Customer Ratings & Reviews

The Geek Squad agents efficiently transferred documents from my old device to a recently purchased computer. On site they patiently guided me on how to use this new device and patiently answered a list of questions I had about the new computer.

The gentleman was most knowledgeable about my problem and solved it within a short period of time . He was very kind and courteous and well as understanding my needs although, I not being technologically savvy especially with the nomenclature, didn’t really know how to explain what I wanted. He immediately knew what I meant and began to work on the problem. The part I needed was not available in your store, sold out, so he explained the difference between it and the one you had. I chose what you had in stock which would be a savings in the long run. I was so pleased with the service and hospitality that I chose to purchase a washer and dryer from Best Buy rather than Lowe’s. I also applied for a credit card which was granted immediately. I am considering a larger, newer tv from your store instead of from Solutions where I usually purchase my electronics.

Data transfer was done quickly and timely and correct.

Jacob and Jackson did an amazing job of backing up my professional lifetime of training. The way my old drive was working (and not working) made their job difficult, but those two young men stayed with it and got the job done. My extreme gratitude to Jacob and Jackson and to the Midwest City Best Buy store for incredible employees and service.

Hi! I’m Jalen. Firstly I want to say that I received excellent service! Not only did was my service exceptional, the problem and task at hand was finished within minutes! What I thought was going to be a highly anticipating and anxious moment was turn into a long living harmony in turn!

Got my computer running again was super quick and easy service

Was very pleased with the Geeks Squad service. Bought new laptop and they transferred all my programs and documents and pictures from my old laptop onto my new one. I came to pick it up and they went over everything from turning it on, to where all my stuff was and answered all my question. Very pleased with their service. They were very courteous and they definitely knowledgeable on what they are doing and service they are providing. Feel very comfortable in using them again.

I have used the Geek Squad for several years and have always been pleased. This Data transfer and back up took longer than I expected. I brought in my computer along with an external hard drive that I have used for back up. It took days before the Geek Squad realized it was NOT the hard drive on my laptop that was bad, but it was the EXTERNAL Hard drive that was not working properly. Once that was discovered and a new external hard drive was purchased, the data and back up was transferred with no problem. My suggestion to the Geek Squad was to test the external hard drive first to insure it was working correctly and not just assume it was. This caused a long delay in doing the back up and finally discovering the problem..and informing me the hard drive on my laptop (which is less than a year old) is fine...once this was done...I did get everything backed up and my laptop is now working once again. My main concern was the delay and speculation that my hard drive had failed. Once the real problem was discovered, things moved much faster and I am pleased to have my laptop back along with my data backed up and transferred. It took one wise , smart woman at the Geek Squad to discover this and phone me and correct the issue.

My son's computer had to be replaced, so the Geek Squad offered to back-up his hard drive. It was a pricey but necessary service. Also, it took the employee a few minutes to physically find the flash drive upon pickup. Friendly staff.

The employees did an excellent job retrieving the info from my old computer. However, some personal assistance in finding a new computer and a more reasonable price in setting up the new computer would have resulted in my purchasing a new one at Best Buy instead of online.

Primary computer (all in one) died. It was old and reached its time. Got a new laptop. Needed data transfer. I don't do open heart surgery on computers so turned to Geek Squad. They opened the old computer, extracted the hard drive, got it working, and transferred data to the new laptop. Everything transferred. They finished in just a day as opposed to the two or three originally projected. Slight discount on the price due to purchase of the new laptop. No problems. Satisfied customer.

My phone screen went completely black but my phone was on. So they were able 2 transfer all of my pics, phone #'s etc. And they put everything from my phone on 2 a sim card( i think thats wat its called).

Review of Best Buy/Geek Squad/TotalTech assistance Nov/Dec 2022 NOT INTENDED FOR WEBPOSTING SUMMARY: The people were great; the process and coordination was perplexing. We’d give each tech involved a ‘5’ rating. We’d give the technician process and coordination purchased by us a rating of 2½. Although there is an opportunity to review three different BB/TT/GS tasks purchased, we were only aware of one officially receipted task until receiving this solicitation for review of all three. First, our thoughts of the personnel involved in the technical assistance with our purchase of the new computer and related. Gino was the tech that came to our location. Bobby Stromer was the tech that did the aftermarket installation of the RAM and memory and was very helpful in explaining. James Clements and Gabriel Wolfe helped to coordinate the check-in. All these techs (and others that we may not have names for) were commendably courteous, caring, and competent and we would be delighted to have their assistance again any time we may need it. Here was our experience with the difficulties involved. It appears to us that the difficulties center on the processes and coordination involved. It was represented to us that the newly purchased computer would have the newly-purchased aftermarket RAM and memory installed at the BB location, and together with the optical drive, would be brought to our location by the visiting tech at the time and date appointed. (We had already retrieved the newly-purchased monitor earlier from BB when it arrived.) When the tech arrived at our location, he was confused by that explanation and said that it was necessary for us to retrieve the hardware from the store. We were disappointed by this unexpected and inconvenient change but agreed to do so. The tech left our location with the understanding we’d keep him apprised of our expected return with the hardware so as to return to do the tasks needed. On arriving at the BB location, we contacted the CS function at BB and retrieved our new purchases. It was at this point that we realized that no work had been done on the computer; no RAM or memory upgrades had been made. This was yet another disappointment and time inconvenience. Fortunately, the GS techs made a team effort to get the work done quickly. Previously, I had asked specifically and understood that it was agreed that a ‘before and after’ documented standard performance test be done on the computer to assess the improvement achieved by the upgrades. This was not done. Tho having spent good money on the upgrade, I only have a vague idea of the difference as verbally explained by the tech. The computer is certainly quick and appears entirely capable. After the wait for the technical tasks to be completed, we advised (by text message) the visiting tech that we’d be soon returning to our location and available for his return. He was prompt to return and quickly completed some of the tasks we needed to get the printer drivers loaded and get the basic functions proven and running. Many of the concerns we had about transitioning to Win11 (from 10) were not able to be addressed in the time he had been allotted for our visit. We still only have a vague understanding of the relationship between BB and TT and GS. Perhaps this is an opportunity for BB to do better in it’s marketing of this service that was so important to us and – we thought – integral to what we intended: purchasing a new computer with aftermarket RAM and memory to be installed, new monitor, new optical drive, TotalTech membership, extended warranty, extended subscription of MS 365 software, all to be brought to our location together with assistance to transition from our legacy PC to the new equipment. We had hoped and understood that this would be seamless and that sufficient tech time would be allocated to achieve this. Alas, much of this was not done. We do not know where the system and coordination failures occurred. Some of the experience was very disappointing while our combined efforts with those of the techs we interacted with eventually kept results acceptable but it seems the results needn’t have been compromised in any way if the process had been clearly explained, expectations set, and/or the represented process had been accomplished.

Took my old computer and new computer into the store for a data transfer after the service tech was unable to do it in home. Almost all of the data was transfered from the old computer to the new, including information from an external hard drive. All good. Except the Steam game data. Nothing on this was touched, though I specifically asked about this. The in home tech told me I would need to tell the instore tech and provide the password to Steam to complete this service. At the store I was told I didn't need to give them the password. They were very helpful setting things up and explaining to me some new processes on the computer, I really had a good experience with the tech I spoke with. Unfortunately, I discovered once I was home that the Steam games had not been downloaded which I then did, but took some time.

My Data transfer had some complications. Both Robert and Austin exceeded my expectations in all categories; persistent, great communicators and genuine cared that I understood the processes involved. They both won me back to both Best Buy and the Geek Squad. — These days it’s rare to find service personal that go the extra mile, care and professional. Thank you guys! Appreciate both of you solving all my issues. — Delivered “Best practices.”

Bought a new laptop and had geek squad transfer data from old laptop. Left new laptop at store for 3 days. Everything was transferred perfectly. Very happy with service.

Agent mounted and transferred very efficient, Professional with interactions, Verbally explained and demonstrated knowledge of product.

Excellent job of transfering data from an old non Windows 11 Laptop to new Windows 11 Laptop.

The young man transfered all my data from my broken phone to my new phone, installed the SIM card and tested to make sure my phone number worked.

Excellent. All items transferred successfully. All looks the same from one laptop to another. Amazing!