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bObsweep - bObi Pet Robot Vacuum - Silver-Front_Standard

bObsweep - bObi Pet Robot Vacuum - Silver

Model: NW604001SVSKU: 4758702

Customer rating

Rating 4.2 out of 5 stars with 423 reviews

84%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Make Bobi part of your family

    Posted
    4KittyMom
    • My Best Buy® MemberMember

    I did lots of research prior to purchasing my bObsweep - bObi Pet Robot Vacuum. Ultimately, I made my decision to purchase her for Christmas 2017 based mostly upon a combination of price and Customer Service. While many of these robotic vacuums have similar issues, this one seemed to have the best reviews for Customer Service plus a little longer lasting battery. My hopes were almost immediately met right after her arrival when I received a confirmation to my warranty submission with a welcome from Customer Service to me know how to contact them and with an offer of a choice of a free ship coupon for a future visit to the bObsweep hospital or some additional free accessories. I took the accessories in hopes of maintained futue health and have so far been pleased with my choice. I'm not sure if this was a deal that was going on only at the time of my purchase, but it was extremely nice to know that my warranty submission was received and that I was an appreciated customer. I also chose the bObi Pet version because we have 4 kitties that keep the fur flying in our home. We have hardwood, vinyl and some deep pile carpet downstairs with a fairly open floor plan. With an open plan, it does make it a bit more challenging to limit the space to be cleaned, but she did come with a block that works as a virtual wall that streaming an infrared light across the room to keep her from moving past that point. Additionally, I typically move a chair into a doorway or use her box to protect her from gaining access to a crevice where I prefer her not to go. I see that others have been a bit troubled at her ability to knock over items, but I have learned that I just need to prepare her space a bit (not more than 5 min) to keep her from getting into trouble. The only time I find she has real issues is if I forget to tuck the fringe under the rug or if she is trying to get under my couch that isn't quite tall enough for her. While my floors seem clean to my eyes, I am always amazed that even if I send her out daily working in the same space, she still seems to be able to come back with a full bin of hair and fine dust. Additionally, due to experience some other robotic vacuums, I find myself surprised that she nearly always picks up all visible particles within her path. Unlike my large vacuum, bObi doesn't really scare my cats. In fact some are even intrigued with her and like to chase her side brush or lounge while watching her work. That said, I don't really ever foresee a future where you would ever catch one of mine trying to ride her. I've also had no issues with her ability to cross the floors from moving from wood floors to area rugs to thick pile carpet and they to vinyl. She makes the transitions rather effortlessly and continues to pick up whatever is in her path. However, I do have to pick up cat toys and move water and food bowls because if there is trouble in her path, she is usually good to find it. Small cat toys have been found in her rollers at times, but with no long term damage. I did have one small issue with a broken part off of her main dustpan within the first 6 weeks of usage. It was probably a little poorly designed because the piece broke off at the actual dustpan and not on the "replaceable" accessory. However, Gabe at Customer Service was only too happy to take my call and replace my part free of charge (under warranty) and even sent it out with one time complimentary free shipping. I am hard pressed to think of a time when I have been more impressed with the Customer Service of any given company. All in all, I continue to be thrilled with bObi and her performance. Sure, she sometimes is a little slow in finding her way back to the docking station when she is low on power. But, does she vacuum, picking up lots of cat hair and fine dust, and last about as long as I would (1.5 hours) before needing a break --- DEFINITELY. Would I buy her again -- an outstanding YES. You may think right now that you want a robotic vacuum, but once you have bObi you will grow to believe you NEED a bObi!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Produce

    Posted
    Pags

    I'd like to give this thing 0 stars, but the vacuum does seem to pick up what it reaches. Also, I don't think that I am allowed to post a review and warn mankind of the fallacy that is Bobi without giving at least one star. And now, the long list of negatives... I've had my Bobi Pet for about a year now and have tried endlessly to make a success of this thing. but the many elements of my dissatisfaction seem to have no recourse: 1) it only makes it back to the charging station ~10% of the time. Not only do I usually end end up manually connecting it back to the station but when I place Bobi directly in front of the charging station and press "juice" it will move away from the charging station EVERY TIME! I've attempted resyncs so many times that I can't begin to count them and there's never any success. In fact, once the 'juice' cycle begins it seems that going back to the charging station is the last thing that it ever wants to do; it simply meanders around the house like a lost fool. 2) It knows enough to not crush the ends of our vertical blinds, yet it'll attempt to move our piano endlessly; sometimes it comes to its virtual senses and moves away, but many times I have to physically move it away so it can proceed. 3) It has the strength to move our coffee table and uses that strength every time. You would think that it would bump it once or twice and realize that it's not a lying pet and proceed, but instead it moves the table, knocking over anything that is on the table. We had a small crystal piece on the table that was knocked over and broken thanks to Bobi. 4) I have a large bird cage and this Bobi beast has the strength to move it. Of course, like the table and piano it bumps into the cage, then bumps it again, then realizes it can move it, does so, and scares the birds. So here's my chance to use the virtual wall. Well, that wall is junk. It does appear to work at first but the problem is that Bobi doesn't remember where it had previously vacuumed and goes back to the spot again and again. Eventually, the wall powers itself off and on one of those trips, you guessed it, the cage is moved. Essentially, if I don't want my cage moved I have to sit and watch for Bobi to attack the cage. Not convenient at all if I have to endlessly monitor its movements. There are also times when I turn on the wall and place it in front of the cage and literally 2 minutes later Bobi will come to that place and cross right over the line while the wall still appears to be on! 5) Continuing on the hapless wandering, I have other robotic cleaners and they all seem to have no issue charting where they've been and not going back to those spots, ensuring that the whole floor is cleaned. Not Bobi. That moron will go back to the same spot 5/10/20/endless times while ignoring other spots completely. Every time I run the vacuum I look for places on the floor with visible dirt or add my own to see if it gets them, and she NEVER gets all of the spots. Never. Not once. 6) Bobi CONSTANTLY gets stuck under the dining room table. We even move the chairs out in order to make room but for some reason that stupid vacuum gets stuck very frequently and beeps in distress, making one of us physically move it to a clear area. At that point, as stated in point #5 she will very likely go back under the table and get stuck again. I could probably go on and on but I think I've made the point clear; my assumption is that ANY OTHER ROBOT VACUUM would be better than this piece of junk. If you want one for free, just wait outside my house...I'll be throwing mine out the window very soon. BTW, as I typed this Bobi was riding around the floor on 'juice' and yet again, stopped in the middle of the floor in lost despair. My wife had to pick it up and connect it to the charging station manually....again. If I had a dime for each time this has happened I could have bought a high-line iRobot.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    You get what you pay for

    Posted
    MinnesotaGirl
    • My Best Buy® Elite Plus MemberElite Plus Member

    We chose to get bObi mainly for the price point. It carries many features that we liked and was affordable. If you want to try out a robot vacuum, this is a good place to start. Pros: bObi is pretty! Its shiny and looks really sleek in either color. The dust bin is one of the largest on the market which means it collects more before you have to empty it. We have 2 dogs and 2 kids and I've never had to empty it before its cycle was complete. I do empty it before each use. All of the parts are easy to clean (filter, bin, brushes). While it is a little taller than other models, it still is able to get under most things, beds, cabinet edges, etc. The remote has a few different settings for scheduled cleaning but otherwise is mostly useless. We have a variety of flooring types and heights in our house and it navigates well over any of them. Just make sure to pick up rugs! As far as cleaning, it does a decent job sucking up hair and dust and any small things like food crumbs. I primarily use it on the tile in my kitchen and I rarely need to sweep. Cons: My biggest issue with bObi is that it keeps malfunctioning! We got our first one in Dec and by Feb we were sending it in for repair. That one lasted till April. Then we got a completely new one. It lasted til August before repair. I've had it back for a month or so now but I've come to accept it will probably die again soon. We sometimes have issues that others have mentioned with it not finding its charger but its fairly rare in my experience. BObi doesn't map the rooms, which we knew when we got it. Mistake! When we buy a better one, that is a must feature. Like I said above, the cleaning is ok. Tile is good, carpet it gets some of it. I still regular vacuum once a week or so with bObi going every day. Hair gets wrapped around the brush ends pretty frequently requiring a full take apart and clean out every couple weeks. I will say that the customer service is very good. Each time I've had to send it in, its been at no cost to me and they are pretty good about keeping you in the loop on progress. They package it up and send you a cute little note with it. Overall, its pretty basic. If you can't afford a really nice one, it'll do the trick. Just be aware there may be issues. There's no way I've gotten two lemons in a row. If I could go back, we would have saved up a little more and went for a nicer robot with mapping.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product, GREAT customer service!

    Posted
    Sharayah
    • My Best Buy® MemberMember

    We have had our bObi for about a year. The vacuum is good as a whole, but there are some downfalls. PROS ABOUT PRODUCT: bObi does a phenomenal job cleaning my floors and really makes my house much cleaner than I was able to do without it. We have an extremely hairy dog that sheds a ton and the vacuum always picks up all his dirt and fur. CONS ABOUT PRODUCT: The most frequent issue we have with bObi is that the vacuum rarely, if ever, finds its way back to the docking station after a cleaning. We run it while we sleep and typically find it dead in a corner somewhere in the room it vacuums. In addition to this, we've had to send the vacuum in for check-ups 2-3 times over the last year. The causes for these check-ups have ranged from programming issues to a broken wheel. However, the process to deal with these repairs has been extremely easy and we always get our vacuum back better than it was when we sent it in. CUSTOMER SERVICE REVIEW: In connection to the previous point about having to issues arise with our bObi, we have been extremely pleased by our interaction with customer service. Whenever we have something wrong with the vacuum, we send an email to the same customer service representative we've been corresponding with since the first issue. He is always very quick to reply and give us ways to troubleshoot the problem. If those suggestions do not work, he is always very helpful in ensuring the vacuum gets into the shop to get fixed up. This process usually takes a few weeks but besides missing our vacuum, there is no cost or inconvenience to us. OVERALL: We had a different brand of robot vacuum prior to this one, and we can honestly say we much prefer bObi. The customer service is quite possibly the best we've ever interacted with, and the vacuum truly does a wonderful job at its sole purpose of cleaning. We would absolutely buy the product again and always recommend it to friends in the market for robot vacuums.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I can do my work while Bobbi is vacuuming!

    Posted
    ArtistBusinessWoman
    • My Best Buy® Elite MemberElite Member

    I work from home and now I can do my work while Bobbi is vacuuming (it is also very quiet). What I really like about it the most is that I do not need to move furniture around to vacuum under and behind sofas, beds and larger furniture. Before Bobbi I used to vacuum these hard to get areas sporadically and when I'd do it, there would be a lot of dust gathered. Now I get a thorough clean job done more frequent. When I first used it I watched it moving around and saw where it might get stuck (loose cables, clutter). I then made some adjustments (got rid of clutter, organized and tightened cables), which also helped me make the place neater. I have two cats and it takes care of the fur that used to quickly gather on the floor. The only disappointment I have had is that none of my cats have tried to ride it so I could get a funny video! They totally ignore it when their paths cross. I tried the mop attachment once. It is very small and the pad does not keep moist for long. It is much quicker to just manually mop the floor after it is done vacuuming. Because it does a pretty good job removing fur and dust it makes mopping a very quick and easy task. Bobbi's customer support is impressive. They respond quickly and fully stand behind their product. Maintenance (emptying the dustbin and cleaning the parts) is very simple.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Long time user - great product and service team

    Posted
    Jonnaleanne
    • My Best Buy® MemberMember

    The short review: - you aren't just investing in a great company - you're also investing in great customer service, and like many of these reviews, products do have issues, but the customer care team is the best and the product functions are amazing. Highlights: - block to set out to make sure BObi doesn't go into a place you don't want it to. - extra parts and cleaning tools so you can customize - sleek digital buttons My only disappointment with the product is the battery life but I have friends with competitors products and they have the same issue! So I chose to invest in a better product for the sleek look (I have the Scarlet red too), the great price, and the customer service team! User history and details: I have been a Bobsweep fan and owner for 4 years! & got my first BobSweep for Christmas and he was the life of the party. We had the pet version The mopping features and the UV light were my favorite part and I really felt that it would clean effectively and quickly. I just upgraded to the Bobi Pet and I am in love. I love the clean digital buttons, and the block is great because it prevents BObi from entering into a room If I need to keep the door open. Honestly it's been the best technology investment and cleaning invest for our life mixed with no time to really sweep regularly and a dog that leaves a mess! The timer is perfect and I highly recommend. The second product even came with back up parts and screwdriver so you can take care of BObi! This is awesome! I also have to mention that in mg ownership with Bobsweep I have reached out to customer service two times and each time; they have quicky helped me resolve my problem and make sure I do so in the lost economical way possible. This is rare to find in a company and I normally don't leave these extensive reviews, but really, this product is one I'm obsessed with. You won't be disappointed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great little robot vacuum.

    Posted
    Ryououki
    • My Best Buy® MemberMember

    Our Bobi vacuum is wonderful at cleaning up all the hair left behind by our cat and dog. It runs on a nightly basis and cleans our tile floors wonderfully. When we first received the package, we were a little intimidated by all the stuff in the box. But thankfully after going through the manual, we found that a good amount of the items were replacement parts. It was very nice of the folks at Bobi to give us all these extra parts instead of trying to stick it to their customers when the time came to replace filters or brushes. Everything came nicely packaged and it was easy to find everything to put our little robot together. Assembly of the few pieces that did need to be set up was a breeze. Setting up the remote was fairly simply as well and within 15 minutes, we had programmed the scheduling and were already testing our little robot friend out. While we think the Bobi robot is great and has been working nicely, we did run in to an issue where Bobi no longer wanted to sync with the charging base. I contacted Bobi support and the responses I received were prompt, friendly, and very helpful. They had a new base station to me in a couple days and we got it all synched up and running. However, we then noticed a new issue. Bobi would run a few minutes and then stop and beep at us. We contacted support who were again very prompt, friendly, and helpful and told us how to troubleshoot the issue. The customer service rep told me how to find the error code on the remote and when referenced in the manual, it told us exactly what was going on. Turned out a huge string from one of the dog's ropes got wrapped up in the roller brush where it mounts to the robot. Taking apart the brushes is a breeze and within a few minutes, the string was all removed and Bobi was back up and running like normal. Of course, I could have troubleshot the issue myself if I had thought to look at the remote to see what it says, but honestly, I forgot about the remote since we keep it out of site as we had set up Bobi's schedule on the remote when we first got her and haven't needed to touch the remote since. When you have Bobi setup, you really don't have to do anything with it except dump out its waste bin. I can highly recommend Bobi. It's a great little robot vacuum and does what we bought it for nicely. It has greatly cut down on the need for us to sweep up the floors on a regular basis. The design of the robot is cute and works very well. The customer service backing Bobi is amazing. They do actually care about their customer base and are very friendly and supportive in helping you get Bobi back up and running. The pricing on Bobi is also so much better than the other brands out there as well, which is why we decided to finally get one, and we are quite glad we ended up with our little robot friend, Bobi.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quiet, powerful vacuum.

    Posted
    Rich
    • My Best Buy® MemberMember

    I just want to start by saying I got this Bobi vacuum on a deal of the day promotion. Plus I had some my Best Buy points to apply. Also, I had an email offering $10 certificate on any purchase over a certain amount before mother’s day. I got this for around $219. I would not pay $849 full price. At that point I would look into the roomba 980. I just can’t justify spending $799 or more on a vacuum. I am impressed with how quiet the Bobi vacuum is. I can use this and still hear the tv at regular volume. I am also happy with the suction power. The navigation could use improvement. I have never used a roomba but the camera on the 960 and 980 series vacuum sounds very cool to map your room so it knows where it has cleaned. This vacuum seems to wander around using various pre programmed patterns when cleaning. It doesn’t seem to keep track of where it has previously been and will sometimes keep going back to spots it has vacuumed already. If you don’t have an open floor plan this can get stuck pretty easily. I have a laptop table and this gets stuck on the legs “high centered” and can’t free itself. Not sure why it cannot see the table legs and instead runs over them. This will also get stuck under my dining room table if it finds its way under there and keeps bumping into the chair legs trying to get back out. This is what makes me think the camera on the roomba and mapping feature would help so it could “see” where it was navigating better. So, if you clear objects like that off the floor before starting Bobi you will get better results. Because of this however, I don’t feel I can run Bobi on a pre set schedule for unattended cleaning. It seems like I have to watch it so it doesn’t get stuck. Not too big of a deal for me since I get to watch tv while it does the work. I did write to Bobsweep technical support to ask them about the navigation of Bobi and they wrote back the next day offering to help run a diagnostic report to see if there were any problems with the sensors etc. but I haven’t run the diagnostic report yet since I think this is just the way they designed the navigation. Without the room mapping feature. It seems like Bobsweep does have very good technical support and if I did run into any technical issues I get the impression they would be happy to assist me. It was a nice touch that Bobsweep included an extra brush roller, extra side brush, mopping pad and hepa filter in the box. I have not used the mopping pad attachment yet. All in all I am still keeping Bobi and am overall happy enough with it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love Bobi!! Wish I had bought him sooner.

    Posted
    Janice
    • My Best Buy® MemberMember

    This is my first robotic vacuum purchase. I bought my Bobi on a whim not thinking it could do a very good job and I would be returning after trying him out. Was I ever surprised. We have 3 dogs (only one sheds) and 3 cats (all of which shed). The first time I ran Bobi the bin filled up pretty fast with cat and dog hair (even though I had vacuumed with an upright vacuum just two days before). We have about 800 square feet of ceramic tile and about 900 square feet of carpet. I run Bobi on the ffgo setting (only during the day right now so I can watch and fix any problem areas). I had to empty the bin every time Bobi charged for two days because it was pretty full. I now run him daily and only need to empty the dust bin at the end of the day. My dogs and cats have also adjusted to Bobi. The dogs move out of his way when they hear him coming. The cats follow him around and watch from on high. I think he is going to be a long time member of the family. Pros Does an excellent job on tile and very good on carpet. Even gets everything close to walls and in corners. Bobi has no problem navigating from room to room. Our house was built in the late 1940’s and is not an open floor plan. Finds his charging station most of the time by himself (only has a problem when he runs out of juice in the master bedroom because it is the farthest away from charger). Easy to clean and maintain. Everything comes apart without any hassle and goes back together just as easy. Easy to program with remote. Very good customer service. I had a minor problem with the dust bin. Called customer service and got a real live person first time and had a new dust bin in less than a week. Also the agent gave me his name and email to contact him personally if there are any more issues or questions. Cons Bobi gets hung up on area rug corners (does just fine if he approaches in the middle of the rug). I have one at my front and back door and in front of the kitchen sink. I just roll them up while bobi is running. Dust bin is small. Pet hair tends to get caught on the top of the filter not in the bin. If you leave cords, pet toys, or small objects on the floor, Bobi tends to get hung up on them.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Christmas gift EVER!

    Posted
    Cina5620

    WOW. Best Christmas gift ever! It's taken me nearly 3 months to write this review, but I've been in heaven with a clean house ever since my bot arrived on Christmas Day. I have a three-bedroom condo in Florida with  two indoor cats. The house is closed up most of the year with the air conditioning running. The Dust, cat hair and cat dander are just overwhelming because it was trapped all year round inside the house. bObi went right to work that Christmas day with little to no set up. After charging her up, I just hit GO! She maneuvered over thresholds in between the rooms and zig zagged easily around furniture. The sound of her motor was minimal, and initially the cat's watched from on top of the furniture.  Within days the cats were back on the floor watching bObi go back & forth. bObi has the perfect amount of power and amazes me everyday with what she is able to find and collect throughout the day. All the dust, cat hair and cat dander trapped safely in her dust bin. Had a small issue with the dust bin which was probably my fault. The plastic hinge on the dust bin door broke. With a quick email to my personal Customer Support agent, Adam MacMillan, and a new dust bin was on it's way to me right away. Which I must mention lastly but certainly not least, the customer service for this company is unmatched. I am currently in the retail industry and I've spent years many years in customer service, I have never had such a positive experience dealing with customer service as I have had with bobsweep. From day one I was assigned to one personal customer service agent, which has made dealing with any issues an absolute pleasure. Adam McMillan is dedicated conscientious and helpful member of your customer service team. His professionalism and customer service skills are unmatched in today's Customer Service industry. He is truly just the icing on the cake for this wonderful bObsweep product. Best regards, Christina D.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    AMAZING Service and a Great Product for the Price

    Posted
    FrankC
    • My Best Buy® MemberMember

    I originally purchased the Bobi Pet as a gift for my mother. A majority of their home is tile with carpet in the bedrooms. It's basically her pet now, complete with googly eyes and all. She loved it so much I decided to get one for myself. It does a great job of picking up any dirt and debris it finds along the way. I will say it does seem like it's just wondering around sporadically at times, but it does get everything eventually. Surprisingly, it does a great job in corners and along walls. I dont think it could ever replace a normal vacuum for carpets, but it helps maintain them for you without having to vaccuum daily for yourself. Excellent job on the hard floor surfaces, though. The scheduling is a great feature and it's quiet enough to watch tv while it cleans for you. It cleans my entire 1 bedroom apartment or a majority of my parents 2500 sq ft home in a single charge. The best part about this product is the service. We've had some minor issues with the vaccuum, (replaced a battery, repaired a wheel, etc) and the company repaired it free of charge each time. I only had to pay shipping. They are very responsive and helpful. Its been over 3 years now and their service is as good as it was in the first year. My mother loves the clean "bills of health" Bobi gets upon its return back home after a trip to the "Doctors". It even came with a birth certificate. It's pretty much a part of the family now!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Basic Robot Vacuum

    Posted
    Medicmaster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I read reviews on all the popular robot vacuums before purchasing the bobi. My choice was the Roomba 980 for $900 because of all the features, location memory, and good reviews. Best Buy had a special on the bobi for about $300. It didn't have all the features of the Roomba, but a friend told me they had a bobi and that it was great. I would not buy it again. I rated it average because it performs mostly as advertised; however it does not have the features I really wanted so I'm not satisfied. I will give this away and buy the Roomba 980. I got the bobi and was initially impressed. It was ready to go, included an extra HEPA filter, a mop head, and easy setup. It has a fair sized bin but needs to be emptied daily. It does a good job of picking up pet hair, dirt, and most things from the floor, including small pebbles. It cleans the 4'x6' rug, but pulls up the smaller rugs and gets tangled. It will get stuck on power cords, socks, drapes, or anything else small enough to suck in. It has a great remote that allows you to direct the vacuum to different areas. It navigates in a set pattern, cleaning until the battery gets low, then it returns to the base station. It finds the base station with a line-of-sight wireless connection. If anything blocks that view, it can't find the base station and dies. The base station needs to be cleaned monthly or the dust buildup inside blocks the wireless connection to bobi. It's worth $300, but I wouldn't pay full price. It does not remember where it has been. It does not remember where the base station is location. It follows a pattern, moving around the house looking for the base station. It can be 3 feet from the base, go the wrong way, then spend 2 hours searching until it dies.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Wonderful product!

    Posted
    Katelyn
    • My Best Buy® MemberMember

    I have had the Bobi vacuum for about a year. We have a German shepherd mix that sheds like CRAZY! Forget tumble weeds, we get tumble furs. We also have a one year old who is into everything and thinks that everything on the floor means it needs to go in her mouth. I spent the majority of my cleaning time before Bobi on my floors. Bobi saved my sanity and gave me more time. It is so simple to press the go button and let her do half of the cleaning for me! While there are a few instances that I still need to pull out a traditional broom or vacuum, the majority of the time Bobi does a wonderful job! Cons- we have tile in our kitchen that has fairly deep grout. It is sometimes hard for Bobi to get everything out of the grooves (example: a glass broke and she could not get it all out from in between the tile). However, she did get everything else (and a good cleaning after!). Another is that sometimes the remote and Bobi will get out of sync. Not a big deal except when she scares the mess out of you at 2 in the morning bumping into your door because the time is off and she thinks that it is 5 in the evening! All in all a great product! Yes, you have to empty the collection tray, yes there are surfaces she can clean better than others, and yes sometimes there are small things that go wrong BUT I would never hesitate to recommend this product to anyone (and have numerous times).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    bObi Pet Robot Vacuum...does a Great Job!

    Posted
    Mindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought bObi Pet because I was about to move into a 120 year old house with the original hardwood floors. I have 3 Chihuahuas and trust me, they SHED a lot! I didn't want to be constantly cleaning up puppy fur from the hardwood floors. I had been looking at different models on line, but the idea of spending $600+ for a robot vac was just too much. Then, in May 2017, I was checking Best Buy's Deal of the Day listings and there she was! Normally she is $849.99 plus an additional $64.99 for the 4 yr extended warranty and approximately $35.92 tax would equal roughly $950.91 at regular price. Well this little robot would have to fix my morning coffee, bring it to me, walk all 3 Chihuahuas, sing and dance for me before I would spend that much money on it. But, with Best Buy's Deal of the Day, my total bill was only $331.39 including the 4 yr service plan. Well, needless to say, I ordered it right away. I didn't get a chance to even open the shipping box until just today 6/16/17, because it somehow got lost in the mad shuffle of moving to the new (old) house. But found it this morning, opened it up, (came with a birth announcement saying SHE was born on April 17th this year) how cute. Simple instructions, charged her up to full charge (about 2 1/2 hrs) then let her free. OMG I was really happy with the results. She does a darn good job for someone that only weighs 7.2 lbs. (per her BIRTH announcement) HaHaHa. Any way, long story short, I am very glad I bought her.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    We love her

    Posted
    Duneriders
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I read MANY Reviews before purchasing. I also went to independent websites which helped make my decision. When the bObsweep (who we call Rosie, from the Jetsons) arrived, we were pleasantly surprised that the company upgraded us to the pet version. They gave us the option of downgrading to our original purchase at no cost to us, which we did not do. I read many good things about the customer service so I wasn't surprised. The instructions explain that she needs a few weeks to figure out and map your home. This is true. We use her every other day or so and she never operates on the exact same track. But she is very thorough. We haven't had any trouble with battery life or finding her base, like other people have mentioned. The model we received has 2 speeds which is nice around more delicate furniture. I can't say enough good things about our Rosie. She is a very welcome addition to our home and does a fantastic job of keeping the floors clean.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works Well + Excellent Customer Service

    Posted
    leeher
    • My Best Buy® Elite MemberElite Member

    We've had our bobi for a total of maybe 3 weeks now. The first one received stopped working after the first use. This was really disappointing but customer service promptly helped us and sent us a new one, which works great so far. Customer service is so awesome it's easy to forgive the fact that the first bobi didn't work as expected. Our home has both carpet and tile and the bobi cleans it beautifully. Bobi doesn't fit under our cabinets in the kitchen but the little attachment reaches under and grabs things underneath. The bobi gets stuck at the top of the stairs once in a while but once you move it, it keeps going. I want to say that bobi is extremely easy to use. Even my 4-year old knows how to get it going, and it's light enough he can actually carry it to where he's made a mess and get it started. I'm not sure what we've started with getting a bobi but everything that is a mess my son says "the robot will clean it"... I would absolutely recommend bobi for anyone who wants to clean but doesn't have the time or doesn't want to carve out time everyday to vacuum. We've scheduled bobi to clean the main level of our home (kitchen, living, dining rooms) at 8:30 p.m. when we're getting ready for bed. I get so much satisfaction hearing little bobi working while I'm reading to my kids and spending quality time with my family. Thank you bobi!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    oBobi robotic vacuum

    Posted
    Paris2008
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When we first thought of purchasing a robotic vacuum, the cost for a competing brand were prohibitively high. When Best Buy had a sale on the OBobi vacuum for under $300.00, we bought the OBobi robotic vacuum. The OBobi robotic vacuum has been one of the single best purchases we have made, perhaps in over a decade! We have "her" programmed for the same time everyday. Surprisingly, after the first couple of weeks of getting used to a automated robot wandering around the house working while we went about our daily routine does take getting accustomed to. Our 80 pound Labrador Retriever has no problem with the o BObi working close by. Pros: will save many hundreds of hours in keeping floors clean over the next five years. The UV feature is reassuring in keeping floors even cleaner than vacuuming alone. Floors (hardwood, porcelain along with carpeting), feel clean when walking on with bare feet. No longer have to spend several hours every week vacuuming ( to get all pet hair up). Much easier to set up than many other electronics. Superior customer service from the manufacturer. Cons: have to keep OBobi unit cleaned (sensors and collection basket after each use),lots of pet hair plus normal foot traffic debris. Takes a couple of weeks for the unit to get accustomed to floor layout ( initially became stuck in tight places).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great vacuum, great customer service

    Posted
    KimK

    A few months ago I purchased three bObi’s manufactured by Bobsweep. One for myself and one each for my two daughters. We all love them, and our carpets have never looked better!! They do such a great job, are easy to clean and care for they’ve made our lives so much easier. We never have to worry about the vacuuming, it’s always done. My daughter has a few animals and has hers run just before she gets home so the house looks nice when she gets there. A month or so ago, one of them had a damaged wheel, I contacted customer support and they were the best! I started by receiving emails from them with instructions and a shipping label. They were in contact with me several times throughout the process notifying me of the progress and treated bObi like she was human. They referred to her visit as a hospital visit. They wanted to be sure she was working correctly and in great shape before shipping back. I have never had such a pleasant experience working with a support team, and my bObi came back in perfect condition and once again works great. I would highly recommend this bObi, and their whole company. You will have the best experience! Thank you very much BObshweep, you’re the best!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It works but not for our house

    Posted
    Sportsduck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We purchased the Bobi on a Deal of the Day to help us with some of the dust and pet hair from our two larger sized dogs. The package was "light-hearted" as there was a "birth certificate" of sorts on the outside with the shipping label. Setting it up was pretty straight forward and when we let her go in the room after she was charged. She did a pretty good job as I wasn't expecting her to be perfect but more to clean up every day dirt and dog hair. Our shepherd-mix wasn't sure what to make of Bobi so it was quite humorous watching her. For the price point she was fine (no way I would pay full MSRP). Unfortunately we have to return her. Our house is a center hall colonial style and there is a very small wood trim / molding separating the central hall and kitchen from the other rooms which depending which way she was going she couldn't get over (eg, she could get from the hallway to the living room but she couldn't get from the living room to the hallway) which eliminates the ability to program her and let her go nor could she ever get back to her charging station / home. I'm a little disappointed in having to return but in the right house orientation she would be just fine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointing performance, gets easily stuck

    Posted
    ams2017
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this unit thinking it would be helpful on hardwood floors, but it never gets that far. We have a rug with decorative tassels, and the device draws the tassels into the brushes, and gets stuck. The collision avoidance is hap-hazard, it is easily fooled by furniture that have recessed feet or surfaces. The unit will basically slam into these undetected obstacles, spinning its wheels and eventually backing up. I'll note that for detect flat vertical surfaces, the proximity detection works well and avoids the Roomba approach of "feeling" its way around. It also seems happy to locate my dog's water dish, and smash into it spilling water. It will either be returned or relegated to rooms with simple geometries. Based on price point and reviews, I really thought this unit would do better and would at least offer incrementally better performance than the Roomba. Advice to bObi: less cutesy marketing, spend more time algorithms and sensors.

    No, I would not recommend this to a friend