then you can feel it coming... The audio completely cuts out. This obviously makes multiplayer games unplayable. have 3 headsets and I know for a fact that the headsets are fine because they work great on my Alienware R5. Something is going on with the USB drivers or audio drivers. I have spent three days researching and trying different fixes. Alienware points the fingers at Oculus and Oculus points two fingers at Alienware and they both Point their fingers at Nvidia. I'm done with Alienware. Returning this tomorrow.

Evrything seems to be working smoothly. I do wish I would have gotten the 32gb memory version if the pc. That said it does seems over priced specially if you want to get matching products like monitors, keyboard, and mouse. You would think some of these would be included for the amount you pay... but nope standard mouse and keyboard.

I didn't want to go an build a PC so I went with this monster. It is great for gaming for me and my wife uses it to edit her premier pro videos.

nice gameing PC , fast, just the fan A little loud

Dell really dropped the ball with this computer. Not offering liquid cooling for this case type is very disappointing. Whenever trying to play destiny or resident evil 3 the computer case would make an obnoxious fan drone. The tower sounds like a vacuum cleaner when under load and playing games. The computer would constantly overheat while playing and thermal regulate. It normally idles around 75 degrees Celsius just idling. Terrible cooling system. For a system that costs almost 2k that is unacceptable . Avoid this model of Alienware at all costs.

I bought this computer for my daughter who studying to create computer games, 3D animation for games and 3D CGI graphics for movies. The computer is fast enough and has the horsepower to support all the high end software she uses in her education

Overall great starter pc to get started into pc gaming. But once you actually learn a bit about Alienware/Dell, you'll sure be disappointed. Alienware uses propietary Alienware parts. i.e. if you want to upgrade ram, cooler, psu or anything it needs to be alienware specific parts. Upgraded ram, turned on xmp profile, and pc wouldnt boot. Turns out if you dont order RAM from alienware themselves, you cannot utilize your xmp profile. They use a specific voltage and timing. The psu is specially designed by alienware, and the mobo pegs are designed differently from them as well. Overall great starter pc, its overpriced, a headache to upgrade or if you have to rma. Do yourself a favor and build your own.

We have had this computer for almost a year now and my husband is happy with it. We had to upgrade because of Flight Sim.

I ended up returning this for a macbook because I needed the laptop. This computer was great though! If you want a good desktop get this one!!