Customer Ratings & Reviews

I upgraded from the IPhone 6 to the 7 and there really is no significant difference. If anything, the IPhone 7 is rather annoying due to the lack of a headphone jack. Without wireless headphones, you cannot charge the phone and listen to music at the same time. However, I did get the new phone when Best Buy was selling it for $1...so no complaints there.

I was excited about getting the new phone. First, for the camera enhancements and also for the added water protection. This phone however does not seem much better than the iPhone 6S that I had previously. It seems about the same processing speed, the storage amount is the same and the camera does not seem to be functioning any better. I was unaware previous of buying it that the dual camera that was advertised on television is only available on the Plus series and also there is no headphone jack, which is frustrating because the tiny adaptor that they give you, I have already lost and I only bought it a short time ago. In my opinion, I do not think that any of the enhancements that they did have done anything to actually improve the phone, especially as much as the price tag went up.

The product itself, the iPhone 7, is excellent but the technical support provided by the Best Buy employee was deplorable and that is why I selected an overall rating of Average. I specifically made this purchase at the store rather than online in order to receive assistance in moving over my apps, pictures, videos, contacts, etc. I made a backup of my old iPhone information in iCloud and expected the salesperson to assist me in restoring this information. However, I was told, after I purchased the phone, that the internet connection in the store was down and that I would have to perform the restore function at home, and at that point it was too late to cancel the purchase because he had already deactivated my old phone. How lame is that? The biggest electronic retailer in the area did not have adequate internet access? When he told me that, I thought he was pulling my leg. I will never buy another phone at this retailer nor do I recommend that anyone else do so. I should have just gone to an Apple Store.

Disappointing that it is so expensive yet only gives you 32Gig and there is no MU-MIMO support. Camera is good.

I have only had the phone for a little over a week, but so far I have not been impressed. I don't like having to hit the numbers or letters twice before they register when I text. this could be a me problem as I am still learning how to use the phone. I also have to hit the apps multiple times before they open up. something is wrong with me or the phone, but I never had these problems with my 6S

I don't love it- it's not that different from the 6 other than the software upgrade that you can do to your 6. The only reason I bought it bc I got it free from Verizon and needed a phone with larger storage. Seem to have a lot more dropped calls and glitches than I did with my 6. I don't hate it but it's not different enough from the 6 for me to love. If I hadn't needed more storage I wouldn't have bought it.

I've always had an IPhone easy to work. It works great takes great photos

I purchased this phone for my son, who really loves his I products and he was not that impressed. He stated that you have to have certain headphones or use blue tooth to connect your headphones, unlike the I phones 6 series that you can use head phones with auxiliary cords.

I broke my iphone 6 screen so i needed a new iphone. This happened to be on sale which convinced me to upgrade rather then get ti fixed. no much different then the iphone 6 or 6s. not really worth the upgrade unless you really need it. Upgrades are minor at best.

My wife and daughters have had iPhones and we were switching carriers. They each had an iPhone 6s. I hate to say it but it's just not worth the upgrade. Slightly better specs but that's about it. If we weren't switching carries I would never have upgraded them to 7s. Mobile phone features have plateaued overall but Apple just isn't an innovator any more. Just slight upgrades to previous models. The new MacBook Pros are another example of this. Slightly better specs and a cutesy function strip. Who knows maybe Apple has something special in mind for next year's iPhone (Three year design cycle now and 10th anniversary of the iPhone). We'll see. The 7 just isn't worth the upgrade if you have a 6s or even a 6.

My wife and daughters have had iPhones and we were switching carriers. They each had an iPhone 6s. I hate to say it but it's just not worth the upgrade. Slightly better specs but that's about it. If we weren't switching carries I would never have upgraded them to 7s. Mobile phone features have plateaued overall but Apple just isn't an innovator any more. Just slight upgrades to previous models. The new MacBook Pros are another example of this. Slightly better specs and a cutesy function strip. Who knows maybe Apple has something special in mind for next year's iPhone (Three year design cycle now and 10th anniversary of the iPhone). We'll see. The 7 just isn't worth the upgrade if you have a 6s or even a 6.

I like this phone and its extra features a lot, but I don't like the new headphone jack and that it is the same as the charging it makes it inconvenient.

In my opinion the IPhone 7 is not all it's cracked up to be. I dislike having to remember to bring my phone jack to the gym. I want my old 6 plus back!!!!! Apple dont try this again

2 years later and I have a better camera and with a new case because camera is slightly bigger. Love iPhone but hoping for an actual upgrade with out having to change maker

I have loved owning an iphone, its the only type of smart phone I have ever had. This time however my most recent purchase of the iphone 7 came with an unexpected issue after just 3 short weeks. The screen failed completely I could here the phone ring I could call upon siri but the screen just stayed black. It took almost 2 full hours to have the phone replaced. It took the technician 3 phone calls and much time on the computer to sort out the problem with replacing my 3 week old iphone. I do still love the phone and am grateful that the tech was patient and kind and able to replace the phone for me.

This is pretty much like all the other iPhones out on the market, If anything not having a headphone jack is the only difference and makes it extremely inconvenient

This was my first iPhone purchase and so far I haven't been disappointed. The battery life has been reliable and the phone has been very easy to use.

I got the phone and immediately did not like the home button that vibrates. Would have bugged me the whole time I had the phone so I took it back.

Went from Android to iPhone so experiencing frustration. Mostly like it just very annoyed I need a special dongle to connect my headphones.

I was pretty excited about getting my new iPhone 7. I read the reviews before I got it and was a little nervous but I thought sure Apple would hit it out of the park. I don't see much of a difference between this phone and my iPhone 5C, except the speaker phone isn't so good on the iPhone 7 and it's frustrating only being able to charge or use headphones at one time. Why did they take the two ports away? I don't even find the camera to be any better than the old one.