Customer Ratings & Reviews

The data transfer was recommended to me when I expressed my concern about losing the data from my old computer after purchasing a new computer. I had two older computers, and the data was transferred from one to my new computer and I purchased a flash drive and the data from the other computer was transferred onto the flash drive.

I couldn't get an appointment by phone.. I came into the store and the man behind the Geek Squad counter helped me immediately. Without an appointment. He was very helpful

Very efficient, stayed in store to pick it up. Ready in 45 minutes. Excellent service.

The agents created a backup for me in case there are other issues.

My 10 year old PC died. Like most, I didn’t back it up and was concerned I had lost home finance information and lots of family pics. The local Geek Squad worked their magic.

The geek squad agent, Andrew , was very professional and knowledgeable about my problem. He recommended a new hard drive, backing up all my data and providing this service very quickly. The hard drive has worked very well and all my data was saved. I am very glad I had the geek squad repair my laptop. A strong praise and kudos to your geek squad agent, Andrew, of the Gilroy, Ca store.

Data was smoothly transferred from an old desktop computer to my wife's new laptop. In addition, all data from my old Lenovo was transferred to my satisfaction to my new laptop.

Bought a new computer and left it and my old one, along with external hard drive, with them to transfer files/data to backup, as well as to new computer. It took them three days (they told me up to 7 or more), so fairly quick. They cleaned my old computer really well, which I greatly appreciate. Love them. BUT...the guy who sold me the new laptop and the geeksquad guy who checked me in, did NOT inform me that for a data transfer you have the option of having everything transferred to a file on your desk top and then you have to move everything to the appropriate place, install, etc. or them doing all of that. I assumed, when I paid $100 for this service, that they would transfer everything to their drives/folders, etc. They did not. Then they told me that I didn't mention which option I wanted when I checked the computer in. No one informed me of this. Thought it was a little strange. ? Anyway, they remotely did it for me, which took another 3 hours, but at least it was finished. I will say, that is kind of a big deal to me and a big faux pas. Other than that, I am happy with services.

The Geek squad is such a wonderful asset to have at Best Buy. All the staff are very knowledgeable and helpful.. They were extremely patient and were able to take the time to answer all my questions. They were even able to transfer data which I thought was lost on my old tower to the new one I purchased. This was all done in a timely manner, I must add.

I recently purchased a new PC and left it with my old one at the Geek Squad desk. In a few hours they had all data transferred, cleaned up my external hard drive, explained photo storage to me, and readied the old PC so I could donate it to a non-profit community organization for their use. A few complications arose, which they handled perfectly.

Would not pay $100 for this, but the service was quick and everything was transferred exactly as it was on my old laptop. I received this for free with the purchase of my new laptop and could do the transfer on my own if it wasn't provided. A good service, but I think $50 is a more appropriate price.

My laptop motherboard went out and im glad the geek squad was able to help me and recover my information. They backed it up on a drive so i was able to have all my documents. i left my laptop and a few days later went back to pick it up easy!

Data transfer and installation of new data was d9ne in a prompt way. The trchnicians were professional, helpful, friendly and answered all questions. Very much appreciated.

Very knowledgeable and very patient. As a senior citizen I am not familiar with all the new computers and applications. The Geek Squad transferred everything I required from my old computer. The work was done in a very timely manner. When I went to pick the new computer up at the store they were very courteous, patient and answered all my questions.

I spilled coffee into my laptop, rendering it useless. I was using Norton backup services. However, Norton backup only had about 20% of what was on my computer!! I called Geek Squad and they said I had probably ruined the motherboard, but they might be able to extract all the data from the disc. Sure enough - they did!!!! Saved me from a disaster.

The team was extremely helpful backing up my files with no problem! Quick and efficient.

Was taken within a min of my time. Initially we thought the problem was my hard drive so they were going to put in a new one.Unfortunately it was my mother board and I needed a new computer. I did get a refund for they hard drive. They were able to save my data.. No charge under my plan.

My hard drive crashed so I took my computer to Best Buy Geek Squad. It took a couple of days because they had several customers in line before me, but it was worth the wait. Geek Squad managed to save all of my files and installed them on my new hard drive. I'm glad I have Geek Squad protection for all of my new electronics.

99% of what I had on My old computer made it to the new one, especially all My personal files & folders. Had to re-install my printer though. Not a big deal. For those who don't know what their doing, let the Pros handle it.

Documents were installed however they installed Edge and I woukd gave preferred chrome as I was familiar with that previously. Also was told that if price went down in 60 I would get a credit to my credit card, when it did go down I was only able to get a store gift card which I still have not received in 3 weeks. Also, the price is reduced even more in the furst 60 days of my purchase but they wiil not match it.