Customer Ratings & Reviews

Took my old computer and new computer into the store for a data transfer after the service tech was unable to do it in home. Almost all of the data was transfered from the old computer to the new, including information from an external hard drive. All good. Except the Steam game data. Nothing on this was touched, though I specifically asked about this. The in home tech told me I would need to tell the instore tech and provide the password to Steam to complete this service. At the store I was told I didn't need to give them the password. They were very helpful setting things up and explaining to me some new processes on the computer, I really had a good experience with the tech I spoke with. Unfortunately, I discovered once I was home that the Steam games had not been downloaded which I then did, but took some time.

Was very pleased with the Geeks Squad service. Bought new laptop and they transferred all my programs and documents and pictures from my old laptop onto my new one. I came to pick it up and they went over everything from turning it on, to where all my stuff was and answered all my question. Very pleased with their service. They were very courteous and they definitely knowledgeable on what they are doing and service they are providing. Feel very comfortable in using them again.

I have used the Geek Squad for several years and have always been pleased. This Data transfer and back up took longer than I expected. I brought in my computer along with an external hard drive that I have used for back up. It took days before the Geek Squad realized it was NOT the hard drive on my laptop that was bad, but it was the EXTERNAL Hard drive that was not working properly. Once that was discovered and a new external hard drive was purchased, the data and back up was transferred with no problem. My suggestion to the Geek Squad was to test the external hard drive first to insure it was working correctly and not just assume it was. This caused a long delay in doing the back up and finally discovering the problem..and informing me the hard drive on my laptop (which is less than a year old) is fine...once this was done...I did get everything backed up and my laptop is now working once again. My main concern was the delay and speculation that my hard drive had failed. Once the real problem was discovered, things moved much faster and I am pleased to have my laptop back along with my data backed up and transferred. It took one wise , smart woman at the Geek Squad to discover this and phone me and correct the issue.

The young man transfered all my data from my broken phone to my new phone, installed the SIM card and tested to make sure my phone number worked.

Primary computer (all in one) died. It was old and reached its time. Got a new laptop. Needed data transfer. I don't do open heart surgery on computers so turned to Geek Squad. They opened the old computer, extracted the hard drive, got it working, and transferred data to the new laptop. Everything transferred. They finished in just a day as opposed to the two or three originally projected. Slight discount on the price due to purchase of the new laptop. No problems. Satisfied customer.

Review of Best Buy/Geek Squad/TotalTech assistance Nov/Dec 2022 NOT INTENDED FOR WEBPOSTING SUMMARY: The people were great; the process and coordination was perplexing. We’d give each tech involved a ‘5’ rating. We’d give the technician process and coordination purchased by us a rating of 2½. Although there is an opportunity to review three different BB/TT/GS tasks purchased, we were only aware of one officially receipted task until receiving this solicitation for review of all three. First, our thoughts of the personnel involved in the technical assistance with our purchase of the new computer and related. Gino was the tech that came to our location. Bobby Stromer was the tech that did the aftermarket installation of the RAM and memory and was very helpful in explaining. James Clements and Gabriel Wolfe helped to coordinate the check-in. All these techs (and others that we may not have names for) were commendably courteous, caring, and competent and we would be delighted to have their assistance again any time we may need it. Here was our experience with the difficulties involved. It appears to us that the difficulties center on the processes and coordination involved. It was represented to us that the newly purchased computer would have the newly-purchased aftermarket RAM and memory installed at the BB location, and together with the optical drive, would be brought to our location by the visiting tech at the time and date appointed. (We had already retrieved the newly-purchased monitor earlier from BB when it arrived.) When the tech arrived at our location, he was confused by that explanation and said that it was necessary for us to retrieve the hardware from the store. We were disappointed by this unexpected and inconvenient change but agreed to do so. The tech left our location with the understanding we’d keep him apprised of our expected return with the hardware so as to return to do the tasks needed. On arriving at the BB location, we contacted the CS function at BB and retrieved our new purchases. It was at this point that we realized that no work had been done on the computer; no RAM or memory upgrades had been made. This was yet another disappointment and time inconvenience. Fortunately, the GS techs made a team effort to get the work done quickly. Previously, I had asked specifically and understood that it was agreed that a ‘before and after’ documented standard performance test be done on the computer to assess the improvement achieved by the upgrades. This was not done. Tho having spent good money on the upgrade, I only have a vague idea of the difference as verbally explained by the tech. The computer is certainly quick and appears entirely capable. After the wait for the technical tasks to be completed, we advised (by text message) the visiting tech that we’d be soon returning to our location and available for his return. He was prompt to return and quickly completed some of the tasks we needed to get the printer drivers loaded and get the basic functions proven and running. Many of the concerns we had about transitioning to Win11 (from 10) were not able to be addressed in the time he had been allotted for our visit. We still only have a vague understanding of the relationship between BB and TT and GS. Perhaps this is an opportunity for BB to do better in it’s marketing of this service that was so important to us and – we thought – integral to what we intended: purchasing a new computer with aftermarket RAM and memory to be installed, new monitor, new optical drive, TotalTech membership, extended warranty, extended subscription of MS 365 software, all to be brought to our location together with assistance to transition from our legacy PC to the new equipment. We had hoped and understood that this would be seamless and that sufficient tech time would be allocated to achieve this. Alas, much of this was not done. We do not know where the system and coordination failures occurred. Some of the experience was very disappointing while our combined efforts with those of the techs we interacted with eventually kept results acceptable but it seems the results needn’t have been compromised in any way if the process had been clearly explained, expectations set, and/or the represented process had been accomplished.

I was very happy with the product and service I received from Best Buy. I work from home and my computer crashed and while I do routine back ups, there was some information I added between my last back up and the crash that was very important. Best Buy suggested an external hard drive and it was easy to use and their Geek Squad helped pull the information off the old computer and even loaded it onto this device for me. Outstanding!

Bought a new laptop and had geek squad transfer data from old laptop. Left new laptop at store for 3 days. Everything was transferred perfectly. Very happy with service.

Excellent. All items transferred successfully. All looks the same from one laptop to another. Amazing!

I have to say the Best Buy Geek Squard at Citrus Gun Hwy has the best squad with Sheldon as the leader, who is so thoughtful and has the patient of a saint and explained everything on the computer Making feel at easy. Taylor checking me left nothing uncovered. I did not get the IT tech who did all the transfer to my new Desktop everything transferred perfectly. Thank you all.

Jacob and Jackson did an amazing job of backing up my professional lifetime of training. The way my old drive was working (and not working) made their job difficult, but those two young men stayed with it and got the job done. My extreme gratitude to Jacob and Jackson and to the Midwest City Best Buy store for incredible employees and service.

Agent mounted and transferred very efficient, Professional with interactions, Verbally explained and demonstrated knowledge of product.

Geek Squad transferred from old desk top computer to a new desk top. Good job!

At first, the intake person told me that it'll take 2 days for the transfer to complete but after I asked her to rush because I need to leave for a trip, they did complete the next day and I was able to pick it up for my trip... Another thing is that they have a bunch of people in the back but only one/two people working at the counter so the unnecessary wait, even though I had an appointment to drop it off, to me it's not acceptable.

I had help doing the data transfer from my old M1 Mac Mini to the new M4 Mac Mini, and he was very helpful, and understanding for someone like me, who grew up without any of these conveniences. At 77 years old, computers were not available back in the day, like they are now! Thank you!

My son's computer had to be replaced, so the Geek Squad offered to back-up his hard drive. It was a pricey but necessary service. Also, it took the employee a few minutes to physically find the flash drive upon pickup. Friendly staff.

My new computer was purchased thru Best Buy. I had them update the computer and transfer data from old computer to new computer as part of the Total Tech Membership Fee. They service my computers several times per year, mostly be remote and I am very satisfied with the service. As such I bought my washer/dryer through Best Buy and it is included in the Membership for service at no additional cost. I will buy other items from Best Buy that can be included in service agreement because of the great service I receive from them.

The day I bought my new Samsung phone the Geek squad was able to take me as a customer for data transfer services - which i was very happy with until I got home and found that not all of my contacts has been updated. SO, the next day I had to drive the 25 miles back to the store to try and get the job completed. I arrived as the store opened and Danny A. at the Geek squad counter was able to figure out the issue and complete the transfer. He was very courteous, and professional. Also he knew how to fix the problem. so a big THANK You to Danny A.

These geeks are good ! They backedup the hard drive and was able to get time sensitive files for my wife off her laptop and they fixed it.

I bought the new hard drive at Best Buy and the installation and data transfer was very quick considering. If you do get a new hard drive save yourself the trouble by getting the data transfer service as opposed to a cloud system, clouds sometimes don't download complete programs.