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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 2,914 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem - Easy Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality and speed. I replaced my older Motorola Surfboard modem of 15 years, it never missed a beat. The modem is one of the best rated for home use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome product!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast modem works well when other devices are being used at the same time..!!! This product is must buy!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    bought it, installed it easily, and it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not sure what to buy and the Best Buy representative was most helpful in arriving at a decision. It installed without problem and has given no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product handles our internet smoothly. We have 107 Mbs coming in and it does exactly what its suppose to do.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    am glad i bought this modem, it improves my internet speed compared to my 7 years old router it replaced, and best price match is a bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to upgrade my 9 year old surfboard. This runs pretty smoothly and I'm happy about the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Why rent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice modem, does what it says it does. Why would you ever want to rent a modem from a cable company. Save yourself 8 dollars a month and buy this modem!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Modem -- Easy Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent alternative to paying Xfinity every month for rental fees !!! Easy to set up, just plug it in and call to activate. Would recommend for anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the cheapest internet package and it works great! I get service throughout the house. I also price matched with Amazon so I saved a few dollars.

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 1 out of 5 stars

    Had to return but was not allowed to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son purchased the modem for his new apartment, and it turns out that the modem did not have WiFi. Since my son is living in a different city, it took a couple of weeks for me to get the modem back in order to return it. I went to the store 29 days after I had purchased the modem; it was in the box, with the original receipt, and had not been used and yet I was told that the return policy was 15 days. We owned it for 15 days before we even had the cable guy out to hook it up! Completely disappointed with Best Buy and their return policy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was recommended by the salesperson as the best one for my lifestyle. It was easy to install and works great. The only problem is there isn't an additional spot for my land line to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Saved me money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product to eliminate the fee charged by my local cable company. Saved me the $10 a month fee they charged for renting a modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product, will reccomend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got as small "labeling" issue during installation: once ISP asked me for the serial number. I took it from the device lable but it appears to be a wrong one. The Customer Serial number ISP was looking for is posted on the package only. Good that I did not throw it away as I use to do to all packages and instructions :) I have this modem for a month - no issues. I'm using it with TechSavvy ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent replacement modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was purchased to replace one at home that I had for over 10 years. It is an excellent choice for casual and a little school work at home...

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like motorora cable modem I had a same company one before no problem during 7yrs untill thunder lighting lol Thats wy i choose same comany one

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem replaced a D-link modem that was no longer supported by Comcast. The speed of this modem is wonderful! I never have lag or buffering!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great on the Xfinity Network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to set up a network for someone who never has been broadband and it was super easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast to set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to by a new for Comcast. My son looked it up on line which would be the best. Best Buy is the greatest place to buy the things I need for the house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use time warner as my internet provider. They charge $6 per month for modem so I bought this device. Works perfectly on 50 Mbps. Surely recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Never had a problem so I bought another for my sis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one 18 months ago and it's been great in my home. My sister just switched to comcast so I picked one up for her. Again, easy to set up and use!

    I would recommend this to a friend
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