Customer Ratings & Reviews

The printer I bought came with very poor set-up instructions. I had to contact product support and they charged me an extra $40 to get it working. Printer is working fine now but am disappointed in having to pay the extra charge even though I purchased the 3 year warranty. Likely not to buy here again.

the geek squad after 2 remote calls and 2 on-site calls my printer problem was resolved! found out the remote call undid my in home service call fix and that caused the second in home call. thanks to david from canton to fix both the in home calls and he was great!!

The agent helped me set up a new printer. But I couldn't find the password for my printer, she found it but didn't share it. I'm still not sure what it is. I didn't like that.

Our almost new printer didn't automatically update drivers and even with Geek Squad support we had to pay additional for them to install the drivers. This should be something that we can do without extra fees. If is something we can do ourselves I feel that we should have been informed of how that is done.

the agents connected my new printer and loaded drivers for print and scanning

spent almost 5 hours on trying to get new printer connected with no luck. Finally had to pay more to get it set up than I paid for the printer. Dd nor know it would be so complicated to set up a printer. Techs were all very accommodating and patient

I WAS HAVING TROUBLE WITH MY PRINTER,SO I CALLED BEST BUY,THE TECH HAD TO GO INSIDE THE COMPUTER AND HE CORRECTED THE PROBLEM,HE TOLD ME TO CLICK THE ON OFF BUTTON ON THE PRINTER 25 TIMES AND TO DISCONNECT THE PRINTER POWER SOURCE AFTER THAT THE PRINTER WAS BACK TO NORMAL

Overall, after speaking to someone who knew what they were talking about, the experience was good to go. At first the person tried to tell me I had to pay more than what I was initially told. Once I got that straight, I spent too much time with the next person who was obviously inexperienced, because she/he kept asking me the same questions. The final tier fixed the issue in a snap.

The agents tried to fix the problem with my printer hookup to my computer but could not do it was a waste of money

the tech support was great, help me to stay safe on line by clearing up some computer issues i was having. so i was very happy with the service i received and i trusted them to access my computer remotely i will use them again. thank you

Got the job done! Couldn't figure out how to get my USB port working with my software and very fast with no more problems. Thank you!

It’s all great if ur problem can b solved by a Level 1 agent. If not, that agent will enlist the aid of a Level 2 agent…but not before u pay them $39.99. I wonder what would’ve happened if the Level 2 agent was stumped!!?!

Agent solved my printer problem and have had no issues since.

I was pleasantly surprised at how knowledgeable and fast my support was. Let’s face it, customer service is dead, but the service I received was above and beyond what I expected.

Worked with Greek Squad for 4 hrs over 2 days and had them come to the house. On site determined printer could not be repaired.

I was grateful for the employee who helped transfer my info. from my old phone to my new phone. I'm a senior and not very tech savvy.

Questions were asked promptly! Great support. HIghly recommend Bet Buy product services

The Geek Squad is amazing. Anytime I have problem with my computer, they are available to assist me. It’s comforting to know that I can always depend on the Geek Squad for their support.

I was there to have my iPhone setup and data transfer. I was told this would cost $80. Before getting started the associate questioned the amount, and had to check with 2 other people. I’m pretty certain he was trying to charge me an additional amount. Then he went to charge my card without telling me what I would be paying. He also pushed for me to purchase a year subscription for Geek Squad service, even though I told him several times I wasn’t interested. This is all before he even began to work on my phone. He was not friendly and seemed annoyed. It’s pretty obvious that Best Buy in general doesn’t particularly like dealing with older customers, partially because they aren’t interested in buying multiple devices. It’s not the first time I’ve sensed this.

All information given was accurate and easy to understand. The technician was polite and patient. The problem was solved satisfactorily.