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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3094 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers regard the Back-UPS Connect 450VA highly, praising its long battery life, strong performance, and ease of use. Many appreciate its compact size and reasonable price, while some wish for more space between the outlets and the inclusion of a USB port. The surge protection capabilities are also frequently highlighted as a positive feature. A few users noted some noise during operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 3,094 reviews
  • Rated 3 out of 5 stars

    Budget battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbrand of battery and enough juice to keep a desktop up for about 15 minutes

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Writing a review to get BB points. The item is ok.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice package with good capability; however, low power rating only supports low end PC

    I would recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our BN450M. We appreciate the feedback and apologize that this unit does not meet your exact needs. If you need further assistance in finding the correct unit for your PC please contact an APCbySchneider sales team at your earliest convenience. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272. APC

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good I use it with my security camera system nice not bad

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great batty back up system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with security system! Affordable price!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I was not able to continue using the product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had a problem with an APC product but this one was difficult. Ever couple of days it would start flashing red and green when I started my system. I would have to turn it off and back on to get it to stop. Soon after every couple of days became every day so I had no choice but to replace it.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our BN450M. Usually when the LED on the UPS flashing between green and red it means that the battery is disconnected. If you still have the UPS I would try making sure the battery connection is secure on the bottom of the UPS. You may want to try to pull the battery connection out and reinsert it. If this doesn't resolve the issue please do not hesitate to contact an APCbySchneider support team. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4. APC

  • Rated 3 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s economical ups. Runs great. Good output . Long life

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is OK if you need it and use it for what it is made for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good battery backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several APC battery backup systems in the past.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good no issues so far, just a little expensive .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Compact. Worth the price. Not too heavy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent ups, description innacurate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No USB cable. Not manageable as implied. Works well though.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Back up battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a battery i could run some lights off of for 2-4 hours. This did not do what I was hoping. Good as a back up for 20-30 mins only. Returned because it wasn't what i was looking for. The customer service employee wasn't sure during the original purchase.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our BN450M. We appreciate the feedback and apologize that this unit did not meet your exact needs. The size of the load attached to the UPS does impact the amount of runtime available. Please do not hesitate to contact an APCbySchneider sales and support team if you ever need assistance selecting the best APC unit for your needs. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4. APC

  • Rated 2 out of 5 stars

    UPS Not holding charge

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not hold a charge first time the power went out. Returned this UPS and purchased a larger APC unit. Only supplying back up power to a modem, switch.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you taking the time to review our UPS. The BN450M is one of our smallest UPSs so there is a chance that load may have been too high to provide adequate runtime for the connected equipment. If you run into any issues with the new UPS please do not hesitate to reach out to an APCbySchneider support team. We offer email and chat services through our support site. For the fastest service visit our chat at https://www.apc.com/us/en/tools/chat/. APC

  • Rated 1 out of 5 stars

    Manufacturer has me confused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't tell you how many APC UPS' I've purchased in the last 20 years but enough to be shocked after unboxing this "UPS" to find it has no mechanism whatsoever to shutdown a PC gracefully. This product at Best Buy's sits right next to a slightly larger model, the 650 yet the manufacturer gives no indication that one protects computers while this model must not be intended to. Although this will do the trick if the power goes out only briefly, it really serves no purpose for a longer power outage. I see no use case for this device. It's basically just a surge protector and should be marketed as such. I do not recommend purchasing this model.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to provide feedback for our unit. I apologize that it isn't listed more clearly on the packaging that this unit doesn't have the option shut a PC down gracefully. This unit is designed more for small equipment like your modem and router so you would lose them during a power outage. To shut the PC down gracefully you would need to go with something like our BN650M1. Please do not hesitate to contact an APCbySchneider support team if you need any further assistance. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272. APC

  • Rated 2 out of 5 stars

    lame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pros: cheap cons: cheap meaning another lame UPS with absolutely no connectivity from APC, a brand I had sworn to stay away from due to their terrible reliability. why don't I ever listen to my own advice???

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS and providing feedback about the unit. This unit is designed to connect to small equipment like a router and modem so the data connection to provide a graceful shutdown wasn't added to it. If you do need this feature you could go up to our BN650M1 which would have the feature the data connection that would allow you gracefully shutdown the computer during a power outage. APC

  • Pros mentioned:
    Battery life, Surge protection
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Stay Connected When Power Goes Out

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The APC Back-UPS 450VA battery back-up and surge protector is a must have to stay connected when the power goes out. With more people working from home, it is important that your Internet connection stay on when power fails. This UPS has you covered. Plug in your modem and router and get up to 2.3 hours of battery time keeping you online and working. The UPS is relatively small and has 6 plugs (4 battery back-up and 2 just surge protectors). Overall, a must have in the connected world we live and work in.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wished it had a replaceable battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the small form factor, perfect for electronics like TV and DVD players, which is what I'm using it for. Still, I don't like that there doesn't seem to be a way to replace the battery, unlike the larger APC models.

    I would recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our BN450M. We appreciate the feedback. The normal life of the battery will be anywhere from 3-5 years and the UPS itself comes with a 3 year warranty. Please do not hesitate to contact APCbySchneider if you ever need further assistance. APC

  • Rated 2 out of 5 stars

    Not sure it’s working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device was fine initially after plugging in a few basic things CPU/monitors and one printer. I attempted to add another printer and the unit would short out.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I am sorry to hear about the issues you are facing with our unit. It is likely the extra printer caused the UPS to become overloaded since this unit would only support 255 watts of equipment connected to it. Depending on the type of printer they can draw quite a bit of power which is why we don't recommend connecting the printer too our UPSs. If you can I would either remove the original printer from the UPS or I would at least move it to the surge only outlet. If you continue to have issues with the unit please do not hesitate to reach out to an APCbySchneider support team so we can look into this further. We offer email and chat services through our support site and would be happy to assist you in resolving the issue. APC

  • Rated 2 out of 5 stars

    Cannot replace battery

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a few of these over the years and there great but I returned this one because you can’t change the battery when it goes

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to review our UPS. I apologize that the battery is not replaceable in the UPS. On the smaller units like this one it is usually more cost effective to replace the entire UPS compared to just the internal battery. On positive side to this is the new UPS would come with a 3 year manufactures warranty while the internal battery would only come with a 1 year factory warranty. If you are interested in having an UPS that has a replaceable battery you can check out our BE600M1. APC

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