Customer Ratings & Reviews

Bought a new computer and left it and my old one, along with external hard drive, with them to transfer files/data to backup, as well as to new computer. It took them three days (they told me up to 7 or more), so fairly quick. They cleaned my old computer really well, which I greatly appreciate. Love them. BUT...the guy who sold me the new laptop and the geeksquad guy who checked me in, did NOT inform me that for a data transfer you have the option of having everything transferred to a file on your desk top and then you have to move everything to the appropriate place, install, etc. or them doing all of that. I assumed, when I paid $100 for this service, that they would transfer everything to their drives/folders, etc. They did not. Then they told me that I didn't mention which option I wanted when I checked the computer in. No one informed me of this. Thought it was a little strange. ? Anyway, they remotely did it for me, which took another 3 hours, but at least it was finished. I will say, that is kind of a big deal to me and a big faux pas. Other than that, I am happy with services.

I spilled coffee into my laptop, rendering it useless. I was using Norton backup services. However, Norton backup only had about 20% of what was on my computer!! I called Geek Squad and they said I had probably ruined the motherboard, but they might be able to extract all the data from the disc. Sure enough - they did!!!! Saved me from a disaster.

The Geek Squad transferred my data from my old laptop to my new laptop in less than 24 hours! They were quick and very knowledgeable. I highly recommend The Geek Squad for all your technology needs.

Would not pay $100 for this, but the service was quick and everything was transferred exactly as it was on my old laptop. I received this for free with the purchase of my new laptop and could do the transfer on my own if it wasn't provided. A good service, but I think $50 is a more appropriate price.

geek squad did a great job being able to set old laptop so as to transfer info to new laptop.

My laptop motherboard went out and im glad the geek squad was able to help me and recover my information. They backed it up on a drive so i was able to have all my documents. i left my laptop and a few days later went back to pick it up easy!

My hard drive crashed so I took my computer to Best Buy Geek Squad. It took a couple of days because they had several customers in line before me, but it was worth the wait. Geek Squad managed to save all of my files and installed them on my new hard drive. I'm glad I have Geek Squad protection for all of my new electronics.

I took 2 laptops to Geek Squad to have the info from my old Laptop (Windows 7) onto my new Laptop (Windows 10) The transfer by the Geek Squad was quick and they took the time to help me set up certain changes from Windows 7 to 10 & help explain how to update my files and set up icons, favorites, etc. GEEK SQUAD IS A GREAT HELP !!!

Was taken within a min of my time. Initially we thought the problem was my hard drive so they were going to put in a new one.Unfortunately it was my mother board and I needed a new computer. I did get a refund for they hard drive. They were able to save my data.. No charge under my plan.

Geek Squad was exceptional. A little long of a wait even with an appointment but service was great.

They did what they said they were going to do. I would use GS again.

When I came to get a problem figured out on my phone on what the company needed to get me to fix on my end, the guest representatives were very helpful and explained step by step what I should expect next. Two days later my computer was ready for pick up, and now I can get back to my school work.

Our Geek Squad member provided excellent service in transferring data to a new laptop. He was patient with our questions and was able to finish the transfer very quickly.

Had a few issues with data back up, but staff worked with me and eerything was ultimately as I wanted it. Speed very impressive on new computer considering I transferred one third of unit's capacity from previous computer. Staff explained everything to me and now I am fully operational and doing tasks quickly and efficiently!

Agent went above and beyond the call of duty to make sure everything went smoothly and seamlessly with my iPhone purchase

Data transfer and installation of new data was d9ne in a prompt way. The trchnicians were professional, helpful, friendly and answered all questions. Very much appreciated.

great experience with Best Buy back up and transfer service - they were able to make sure everything from my previous computer transferred to my new all in one system, and they even showed me some short cuts I could take on my own

Agents did a great job recovering my data, fought a difficult old device but made it work.

The Best Buy sales person transferred all the data from my old phone to the new phone I purchased. She knew exactly how to do it and was quite proficient in operating both phones at once to do the transfer with the Smart Switch apps. She was very pleasant and answered all my many questions. When the transfer was done, she had me check my new phone to make sure it got all the data and files. It did get them all and I walked out with a new and useable phone.

Run a business and my dumb self didn't do a back up in over 3 years despite having 2 external hard drives. Anyways, you know the story and computer crashes. I'm the lucky 1% where it's damaged beyond repair and nothing can be salvaged off hard drive. So off to Geek Squad recovery for phase 1. Problem is only 3/4 or less is recoverable with the lesser cost of the data recoveries (can't say cheap because this isn't cheap). However the issue I had was the files I wanted were mostly kid photos and if not recovered they were lost forever. The gamble was that if just one file was recovered for phase 2 I was looking at triple the cost and a nice vacation payment for possibly one file. That was hard to swallow and knowing they had to rebuild the hard drive was not exactly encouraging. Long story short l, the expensive recovery was 100% worth it and they recovered everything but something like 14 files from over 20,000. I was hesitant and the hard drive sat there for probably 6 weeks with daily calls until I forced myself to pay it but sure glad I did. All said and done I expect to get 99.9% of my files back.