Customer Ratings & Reviews

Came in in great condition works awesome would buy agin

Can't beat the format and all it does. Cons: 1) window you see is pretty small 2) tough to focus the window, 3) no obstacle avoidance if head tracking is on, shouldn't be physical limitation so hopefully fixed in software update.

回复：[## 8693933 ##] DJI Customer Care Team CAS-19485686-J8G3S0 Inbox  DJI Support Dear Laboutine,  I hope this email finds you well.  This is Eva, Customer Care Manager from DJI. Your case was escalated to me by our relevant team, and I appreciate the opportunity to address your concerns. I feel regretful to hear that your DJI Avata 2 has been flown away. Upon checking, since your Goggles can not be held charge and powered on, therefore we are unable to export the flight records from Goggles to perform the data analysis and figure out the cause of the incident. We apologize for such a dilemma. I totally understand your frustration regarding this matter if I put myself in your shoes. Please kindly know that, without the flight records, we cannot determine whether the flyaway accident occurred and whether the incident was caused by non-human factors. In similar cases like yours,  we are only be able to provide fully paid serevice for customers to purchase a drone. However, considering your special situation as our valued customer, we are willing to make the best efforts within our capabilities to make up for your dissatisfaction. My colleagues previously has done their best to offer you a US$ 30 discount for you to purchase drone and one battery. I know that this may not be enough for you. Regarding your situation, I had been discussing with the team this morning whether there is a better discount, and finally I strove a US$ 50 cut for you. I feel terribly sorry for the unpleasant experience that you came across. It is not our intention in any way to add more frustrations to our customers. I am very willing to provide you with as much help as I can. But I am sorry that DJI is unable to confirm the authenticity of this accident at present due to the process requirements, I really cannot apply for any additional discounts or full replacement costs for you. We know that you still expect a free repplacement service for the Avata 2, but after escalating your case to multiple departments, I am afraid that we will not have the authority to waive the replacement cost. I understand US$ 50 discount doesn't meet your expectations, but we sincerely seek your consideration for the offer as this is the best we can offer in this case. If you accept taking the US$ 50discount as the full settlement of this case, please reply to this email with your confirmation, and I would be happy to assist you with moving this forward.  We appreciate your patience and understanding throughout this process. Should you have any questions or need assistance, please feel free to respond to this email. Thanks for your support to DJI. Have a nice day. Best regards, Eva DJI Customer Care Team DJI Support Dear Laboutine,  Greetings.  On behalf of DJI, we're proud that you've selected our company as your service provider. We are keen to resolve the issue as much as you are, but if  the necessary information can not be provided, I feel sorry that we are unable to proceed the procedure of the flyaway case and we could only provide you with a paid service.  I understand your mentality very well. However,  DJI does need evidence (flight records and flyaway report) to confirm the true occurrence of the accident. Once again, it is definitely not that we do not believe that such a thing happened to your aircraft, but the company's process does require these steps to proceed. I cannot directly violate company policy by providing you with a higher percentage as discount or full replacement costs as the flyaway policy is formulated after careful consideration and is intended to treat all customers fairly. Thank you very much for your understanding and cooperation, and look forward to your reply.  Best regards, Eva DJI Customer Care Team (Original letter to DJI) My experience with DJI customer service with a Flyaway case--CAS-19230357-B1Y0H0 The amount of kind but in the end meaningless words such as we are sorry, we understand and we will do the best, did not equate to the service provided and I am to elaborate. I invested into a number of DJI products including action 4 and action 5, Osmo 6, mini pro 4, integra goggles, Neo, and avata 2, also purchasing a 2 year fly away refresh program for the 3 drones. I liked the products and then the day came when one of them flew away, that was avata 2 and I had to  deal with DJI customer service.  It began with a representative who assisted me with extracting fly data from the integra goggles. We found out thru various legion of steps that the data was not synced between the avata 2 and the integra goggles. The rep came to conclusion that the only way to provide the proof of a downed avata 2, was to directly put the phone camera to the lenses of integra goggles and record the last view before avata 2 went down and provided me the link to submit it. I have submitted the video file as directed.  Time passed and I contacted the chat support for progress update and was told that the previous rep was wrong and the solution that was provided is not good and we need to try data extraction again. So we went thru the step that were done with the previous rep again to no avail and next was to ship me an OTG cable. Time passed by and I received the cable and contacted DJI support again and we went thru the same step over again with no new solution. A rep asked me if I would ship the integra goggles to DJI to do that themselves and I shipped it to DJI for their expertise on extracting data.  Next, I was contacted by DJI support and was told that they can’t extract the data, what a surprise, however there is more. A DJI rep told me the integra goggles need to be repaired and I would have to purchase a new Avata 2, even though I have purchased the 2 year fly away refresh warranty.  I have followed the directions of every rep to realize I am being pushed into buying another avata 2. Anyone considering investing into the DJI equipment will realize this too and  await the DJI support to do the same to them if it would ever happen and the probability for this to happen, is very high and so is to be left to fend for yourself.

Overall good goggles and controller. However, it's not very comfortable to wear. Also, I find that I have to adjust the lens settings often to correct for blurring on various part of the view

Bought this for my DJI Mini3 Pro. Works great. Setup is easy once all the updates have been installed. Fun to fly.

Great quality. Works with Mini 4 Pro. Adds a new level of fun to flying FPV.

The product is fine. Good quality but as always DJI always leaves us wanting more. I bought this goggle to be able to use it with my mavic 3 pro and if you can but it loses one functions and connectivity. I hope that soon with in update the functions will improve.

so fun to fly with this setup. setup is a little tricky but worth it.

If you want to experience something different and have a lot of fun, pair these up with the Mini 3 Pro, Mini 4 Pro or the Avata. You won’t be sorry.

This personally gave me a little bit of motion sickness, but not that much, but aside from that with me personally, this was absolutely sick

Great product...can now have the same thrill as being in the cockpit of my drone...Easy to set up and use.

 I always look for the best and Best Buy. They always got what I mean. Always shipping on time.