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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,914 reviews
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Looks great! No complaints. I ordered online and picked up in store the same day. Great customer service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well for our home use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for our needs. Easy set up. small and stylish. Priced well for what we needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had any issues with this item. Was easy to hook up and works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was a good price and was very easy to install. Why would you pay the cable company $9 a month when you can own your own. It will pay itself in 9 months.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not the latest and greatest but works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have the money go for the more advanced model that has 8 streams instead of four. It will last longer as tech changes. It's solid prouduxt though

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Nice modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little modem for a great price! Very fast internet and doesn't go down. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    easy to use and good speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and good speed. I took the recommendation of a knowledgeable sales associate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved me a LOT of money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially, I was going to return it because it wasn't what I was supposed to get. But, I love this modem. I don't have to pay a company to "rent" their modem!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little unit - works just fine with Comcast (although you have to call Comcast to have them "see" the modem so they can get you connected). Good product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had the modem for a few months because the ip wanted us to use theirs so other could use it as a hot spot. Then they charged a rental fee for it. We have not had to reboot it once like the old.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works exactly as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As stated, product was easy to install and has worked flawlessly since installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Comcast subscribers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no problem with the Internet and Cable connection throughout my apartment. However, with regards to my services by provider are another story...

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Perfect modem for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was really easy to install even for a beginner like me. Suits my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy and affordable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great and was an easy setup with great performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement for Comcast leased modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace my Comcast modem because I was spending an extra $7/month and didn't have to. With this, I will recoup my investment in 7 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a basic modem, this is perfect! I have only had two of these in the last several years, and my upgrade was only due to incompatibility with my new ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    So much faster than what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the speed compared to what I had before. Easy to review before I purchased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Motorola modem was very simple to set up. I noticed an immediate improvement in my internet performance. I am very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    great modem for everyone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An improvement in size and design over previous versions. Still the same great speed and options. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, Simple, & fast Modem. Works great with Cox high speed internet. Better than the Modem that they offer you

    I would recommend this to a friend