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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 179 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers highly value the ease of use, versatile sensors, and relatively easy installation of this home security system. Many appreciate the system's affordability and the customizable features offered through the user-friendly app. While some experienced challenges with WiFi connectivity and battery life, the positive feedback on core functionality outweighs these concerns. The included keypad and its features are also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 69 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arlo Home Security System with keypad and sensors

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Home Security System is definitely a top-tier product. Easy to set up with plenty of great features that other home security systems don't offer. I build kits and systems for customers and they make an excellent upgrade when paired with Arlo Pro security cameras, especially the Arlo Ultra 2's. Here's a few of our bundles we have put together that are paired with Arlo's pro 4 and Ultra 2 security cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Customization, Ease of use, Sensors
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Easy to Set Up and Provides Peace of Mind!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo is a home security system that can be set up easily and provides peace of mind. This system is easy to set up and use and affordable, and is compatible with both iOS and Android devices. I already owned one Arlo system before receiving this Arlo system, and have been using it for a few years. My first Arlo system has three cameras and also uses a phone app to alert me to any motion. This system has worked perfectly. I have those three cameras mounted outside my house and in addition to seeing wildlife, it once helped stop a potential intruder. I will be using this system inside my house. It includes two small eight-in-one sensors that can detect motion, open/close, tilt, smoke, CO2, ambient light, freeze, and water leaks. The sensors can be placed anywhere in your home, including doors, windows, and walls. The system can be customized to fit your needs. For example, you can choose to receive notifications for all sensor events or only for certain events. The sensors are connected to a keypad that can be used to arm/disarm the system, set the alarm, and view notifications. The keypad has three modes: arm home, arm away, and standby. The system also includes a free one-month trial of Arlo's Safe and Secure Pro monitoring service, which can send alerts to the authorities if the system detects an intruder or other problem. Emergency response and smoke/CO2 alarm listening require an Arlo professional monitoring plan after the trial period. If you are looking for a reliable and affordable home security system, Arlo is a great option. It is easy to set up and use, and it provides peace of mind knowing that your home is protected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sensors
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The Security System at Simplicity

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First and foremost. I have Xfinity the Gigabit plan (1200 Mbps) service hooked to Nest Wifi Pro with 3 points mesh system. I primarily want to invest in this Arlo Security System because of the ecosystem since I already have 9 Arlo cameras installed across my house. Secondly, I like the Arlo app; its UI is intuitive and easy to navigate. What I like: Easy setup and installation and the whole process took me about 5 minutes. No drilling or wiring is required. Arlo app guided me through the setup and illustrated it well enough to visually understand. The connection was trouble-free and had no issues with my tri-band mesh router. Once I added the security system, the Arlo app prompted me to upgrade the app. After that, the app was changed and its UI looks different. My system comes with two sensors. It is worth noting that each sensor performs multiple functions such as open/close detection, motion, water leak, tilt detection for doors, light changing, temperature, and smoke. This is convenient and versatile. I used one sensor for my garage door since it will alert me whenever the door is open or closed. I put the other sensor for motion detection near my main door. Also, the sensor can be installed with or without a magnet. In my case, I had the sensor for the garage door mounted without a magnet since it supports a tiltable door option which is awesome. Such setup requires further calibration that is also well-guided through the Arlo app. What I don't like: It does not have a battery and cellular backup as it is sold separately. The system is not integrated with Apple HomeKit which is inconvenient since all the cameras are integrated and can be viewed on the HomeKit app. In addition, the new app UI upgrade forced by the security system is not as friendly as it used to be with the Arlo secure app. I have experienced some issues with 2 cameras and setting the arming mode is not as friendly as with the Arlo secure app. Overall, my experience with the system is good. it functions well and sends me a notification whenever an audio/ motion is detected. The garage door sensor is a breeze, it alerts me when opens and closes. Adding a widget on the app dashboard is great to have all my cameras and sensors at my glance. Of course, professional monitoring is available for $25 a month with emergency response. The app reflects the three alarming modes as they are physically on the hub keypad. that can be customized for how notifications and actions can be triggered. I had to edit each mode to adjust the motion and audio sensitivity in the best way that is not overwhelming and annoying. It is an excellent system if you are looking you have a security system and cameras in one app. So far so good!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sensors
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Love it, but the WiFi setup was painful

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the versatility of the Arlo Security System. It comes with two sensors, but it can support up to five, so you can customize it to fit your needs. I opted for a motion sensor and a water detection sensor for my basement, since I recently had a flooded basement. I love having the peace of mind knowing that I'll be alerted if there's any water in my basement again. And I love that I can easily change my mind and switch the sensors to something else if I need to. The Arlo app is also easy to use. Once the device is connected to WiFi, you're pretty much good to go. I don't anticipate anyone struggling to set up their own home security system with Arlo. It's nice that you don't have to rely on some third-party company to install your system for you. If you know how to stick a sticker on a wall, you'll have no problem with this. But there was one big downside to the Arlo Security System: the WiFi setup process was NOT easy. I couldn't get it connected to WiFi out of the box. I had to contact support, and they originally thought it was my home network. But I knew that wasn't the case, since it was the only device that couldn't connect. I finally convinced them that my network wasn't the problem and they eventually had me factory reset the keypad, and that fixed the problem. Weird that a brand new out of box device needed a factory reset. I don't think this will be a common issue, but it's something to be aware of, especially if you're not tech-savvy. Overall, I'm really happy with the Arlo Security System. It's versatile, easy to use, and can give you piece of mind which I think is priceless. I would definitely recommend it to anyone looking for a DIY home security system. Oh and the best part about this is they don't hound you to subscribe! Yes there's added benefits, but I haven't once been pestered about it which I respect!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great for apartments and smart homes

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this device after a few days. It has extremely easy installation, is easy to use and seems reliable. Unboxing & Setup: In the box you will find the base unit, two sensors, documentation, some stickers and the ac adaptor. Installation couldn’t be easier. First, download the Arlo app which will guide you through the process. Pairing the base station with the app is easy and will provide a few tests to make sure it works properly. The door sensors go on with adhesive and are easy to align. I used mine as door sensors but they can be used as water leak sensors or motion detectors. Hardware: I was very impressed with what features each unit includes. The base unit does everything, it has smoke alarm listening, CO2 alarm listening, motion detection (in the front) and a built in siren. The buttons are panic, first aid, police and fire. Buttons feel well built and are responsive. The unit will light up when it detects you are walking toward it. The only downside I see is it only uses 2.4Ghz Wifi which is good for range but might be bad for interference. Security options include home (disarmed), arm (all sensors active), and arm home (open/close sensors only, good for night while sleeping so no one sets off the motion detector). The door sensors are also jack of all trades. They do most of what the base unit does but also adds tilt detection (garages), open/close and temperature detection. The sensors use CR2477 batteries. Software: The Arlo app is easy to use. Compared to most home security systems, I actually prefer the Arlo interface since it allows you to arm/disarm the unit on the go with no PIN needed. I use this to disarm the alarm when I am getting out of the car so I don’t need to go to the panel. The app also has the ability to activate the siren and call emergency support. The unit came with a trial for “Professional Monitoring” which will allow Arlo to notify emergency services if the alarm goes off for any reason. There is further integration if you have other Arlo devices such as viewing cameras to ensure there is no false alarm. Daily use: The device is easy to use and as discussed, it allows me to easily set and disarm the device. You can also set automations via schedules. I trained my kid on how to use the alarm and emergency buttons so that is another tool to allow him to quickly take action in the event of an emergency. I have had zero false alarms so far with a large cat roaming the house. I intend to buy the battery / cellular backup unit as well as a few additional sensors for the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Advanced Security Simplified

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my home security setup with the Arlo Home Security System, complete with the Wired Keypad Sensor Hub and two 8-in-1 Sensors in white. As someone who values the safety of my home, I was looking for an upgradeable and user-friendly security solution, and Arlo exceeded my expectations. Setting up the Arlo Home Security System was a breeze. The detailed instructions provided in the Arlo Secure app, made the installation process very straightforward, and within minutes, I had the keypad and the sensors ready to go. The Arlo 8-in-1 sensors are the true stars of this system. The versatility is unmatched, they function as motion detectors, contact sensors, temperature sensors, humidity sensors, light sensors, and more. This multifaceted approach allows me to monitor not just security breaches but also environmental factors within my home, providing a comprehensive view of my living space. I decided to make one of the little sensors a water detector because I have been having some water leaks in my furnace room, along with the other big sensors as a motion detector and then used the Second one to monitor my front door. The Arlo app serves as the control center for the entire system, and it is very user-friendly. From arming and disarming the system to receiving real-time alerts, the app simplifies every aspect of home security. The ability to customize alerts and notifications gives me complete control over my security preferences, and also setting up routines, ensuring that I'm always in the know, no matter where I am. I've been thoroughly impressed by the reliability and performance of the Arlo Home Security System. The sensors are incredibly responsive, detecting even the slightest movements and changes in my home. The system has proven its worth by providing accurate alerts without false alarms, giving me peace of mind whether I'm at home or away, I plan on adding additional sensors to detect leaks in other rooms and to monitor motion detection. Overall I feel that the Arlo Home Security System with Wired Keypad Sensor Hub and (2) 8-in-1 Sensors in white is a great choice for anyone seeking a reliable, and user-friendly home security solution. Its easy installation, exceptional functionality, and seamless integration capabilities make it a standout entry product for those that want to keep their house secure and choose to upgrade in how they want to. With Arlo, I highly recommend this for those who truly want to monitor all aspects of their homes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Swiss army knife of Home security world

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very versatile yet sleek Home Protection offered by Arlo. I already have 4 cameras and a door-bell by them so i'm really pleased to see this addition. It really adds to my peace of mind when comes to my home protection. Setup is very simple Arlo has a very intuitive app and with a lot of illustrations. Specially if you already have or used Arlo in the past this should be a walk in the park to have this system set-up and running. The device it's self is sleek and like i said in the description it's like a do it all sensor that i bet a lot of people will be loving to have it really serves well in a lot of situation when comes to protect your home. Basically besides a God forbid home invasion this will help you protecting your home from a potential water damage, fire or freezing pipes due tue a faulty furnace or so. The 8 functions of this tinny sensors they are very welcomed and i'm planning on adding more besides the 2 pack they currently have. What i'm not planing on extending is the monitoring security hence the reason i gave 4stars. It's a great system i love my arlo devices and this makes no exception. But i'm not the adept of subscription business model that's been taking over in the last decade specially when you have to pay for the devices. I think if you have to charge me monthly for my security then at least you can provide the equipment as this becomes old and needs to be replaced every couple of years to stay relevant. That being said .... if you currently own Arlo (like i do) this is a great addition ... even without the 24/7 monitoring they offer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great product. Sub needed for emergency services.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give this product a 9/10. Very easy to install. The price is a little expensive!! Overall a great product. Unfortunately, you need the monthly subscription (sub) to be able to use emergency services. Here is my honest review (video), which also shows me unboxing and installing this product: https://www.youtube.com/playlist?list=PLC-2TL4_emZK7wLEwq0UySHZ3bexMwuBI I am not sponsored. I paid my own money for this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sensors

    Rated 5 out of 5 stars

    Simple yet powerful.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with the security system. It's simple yet powerful. I'm in awe with the sensors. I had no clue that they can perform 8 functions and all at the same time, which could also be managed and activated/deactivated from the app itself. This is the best.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    User friendly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m satisfied to get this system. It’s easy to install and user friendly. I can get more sensors if I need them and add them to the alarm. The alarm is noisy as I like.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sensors

    Rated 4 out of 5 stars

    Great Security System keypad design is a weakness

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and get operational with several sensors. The ability to have one sensor for multiple functions makes this system unique and value added. The keypad should be redesigned for vertical mounting. It needs to lay flat on surface because of an embedded sensor on the side.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sensors

    Rated 5 out of 5 stars

    Arlo home security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great arlo home security system its easy to install and the sensors work great at detecting

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as expected. Arlo app is friendly easy to use and pairing new devices. No issue. Love it. Peace of mind for a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great system.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation, clear instructions, and automated functions worked as expected during install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Arlo Security

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, and very easy set up. The multi function sensors are great to use in multiple areas . The only downside is setting them up since you do have to dig into the app to set them up to do different functions. Also you have to buy a hire monthly package to access all the safety features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great at what it does; some limitations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had this for a week but it does what it says. I do wish the connection with Google Home was more useful but it does allow me to arm my device with my Google devices when I leave. The ability to disarm would be helpful too but I’m understanding of some of the limitations. It helps us feel safe and secure while home and away.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sensors

    Rated 5 out of 5 stars

    Good system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system was easy to set up at the sensors have many useful application

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Alternative to Expensive Security

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So simple to set up and very easy to use. App is user friendly as well ! Worth the buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Secure and Easy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good security. I installed this and the sensors in minutes. It was easy to add to my Arlo cameras and use in the APP. The instructions for use are so easy it became one of our simplest routines.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy with my little maid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had NO problems using this. I have nothing negative to say. Would recommend to my friends. I’d love to upgrade to the next one of from what I have and I’m in the process of looking.

    I would recommend this to a friend