Customer Ratings & Reviews
- Model:
- AUG-SL05-M01-S01
- SKU:
- 6360649
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the ease of use, installation, app access, auto-lock feature, size, and design of the Smart Lock. They also appreciate the added security features. However, customers are negative about the battery life, connectivity issues, and compatibility problems, particularly with HomeKit integration. Some users experienced difficulties with the lock's connection to smart home systems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Mediocre with garbage HomeKit connection
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the previous gen August lock and wanted to upgrade. I love the size and the fact it doesn't need a separate wifi bridge, but boy does this thing HATE Apple's HomeKit. HomeKit will always read if it's locked or unlocked but it won't actually lock or unlock it, and definitely won't using Siri. My HomePod hub is about 15 feet away and every time I've tried to unlock it via the Home app or Siri, it says it's not connected. I've tried resetting it and reconnecting it a dozen times and August customer support is terrible. If you aren't using HomeKit, then the lock is great. It reads my phone when I get home to auto unlock and auto locks without fail. Just don't expect anything from HomeKit.
No, I would not recommend this to a friend Nice addition to a smart home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had a little problem at first getting it working with HomeKit, but after I followed the instructions to reset it, setup was a breeze. Love the convenience it provides to the kids
I would recommend this to a friend- Cons mentioned:Connectivity
may not work with mesh routers/deadbolt type
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed but this lock won't consistently appear in my home system as connected in. I have done troubleshooting on it, seems that it is because I cannot set my MESH router to consistently serve it a certain frequency. I have the orbi mesh router system. That is what I found out only after I went to extra expense to change my lock to make this compatible. Also this lock only works with single cylinder locks-I had a double cylinder lock (key on both sides). Do your research before you buy this lock to make sure it will work with your current deadbolt and wifi system.
No, I would not recommend this to a friend Wrong lock for door.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it due to it not working on my apartment door it due to the door lock that was installed on my apartment door not the correct type of lock for my apartment door.
I would recommend this to a friendDo not buy if you want HomeKit integration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This lock advertises the two simple things I need: -Fits over existing deadbolt lock -Homekit support However, this does not work with HomeKit at all. I've tried following the instructions on both an iPhone, and iPad. The iPhone fails to add the lock to HomeKit with error "object not found" and the iPad fails with a different error. I've tried to add the lock to HomeKit via the Home app, which does add the lock to the Home app. But, once in the home app, you will always see "requires setup" or "no response". The Home app will tell you when it's been manually locked or unlocked, but will never actually control the lock. If you plan on buying this, you'll need to use their dedicated app. Ignore any claims that this works with any existing smart home solution.
No, I would not recommend this to a friendBrand response from August Customer Care
Posted .Hello,
Thank you for taking the time to provide us with your feedback. We're very sorry to hear about the issues you've experienced with our HomeKit integration. The August Wi-Fi Smart Lock is HomeKit enabled and works in the Home app when in Bluetooth range. If you are not within Bluetooth range of your lock (about 20ft or less) then you will need an Apple bridge within Bluetooth range of the lock in order to access the lock via HomeKit remotely.
If your lock continues to fail please kindly reach out to our support team so we can ensure that this works for you as intended. Please let us know if you have questions or concerns.
Thanks,
August Home
Lock working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good one to buy to give access to Friends and family
No, I would not recommend this to a friend