Customer Ratings & Reviews

They were very thorough. They explained everything they were going to do; how long it would take; and how much each item would cost. They performed as promised and delivered as promised and one day early. I couldn't have been happier.

The geek squad did a great job completing what I had asked of them from back in up my old laptop to my external hard drive plus putting the stuff on my new laptop and setting it up for me. Couldn’t have done it without them :)

Geek squad did a great job of transferring everything from my old desktop and laptop to the new ones. Was impressed when they met with me and went over everything on the new products and repacked them back into the boxes like new.

Very easy to get up and running. Automatically backs up my data every night. Thankfully I have not needed to retrieve anything lost, but I know it’s on the external drive if I need to get it.

As a college student in the middle of a semester it was nice to have the ability to have all of my daughter's information transferred for her so when she opened her new Mac everything was exactly the same as it had been on her other Mac!

These guys did a great job getting the data off of my old iMac, which took them A LOT of time. Cost wise, the machine was no longer salvageable, so I'm fortunate that everything could be backed up and transferred to the new one. Recommended.

Service was explained and the job was completed - success!

I had purchased a CD for making Greeting Cards, on-line. I tried installing it but kept getting an error message. I called the Hallmark Company and explained the problem the first time, and the gal said that the error means that there is a conflict with my Virus Protection, and I should contact that company for a solution. I tried that, but got nowhere unless I wanted to pay for the service to attempt to fix it. Since I already have a paid contract with Geek Squad, I called them. Agent Michael went through my system, even disabled the virus protection and it still would not install. He suggested that I return the Software to the seller and get either a refund, or a replacement. It took a while for him to check everything before giving his final suggestion, but I returned it, got a new CD and it installed correctly. Thank you Geek Squad for knowing what you are doing in so many situations.

Done quickly professional, explained everything completely.

My new laptop stopped powering on unexpectedly. This would normally be rectified by OneDrive but the sync didn't happen with my latest data. DATA was a major concern and Geek Squad took care of me. It's my own personal IT department.

All of my saved documents, data and pictures was transferred from my old computer to my new Lenovo without the loss of one thing. They came through with the promise they made me and on the date and time they set up for me to pick it up.

My pc would not power up and because I did not have an external backup drive, I took my computer to Best Buy for help. They were able to transfer all my data easily and all pictures and files are now safe. Thank you Best Buy!

I set up an appointment online, came in on my appointment date. They were super busy, but because I had an appointment I was in and out really fast. Very professional. I was told that it might take 1-3 days. That is really just their policy as a buffer in case there are any issues. I was called back within 3 hours to pick my computer back up. It was all ready to go. I took in my Dell that I bought years ago (still running Vista) from Walmart. The power button went out and I could no longer start my computer. It was time to upgrade anyways. I ended up buying a custom built HP off of Amazon. None of that mattered. They didn't treat me bad or anything because I did use them for either computer. They did the initial start up on my brand new HP and data transfer over my data from the Dell. Very satisfied with the whole experience.

I was so impressed with the service by the Geek Squad. They knew what was needed, helped me choose a couple of upgrades, transferred all my data and had the job done in one day. I was also kept informed by email of the progress of my repair.

I am always concerned about having material on an old computer transferred to another. Rey thankful there are people that know how to do this and I can be worry free. They did a great job.

The first transfer attempt did not go so well (in store), only when using the Geek Squad over the phone-with the technician's taking over the computer-the overall-initial task- has been completed successfully.

GeekSquad has always been very professional and able to answer all my computer problems. It usually takes an hour or more when they take control of your computer but they run a complete analysis and repairs and updates all problems.

My mother board crashed but the Geek Squad was able to transfer all my stuff off the drive onto a portable drive. It only took them an hour, even with ALL the stuff I had on the old drive - that they also returned in a static proof zip bag.

I am very happy with the In-Store service that Best Buy Geek Squad provides with destroying my OLD hard drive from the OLD computer. I brought the OLD computer into the store and they took out the OLD hard drive & pulverized it right there! Wow! And showed it to me when done - that the platters were destroyed and that I would not have to worry about any data or information being taken off of it. Thank you, Best Buy!

The staff is knowledgeable and helpful. Having an appointment is a good idea. Back in the day I stood in line at the MOA almost every time.