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Customer reviews

Rating 3.8 out of 5 stars with 375 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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72%would recommend to a friend

Customers are saying

Customers enjoy the PetHair Vision Wi-Fi Connected Robot Vacuum's cleaning performance, especially on new carpets, and appreciate its relatively low noise level. The vacuum's power is also a highlight, with users expressing amazement at the amount of dirt it picks up. However, some customers have noted issues with navigation, reporting that the vacuum frequently gets stuck under furniture.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 103 reviews
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    This is Bob.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is Bob, this is the floor Bob sweep. Watch all your friends and family stare at Bob with envy. Bob will satify all your (cleaning) needs. Bob will tirelessly work to please you. Bob needs very little attention in return to stay strong and focused. Bob even plays well with the little furry ones. All joking aside, I own 2 BobSweep vacs and 2 ecovac deebots. I used to Love my deebots, but once i upgraded to WiFi 6 they became nearlt useless as they cannot pair with app anymore. Bob also had this issue, except the pet hair vision version has a camera, and the app allowes you to pair via QR code using the camera!!!! Freaking awesome fore thought ppl!! He sweeps amazingly, is no too loud. I love the lieel bugger. My pets love it too, they cats torment my vacuums tirelessly. But Bob is patient and does not eat them, just keeps working. I recommend Bob.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Bob the Butler vs Nitrous, the long haired Husky

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hired Bob about a year ago. He typically seems up to the challenge, but on occasion, I think he gets tired of all of the long haired Husky hair that he has to clean up, so he finds his way under my couch to hide and take a rest. It has been a complete joy to work with Bob! He has taken a ton of work (dog hair) off my hands, which was really surprising to me! I was skeptical that he would be able to keep up with the demands of this time consuming task, but I have been very happy with his performance! He does an amazing job, and I would HIGHLY recommend him to others, especially those who have high maintenance pets, with lots of shedding and/or long hair! My only complaints...the post on the front wheel broke off when attempting to remove it to clean; being that I have a long haired dog, the hair wraps around the wheel brush and the silver wheel that the rubber piece goes over, requiring the use of needle nose pliers to grab the hair and remove it; and while not really a complaint, because it wasn't something he was supposed to be able to do, I really do wish that you could set a perimeter to stop him from hiding under my couch and getting stuck on my thick area rug. When the post broke, I emailed Customer Service to get a new front wheel and had it within a couple of days! They were helpful and very easy to work with! Good Customer Service in this day is very refreshing! I would absolutely recommend this company, as they very obviously care about their customers!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Still Needs Some Research and Development

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this product. I had been eyeing various models and finally decided on this one. We have a German Shepard so the pet hair can be something serious. This vacuum did an okay job of picking up hair and debris. The problem was the device being smart enough to go down the hallways, which is where the majority of the hair resides. The product has an interesting map feature that shows where the device has cleaned. It needs to take that a step further where certain boundaries can be identified and set a zone for the device to cover. I would recommend if you are in a small apartment where the layout if not complicated.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great robot vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Bob for my upstairs rooms. I already have a bobsweep vacuum for my living room and gwtting this was an upgrade to my old one. I love how convenient this little gadget it, helps with getting the floor done - carpet and tiles. I love the feature that you can control this via phone, I can have the rooms vacuumed even before I get home. I love that when it vacuums it is not as loud. This is a must robot vacuum to have at home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Mr. Bob Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr. Bob is great. I have been using Mr. Bob every other day for about 2 months now without a problem. Mr. Bob picks up everything in his way. He goes over thresh holes with no problem and continue to his next room. Don’t know how I made it without him. Mr. Bob lays out his mapping and go to work. He’s awesome at getting the corners also. Highly Recommend!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    We love Bob!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really enjoy our Bob robot vacuum! Bob does a great job on my living room carpet. It also sweeps my kitchen and dining room floor well. The bObsweep customer service is great. I have a problem with the dustbin, and I was quickly sent a replacement. I definelty recommend The bObsweep robot vacuums!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    BEST PURCHASE EVER!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase EVER! I have indoor/outdoor pets- a dog and 2 cats, and was constantly sweeping up fur and dust. I was so tired of it, never feeling like I made any headway. BOB has been A-Mazing! He makes my life easier and my house dust-free.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love our BoB

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love Bob so much. I had first gen for couple of years and last May it stopped working after contacting the company directly they mailed us new brushes and the motor to replace and after replacing these parts did not work they sent us a brand new BoB even though our warranty was expired. BoB really does great job cleaning my floors. I even use it to clean our bedrooms with carpet. It’s supper easy to clean and maintain. I definitely stick with this brand, it’s hard to find a company who are super prompt to respond to your needs.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    boBsweep-You’ll want to leave home without it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first robot vacuum. I’ve been researching and shopping robo-vacs to get good quality without spending “an arm & a leg.” I finally purchased this on sale from Best Buy. It has been an excellent choice. Aside from needing some simple Tech support to help me connect to my WiFi (which was painless, quick and successful - how often can we say that about product support encounters), it was a breeze to setup and program (“sweeping” routines). It has been cleaning my main floor (all hardwood, with a couple entry carpets and an area rug) excellently. It goes throughout the 4 rooms/areas, a hallway and a 1/2 bath, navigating effortlessly. It easily maneuvers under the bottom overhang of my kitchen cabinets. It carefully travels under my dining room chairs and tables. It manages to do the carpets, sometimes repositioning itself and angling itself back onto the rug, returning to its auto-sensed pattern. I am amazed! It has exceeded my expectations!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love nu Cinderella bob

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far no problema at all . I have bad ashma and this cleans up . I used it everyday . I need a dock where it empties it self.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Effective and very easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to manage all aspects of housework and with everything that’s going around I decided to reward myself with a robot vacuum, and boy am I glad I did. Every evening when I take my kids out for a walk, Bobby as I call it picks up every bit of hair and mess from floors, under the tables, cabinets, beds and I can track it on my cellphone while it cleans. It’s thin and fits well under our furniture, and not too noisy so the cats are not disturbed like they usually are when I vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Thorough and Fits in Tight Spaces

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had Bob for a couple weeks now and he's definitely helping us in the ways we had hoped. Really easy to setup, especially in comparison to the original bobSweep PetHair. Initially, he had some issues with doing a full cycle as he'd stop with a main brush error. Not sure if an update came out or if he just got used to being a vacuum, but now he's running a full cycle and vacuuming our entire main floor. My only wishes are that he'd save his cleaning area so he can learn the best route and that he didn't struggle so much with getting back to his dock. Otherwise, such a worthwhile investment if you can get him at a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Gets stuck, lost and loses Wi-Fi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this vacuum for almost 2 weeks and I had to return it yesterday. It cleaned well when it worked, but it always managed to get stuck, get lost going back home and it seemed to lose Wi-fi connectivity a few times a week. I'd get home and there it was in the middle of the living room stuck, with the brush spinning. I have no rug, no stairs or hard obstacles for it to get stuck. My house has either laminate flooring or vinyl planks so it's pretty east to get around. I had a DeeBot for a little over a year and that was AMAZING. I just got tired of having to constantly troubleshoot the thing so I decided to return it. Like I said, when it works as it should it cleans well. It doesn't come with a control and the App is pretty much useless.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Better than my doing the vacuuming but not perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to put this thru its paces before I said anything. I have 2 big fuzzy dogs, and I hate to vacuum. On the good side, it does the vacuuming and picks up a lot of dust and dog hair. It also makes me more aware of what is left on the floor. It has found every wire or cable on the floor, and every dog toy, and tried to sweep them up. It also does try to fit into spaces that are too low, and gets jammed. One of my area rugs has fringe it tends to get caught on, the other is no problem. It gets into all my rooms except for one bathroom that has a higher threshold on the doorway, it sometimes hangs up on it. Overall the benefits out way the issues, because I do not have to do the work, but I do have to rescue him more often than I expected. I bought this on sale, if I had paid list price I would be unhappy.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 2 out of 5 stars

    Good Value, Poor Performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried three different budget smart vacuums. This did a fair job. It cleaned the floor, which is really its main purpose. It didn’t do a great job on the carpets, especially with dog hair but it did do well with crumbs and normal debris on the hardwood floors. It had the hardest time docking. I don’t think it ever docked on its own, I had to manually re-dock. My favorite thing about it was how quiet it was!! But overall, I just wasn’t impressed with how muchy money it is for the performance. It was since been returned and replaced with a Roomba 675, which docks in its own and has a super easy app.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The vacuum works really well as it picks up much of the dog hair in the house. We haven’t had any issues other than the fact that the home mapping feature does not seem to work well. The vacuum doesn’t find itself home most times. Although, I have issues with the home mapping this vacuum works a lot better than others I have tried and returned. Not the best vacuum but not the worst by far.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Glad I bought this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first robot vacuum. I always wanted one but we have carpet in the bedrooms and I’d heard these have a reputation not to work on carpet. Recently my husband came across a FB ad from this company advertising a great deal for Mother’s Day and we thought to give it a shot. To my surprise this works perfectly on both our hardwood and our carpet! it even sucks more hair out of carpet than our upright does. It’s also not nearly as loud. The only problem is that long hair gets wrapped around the roller brush and we have to clean it often :/

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum! Would buy again!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second BObsweep and I love it! The only reason I got a new one is because the first Bob didn’t connect to WiFi . I have a cat and two dogs and it does a great job. My home is 4500 ft.² with hard wood floors and some tile with rugs. It goes over the thick and thin rugs with no issues and does a great job cleaning. I am always amazed at what it picks up and I run it every day. It charges at night and is able to go thru my entire home without needing to be charged before it gets done. It always finds the base when it does need charging. I’m not sure why other people have issues with that, because no matter where it is in the house it will always go the base. It is not perfect, I still have to use the regular vacuum to get in small places it can’t fit and I use a Swiffer under places it can’t get under and around some base boards. You do have to be sure and pick up large objects. If you have a lot of clutter on the floor, it’s not going to work as well. It does get stuck every now and then and needs help getting out. Overall, I am very pleased with the job it does.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    I don’t have a title

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very nice work and very nice to job and cleaning

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Bobby

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans really well. Cant seem to get back to charging station. I just push a button to start it and it goes everywhere to clean. Generally climbs on to the rugs to continue to clean. Has gotten caught on a corner of a rug. I am happy with it.

    I would recommend this to a friend