Customer Ratings & Reviews

They did trouble shooting on my elderly mothers computer and found it was taken over by a hacker in the Phillippines ... they tried to transfer $3,000 from her checking account before I could shut it all down (as her son, and I'm a computer tech) ..... so we took it in and they found the issue, but my mother decided to buy a BRAND NEW COMPUTER at Best buy and we just took the old hacked on home ... they also told me how to fix the old one... I need to wipe the hard drive ..... but overall it was a GREAT EXPERIENCE and the people were VERY NICE ..... WILL GO BACK WITH ANY ISSUES ANY TIME --- great experience. Hope you consider my 82 yr old mom in your $400 gift card contest .... that would make her SOOOOO HAPPY and she could get some more stuff she REALLY needs ....

My laptop unexpectedly stopped working after several days of activity. No ability to launch or login. Geek Squad to the rescue. So happy I remembered that Best Buy offered the service and when I described the issue, the techs were able to present possible alternatives. The laptop unfortunately could not be salvaged but thanks to the squad's expertise, they were able to transfer my hard drive data to my flash drive for further use. Thanks a million times over!

The staff at the Geek Squad were able to back up my files from an old Compaq Presario computer. They originally told me it would probably be a couple of weeks (no problem, since I hadn't looked at it in over 10 years). They out did themselves by finishing it in less than 24 hours. Thank you!

Geek Squad got all of my programs and files transferred for me and helped me save a family tree with over 38,000 people on it.

The Geek Squad did an excellent job in transferring my data from a HP to a Surface Pro 4. I bought the Surface on Saturday morning and was told it would be two to three days before it was ready. It was ready the next day! I appreciated the fact that I could make an appointment to pick it up! They walked me through the basics of the Surface during the appointment. A great experience!

the agents did there good job when i went to take out the memory out of my old computer.

I thought the entire work was done professionally and expeditiously as requested. I received a call that the transfer of data was done prior to the initial date estimate. The staff helped carry the new and old computer to my car. There is only one problem: When I brought the old computer, I had an AC power cord with it and that AC power cord was left behind. I would like to stop by and pick it up over the next couple of days. I was impressed by the overall cooperation and customer focus by your employees. Thank you. I will express my thanks personally when I stop by to pick up the AC power cord, Thanks again Aro Jack Bedevian

The agents transferred my data to my new laptop without issue. They knew exactly what to do.

Unfortunately, my telephone support Geek Squad maintenance plan I've had for years was not enough to fix my problem. As many of you may know, doesn't everything seem to go wrong at the worst possible time? The hard drive on my very young gently used HP All One completely failed less than a week before I had to go on vacation. I brought it into Best Buy and was advised I should upgrade to the GS total tech support that would cover future in store service and phone support at no cost. I was originally told they wouldn't be able to recover most of my data. I was also told it may need to be shipped out for repair. To my surprise, they were able to fix it in store and as far as I can tell so far, most of my original data was recovered. Geek Squad maintenance plan is a must have for anyone that isn't very tech savvy. A good experience with the agents and a good impression of most. They were very helpful and had my computer ready for me when I returned from vacation.

The agents repaired/replaced the corrupted parts of my computer in a timely and successful manner. I would highly recommend them to anyone.

The Geek Squad transferred my data from my old laptop to my new laptop in less than 24 hours! They were quick and very knowledgeable. I highly recommend The Geek Squad for all your technology needs.

Purchased a new computer at Best Buy. they backed up everything with no problems. Love the Geek Squad team.

The Best Buy sales person transferred all the data from my old phone to the new phone I purchased. She knew exactly how to do it and was quite proficient in operating both phones at once to do the transfer with the Smart Switch apps. She was very pleasant and answered all my many questions. When the transfer was done, she had me check my new phone to make sure it got all the data and files. It did get them all and I walked out with a new and useable phone.

VERY EFFICIENT, TIME PROVIDED WAS WELL-USED AND I AM VERY HAPPY WITH THE SERVICE OVER ALL THAT I RECEVIED.

The geek squad agent, Andrew , was very professional and knowledgeable about my problem. He recommended a new hard drive, backing up all my data and providing this service very quickly. The hard drive has worked very well and all my data was saved. I am very glad I had the geek squad repair my laptop. A strong praise and kudos to your geek squad agent, Andrew, of the Gilroy, Ca store.

Very efficient, stayed in store to pick it up. Ready in 45 minutes. Excellent service.

Bought a new computer and left it and my old one, along with external hard drive, with them to transfer files/data to backup, as well as to new computer. It took them three days (they told me up to 7 or more), so fairly quick. They cleaned my old computer really well, which I greatly appreciate. Love them. BUT...the guy who sold me the new laptop and the geeksquad guy who checked me in, did NOT inform me that for a data transfer you have the option of having everything transferred to a file on your desk top and then you have to move everything to the appropriate place, install, etc. or them doing all of that. I assumed, when I paid $100 for this service, that they would transfer everything to their drives/folders, etc. They did not. Then they told me that I didn't mention which option I wanted when I checked the computer in. No one informed me of this. Thought it was a little strange. ? Anyway, they remotely did it for me, which took another 3 hours, but at least it was finished. I will say, that is kind of a big deal to me and a big faux pas. Other than that, I am happy with services.

well, the staff is so helpful and welcoming, sometimes i just pick their knowledge for support, like the computer, mini port, disk drive, are all ideals to keep me coming back for help. they did a wonderful job transferring data.

The Geek squad is such a wonderful asset to have at Best Buy. All the staff are very knowledgeable and helpful.. They were extremely patient and were able to take the time to answer all my questions. They were even able to transfer data which I thought was lost on my old tower to the new one I purchased. This was all done in a timely manner, I must add.

When I brought my computer in for repairs, I was really nervous about losing all my files—photos, documents, everything. Thankfully, Geek Squad offered a data backup service, and it was a total lifesaver. They backed up everything safely before doing any work, and when I got my computer back, all my files were right where they should be. They explained everything clearly, handled it professionally, and made the whole process super easy. If you’ve got important stuff on your device, I 100% recommend letting them handle the backup. Huge peace of mind.