Customer Ratings & Reviews

The gentleman was most knowledgeable about my problem and solved it within a short period of time . He was very kind and courteous and well as understanding my needs although, I not being technologically savvy especially with the nomenclature, didn’t really know how to explain what I wanted. He immediately knew what I meant and began to work on the problem. The part I needed was not available in your store, sold out, so he explained the difference between it and the one you had. I chose what you had in stock which would be a savings in the long run. I was so pleased with the service and hospitality that I chose to purchase a washer and dryer from Best Buy rather than Lowe’s. I also applied for a credit card which was granted immediately. I am considering a larger, newer tv from your store instead of from Solutions where I usually purchase my electronics.

Completed transfer of data from old computer that was shutting down frequently to new computer making it impossible for the average person to complete at home. They finished the job within time frame they quoted. Wish it could have been done a little quicker but grateful no documents were lost. They were friendly and would recommend.

Was very pleased with the Geeks Squad service. Bought new laptop and they transferred all my programs and documents and pictures from my old laptop onto my new one. I came to pick it up and they went over everything from turning it on, to where all my stuff was and answered all my question. Very pleased with their service. They were very courteous and they definitely knowledgeable on what they are doing and service they are providing. Feel very comfortable in using them again.

The Geek Squad agents efficiently transferred documents from my old device to a recently purchased computer. On site they patiently guided me on how to use this new device and patiently answered a list of questions I had about the new computer.

I have used the Geek Squad for several years and have always been pleased. This Data transfer and back up took longer than I expected. I brought in my computer along with an external hard drive that I have used for back up. It took days before the Geek Squad realized it was NOT the hard drive on my laptop that was bad, but it was the EXTERNAL Hard drive that was not working properly. Once that was discovered and a new external hard drive was purchased, the data and back up was transferred with no problem. My suggestion to the Geek Squad was to test the external hard drive first to insure it was working correctly and not just assume it was. This caused a long delay in doing the back up and finally discovering the problem..and informing me the hard drive on my laptop (which is less than a year old) is fine...once this was done...I did get everything backed up and my laptop is now working once again. My main concern was the delay and speculation that my hard drive had failed. Once the real problem was discovered, things moved much faster and I am pleased to have my laptop back along with my data backed up and transferred. It took one wise , smart woman at the Geek Squad to discover this and phone me and correct the issue.

Primary computer (all in one) died. It was old and reached its time. Got a new laptop. Needed data transfer. I don't do open heart surgery on computers so turned to Geek Squad. They opened the old computer, extracted the hard drive, got it working, and transferred data to the new laptop. Everything transferred. They finished in just a day as opposed to the two or three originally projected. Slight discount on the price due to purchase of the new laptop. No problems. Satisfied customer.

Great services and fast service with retrieving my data

Review of Best Buy/Geek Squad/TotalTech assistance Nov/Dec 2022 NOT INTENDED FOR WEBPOSTING SUMMARY: The people were great; the process and coordination was perplexing. We’d give each tech involved a ‘5’ rating. We’d give the technician process and coordination purchased by us a rating of 2½. Although there is an opportunity to review three different BB/TT/GS tasks purchased, we were only aware of one officially receipted task until receiving this solicitation for review of all three. First, our thoughts of the personnel involved in the technical assistance with our purchase of the new computer and related. Gino was the tech that came to our location. Bobby Stromer was the tech that did the aftermarket installation of the RAM and memory and was very helpful in explaining. James Clements and Gabriel Wolfe helped to coordinate the check-in. All these techs (and others that we may not have names for) were commendably courteous, caring, and competent and we would be delighted to have their assistance again any time we may need it. Here was our experience with the difficulties involved. It appears to us that the difficulties center on the processes and coordination involved. It was represented to us that the newly purchased computer would have the newly-purchased aftermarket RAM and memory installed at the BB location, and together with the optical drive, would be brought to our location by the visiting tech at the time and date appointed. (We had already retrieved the newly-purchased monitor earlier from BB when it arrived.) When the tech arrived at our location, he was confused by that explanation and said that it was necessary for us to retrieve the hardware from the store. We were disappointed by this unexpected and inconvenient change but agreed to do so. The tech left our location with the understanding we’d keep him apprised of our expected return with the hardware so as to return to do the tasks needed. On arriving at the BB location, we contacted the CS function at BB and retrieved our new purchases. It was at this point that we realized that no work had been done on the computer; no RAM or memory upgrades had been made. This was yet another disappointment and time inconvenience. Fortunately, the GS techs made a team effort to get the work done quickly. Previously, I had asked specifically and understood that it was agreed that a ‘before and after’ documented standard performance test be done on the computer to assess the improvement achieved by the upgrades. This was not done. Tho having spent good money on the upgrade, I only have a vague idea of the difference as verbally explained by the tech. The computer is certainly quick and appears entirely capable. After the wait for the technical tasks to be completed, we advised (by text message) the visiting tech that we’d be soon returning to our location and available for his return. He was prompt to return and quickly completed some of the tasks we needed to get the printer drivers loaded and get the basic functions proven and running. Many of the concerns we had about transitioning to Win11 (from 10) were not able to be addressed in the time he had been allotted for our visit. We still only have a vague understanding of the relationship between BB and TT and GS. Perhaps this is an opportunity for BB to do better in it’s marketing of this service that was so important to us and – we thought – integral to what we intended: purchasing a new computer with aftermarket RAM and memory to be installed, new monitor, new optical drive, TotalTech membership, extended warranty, extended subscription of MS 365 software, all to be brought to our location together with assistance to transition from our legacy PC to the new equipment. We had hoped and understood that this would be seamless and that sufficient tech time would be allocated to achieve this. Alas, much of this was not done. We do not know where the system and coordination failures occurred. Some of the experience was very disappointing while our combined efforts with those of the techs we interacted with eventually kept results acceptable but it seems the results needn’t have been compromised in any way if the process had been clearly explained, expectations set, and/or the represented process had been accomplished.

I was very happy with the product and service I received from Best Buy. I work from home and my computer crashed and while I do routine back ups, there was some information I added between my last back up and the crash that was very important. Best Buy suggested an external hard drive and it was easy to use and their Geek Squad helped pull the information off the old computer and even loaded it onto this device for me. Outstanding!

Transferred my data quickly and efficiently Earlier than estimated.

My MacBook Pro had excessive internal memory from video production and backup issues. Apple referred me to the local Geek Squad, who did a great recovery job archiving and relieving the data management problems within a day.

Agent mounted and transferred very efficient, Professional with interactions, Verbally explained and demonstrated knowledge of product.

The agent helped me decide which desktop computer would be the best value and transferred all my data from my old computer. All my data transferred without incident.

Data transfer was done quickly and timely and correct.

Jacob and Jackson did an amazing job of backing up my professional lifetime of training. The way my old drive was working (and not working) made their job difficult, but those two young men stayed with it and got the job done. My extreme gratitude to Jacob and Jackson and to the Midwest City Best Buy store for incredible employees and service.

Got my computer running again was super quick and easy service

The GS did something for me that I was comfortable doing correctly myself but had to be done. They did a great job and quickly. I was back home with my new computer and using it with all my data from the old computer within 24hrs. I lost little to no time from work.

Hi! I’m Jalen. Firstly I want to say that I received excellent service! Not only did was my service exceptional, the problem and task at hand was finished within minutes! What I thought was going to be a highly anticipating and anxious moment was turn into a long living harmony in turn!

Geek Squad was able to quickly transfer data from my old computer to a flash drive for my mother's birthday present. They even finished it earlier than the estimated time slot so I would be able to ship it to her in time. I am super appreciative of geek squad and would definitely recommend to anyone looking for any kind of technology service or repair.

Taz, the salesman who assisted me at Best Buy. Was so intelligent, knowledgeable and kind in assisting me in the selection of a computer to purchase! And I am thrilled and extremely pleased with this computer. My 20 year old grandson recently visited me and also highly approves of this purchase. One of his very best friends has the very same computer!