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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1266 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are satisfied with the Surfboard eXtreme's ease of use, performance, and signal strength, frequently praising its setup and Wi-Fi capabilities. Many appreciate the strong signal and wide range, although some find the device expensive and large. A few users experienced compatibility issues with their internet service providers. Overall, positive feedback on performance and ease of use outweighs concerns about price and size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,266 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very good modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my purchase. I have had it for a few weeks now and it is working perfectly. Downloads seem fast and the setup was easy. I will definitely purchase another modem/router of this brand.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great all-in-one modem and router. I have had great service with no interruptions or weak signals. My house is about 2,600 SF and I have a strong signal throughout. I recommend it highly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    cut the cord

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spectacular modem with good WiFi range. Replaced the carrier modem and speed increased by 35%. Easy setup and lots of Features. Like being able to throttle the guest channel and assign priorities.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great for best internet reception

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved to a new house and our cable installer recommended this unit. Best Buy was the only store that had it in stock. It also saved money by not renting a router from the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Top notch internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I live in Northern California and I have charter spectrum as my Internet cable provider. They want to force you to use one of their less than stellar modems, but I refuse. this modem by Motorola has latest and greatest technology and is super simple to set up and has lots of great features. A simple phone call to my ISP and the provision the modem and boom I am online. I like the fact that I can set up separate Internet connections for guests for my family I can also choose the speeds on the channels that I use for each.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great modem for broadband

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item and found it to be extremely easy to set up. Once it was set up it was performing excellent. Not only that I was able to save money with my isp in modem rental fees.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem/Router/Wi-Fi device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this device and had it up and running in a manner of minutes. The dual band of 2.4 GHz & 5.0 GHz allows the newer devices in my home to use the 5.0 GHz and the older models to still function by utilizing the 2.4 GHz. The admin port for setup is very user friendly. I originally purchased it to take advantage of my higher bandwidth I received in an ISP upgrade, but soon fell in love with it as a Wi-Fi device and turned off my Apple Time Capsule to use it as my sole Wi-Fi device in the home.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 4-channel capability is reliable and FAST. Wireless range covers all 3 floors of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range, Speed

    Rated 4 out of 5 stars

    Best Cable Modem and WIFI AC all in one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - Relatively good coverage with WIFI AC speed in the house - Reduces cable clutters with cable modem and separate wifi router by combining into an all in one. - This is the only Cable Modem with WIFI AC on the market and it is definitely worth the upgrade from the previous motorola with WIFI N modem (Netgear is not out yet) - Very easy to setup and works great with Comcast Xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome speed for a fair price. Wifi works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For an all in one device this Motorola surfboard does a fantastic job. Wi-Fi reaches a great distance and the speed is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast and sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this now for just over a month and the modem works flawlessly. I can pick up the signal from all corners of my house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Speeds up my network tremendously

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I bought this router, I was using a Linksys WGC200 cable gateway/router. I thought it was doing fine...until I decided to part ways with cable television and move my viewing to the Internet. I was constantly running into buffering issues. But with my Motorola Surfboard Extreme, I have no buffering issues, my download rates have almost tripled, and my gaming ping rates are through the roof. I would recommend this router to anyone who is a dedicated Internet gamer or streaming content viewer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Quite Powerful all the way around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So my internet speed was about to be boosted by TWC so I decided to try out a new modem that would be able to handle the 200mbps download speeds. Out of all the Modem/Router combos I had looked at, this Motorola one had the best speed for the price range I was looking at. This modem/router combo has been a powerhouse since I got it. It handles all of my devices at the same time, (2 Xboxes, 3 cell phones, a tablet, a computer and a Chromecast) with no lag or hangups. I like the all white styling that Moto has gone with also. However, the overall size is a little bigger than what I would like it to be. I understand it has to hold in quite a bit of tech and also be able to run at a decent temperature but that is my only complaint. So overall, I do believe this is well worth the price as long as you have speeds that need it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an avid gamer and recently moved into an apartment while I prepare to build my home. Rather than rent a slower outdated modem from the cable company for a premium price I researched cable modems and compared to what the cable company said they would provide. I am well satisfied with this cable modem as I have 3 daughters utilizing the wifi on it as well. It handles the load and security policies I set in place. The security setup could be made simpler and more user friendly for none router Savie consumers, and include group polices rather than each user. But it works exceptionally well for me.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    super fast speed router!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super fast!! great wireless connection it have Dual-band concurrent 2.4GHz and 5GHz. one band for my appliance and the other band for my computers perfect!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the price. Easy to set up. Extended range throughout my house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    I like it alot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up even tho the cable company had to come set it up because my cable wires we're disconnected. Runs perfectly and no hiccups so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    EASY set up even for novices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned this Motorola Surfboard for a month before I was brave enough to install it. I was particularly fearful of untethering my old router and modem since it would mean I had no options for "looking up stuff" on how to fix any problems. But, I gritted my teeth, got Comcast on the phone to get my service upgraded and opened the box. It was VERY EASY! When I told the Comcast guy which device I purchased, he yelped with glee. He said that this is a high end device that should last for 5-10 years and that I was his first customer to call in with one. I was able to upgrade to BLAST level and the speeds I achieve in my 3 bedroom, 2 story house are FAST! I had to call Motorola (number printed on a postcard in the box in about 200 pt. type) to get it setup with a new wi-fi name and password but he was really patient with me. I opted for the $30 "talk-through" setup and I'm glad I did. I do not understand a thing about the technical jargon, but there is a FREE setup program on the Motorola website that is quite user friendly for those who are more savvy. I highly recommend this unit for families with lots of wi-fi devices. IPads, phones, NetFlix, computers, etc. work like dream now. Glad I made the switch.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Range

    Rated 4 out of 5 stars

    Good coverage for the whole house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router provides coverage for the whole house. I have 5 devices hooked to this router and it provides top notch service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Cable Modem / Router !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving t5he new cable modem/router. It has great area coverage and is very fast. Setting it up is pretty easy for newbies and experts alike and there are many advanced options as well if you like to tweak your gadgets. It is pricey but I still recommend it. If you can get it on sale do not hesitate.

    I would recommend this to a friend
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