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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 9207 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers value the SURFboard 8 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and competitive price. Many appreciate the straightforward setup and compatibility with various internet providers, along with its compact size. While some find the brightness of the lights to be excessive, the overall positive feedback highlights the modem's effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 9,207 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Dumping Cable Modem? Do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We push the limit on the cable modem speed. This modem has gone beyond our needs. Comcast finally recognized the modem after an hour of classic ineptitude. Now everything is working right from streaming shows to a decent wifi router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for upcaded TWC cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for upgraded TWC cable. You may need to upgrade mode to accommodate the speed increase for cable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It never fails

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sets up easy and quietly does its job. I have never had any issues with it I had to upgrade to be able to handle Comcast's full range of services full range of services and I have not been disappointed .

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know how to review a passive device that I really don't have any control over. I have had this for about a month or so now, and I know that I needed it to get faster speeds from my cable company, which I am now enjoying. I now find that not all websites can keep up to the speed I have! This unit was recommended by a friend, and I have no regrets...we're still friends. :D

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price! My old one was dying and this just made my life a lot easier!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Best Cable Modem out there!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this baby at bestbuy, with them price matching Newegg price online for 80.99 thought i would try it and boy am i glad i did. easy setup with time warner and it is a DO SIS 3.0 which is 8 times faster than the 2.0. easy display read and without doubt the best modem i have ever owned. get one you won't regret it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been renting our modem monthly for 10 years and just now invested in owning our own! So easy to set up (even with our cable internet provider). No problems with connection. Speed is, unfortunately, determined by our provider, but works just the same as the rented modem! So, really wish we would have done this sooner!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Needed a motem for cable company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a motem for Time Warmer. I was given a list by them, and thought it would be quite a process to sort through. The sales girl showed me the one she uses, and I bought it. It was cheaper than the cable company said I should expect. It has been working good, and I have had no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for a great price. It's way better then paying Spectrum for one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't beat Motorola Surfboard cable modems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a fan of Motorola Surfboard modems since early 2000s -- this is my fifth one, and I'm still a huge fan -- (off subject, the only model I do not recommend is the Surfboard Gateway device -- tried one out, and it was glitchy as heck -- reboots out of the blue, intermittent packet loss, randomly deleted DHCP reservations -- Motorola Surfboards are awesome for cable Internet connectivity, but lacking as far as routing ability -- but that's for another review) -- Anyway, great throughput -- I use it with my Cox Premiere subscription, which allows 50/25 -- takes full advantage of the throughput, along with the occasional download bursts of around 75-80 mbps -- and with DOCSIS 3.0, I have room to upgrade to the next highest Cox tier -- Also, it boots up pretty quickly, and the indicator lights on the front are super easy to read -- Overall, thumbs up!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy hookup, good size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem installed with no problems, and found the internet fine, but Comcast required the MAC address to be added to our account to gain internet access. Unit is a nice size and is less prone to tipping over than our last Surfboard modem. It has lost the internet a couple of times, however, I am unable to determine if it is a modem issue or a Comcast issue . That is all that keeps the score from being a 5 star.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Modum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One inexpensive step to a gigantic leap to saving $$$ on cutting Comcast cord. Good piece of equipment!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a modem that we use for Comcast. It works, simple as that. The one shortcoming we experienced (and this is no fault of the device) is that Comcast won't allow us to use a static IP with the modem, it has to be a Comcast provided modem, other than that it worked as expected and was easy to setup and install.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and connect to my router. Increased my speed from 15/1 to 30/12!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helped solve our Comcast internet problems. We have not experienced any issues after installing this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better than leasing one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably priced and works great. Much better option than leasing one. Pays for itself in a few months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my previous Motorola modem, which also worked great, but we had outgrown it's capability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    works fine, easy to install, better than renting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad that BB carried it. With Time warner tech support it was easy to install and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great value for money, fast and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this along with an apple TV box and Airport Xtreme router. The entire package was a bit more than I expected to pay, but it's worth the money. The set up of all items was fairly simple and I enjoy it everyday. No more cable TV bills for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not fair to rate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mediacom botched the service installation. I ended up taking this product back when switching to U-verse

    I would recommend this to a friend
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