Customer Ratings & Reviews

We have 2 dogs and there was hair everywhere, I clean my house but I don’t see any change, but now my house is clean. I love it!!

"Excellent product! Works perfectly and delivers exactly what I needed. Highly recommend it to anyone looking for quality and reliability."s perfectly and delivers exactly what I needed. Highly recommend it to anyone looking for quality and reliability."

The Eufy X10 Pro Omni effectively vacuums and mops, leaving floors spotless. It boasts excellent obstacle avoidance and a convenient self-emptying base station. While pricey, it's a great choice for those looking for a top-of-the-line robot cleaner that does it all, with the caveat of a bulky base station and operational noise.

It has saved lot many hours cleaning the house. That time I am able to spend time with my kids. We can also start it and get to the job from wherever we are so that it finishes the job before we reach home .

100% worth decision we had taken .. its has excellent features. I lover the software updates & improvements. For baby they should include some features to entertain as our baby keeps interrupting the cleaning.

I clean my floors nearly everyday due to pets and personal traffic. I have an 1.5 hours a day added back to my life! Hands down the best purchase I jave made in a while! Just get it!

It cleans and mops great. Suction was incredibly strong.

Best robot mop/vac on the market. I changed the voice to spanish because it's kinda funny. But, the X10 Pro does a great job and the app is very well put together.

I cannot say enough good about Mrs. Doubtfire! She’s smart, efficient and well worth what I paid! Setup was easy and I set her up and the app myself!

I missed the return period by two days so that's on me but this does a pretty poor job of getting up pet hair. the app is very intuitive and the mapping feature is fantastic and it's adaptable in dealing with moving objects like chairs and tables. but that is pretty meaningless when it doesn't get edges well and it doesn't get pet hair very well. at this price point, you expect the vacuum and mop to work the way it's described to work.

I love this machine it does wonders. I love the fact that I can schedule it to vacuum mop or vacuum and mop together and avoid my high profile carpets. I would recommend this to anybody. Also, no subscription needed like other models

I have tried several robot vacuum cleaners, and this one is the one that does its job best. Easy setup, 100% recommended.

All the features of the more expensive well-known brands, but at a fraction of the price. Great suction, great mopping performance, mostly easy to use app. It does everything you need it to, to keep your floors clean on the regular without having to fuss. Just beware that it really likes to work on a single floor (map) even though the app claims it can have multiple floors (maps). Highlights: * Good vacuum suction. * Good navigation. * Excellent mopping with auto-rising rotating pads. * Relatively quiet for suction level. * Large fresh and waste water containers. Room for Improvement: * Small dustbin means more frequent mid-job return trips to the base to empty. * Design of water container lids doesn’t inspire confidence. * App is good but the more expensive brands are better. * Robot gets really confused with multi-floor maps. Setup: The box was exceedingly easy to open and unpack. It all started with an outer shipping box that had pull tape to separate it into an upper and lower half which really made it easy to remove the main box. If you buy it in a store, it probably won’t have that outer shipping box, but the main box was also easy to unpack everything. The robot was stored vertically in a carton with a handle and the base was fully assembled aside from the mop-cleaning ramp which easily snapped in place. As with most robot cleaners that include a base station, you find a good spot for the base and plug it in. This one has separate tanks for both dirty and clean mop water as well as a spot for the self-emptying dustbin bag. Your first bag is pre-installed so all you need to do is lift off the clean water tank, fill it up and then put it back. That’s it for the base. Next is the robot - remove all packing and protective tape and slide it back-end-first into the base. It powers on and starts providing voice guidance. Install the free eufy Clean app, sign up/in, and then choose to add a product. The app walks you through adding the robot, getting it on your home’s wifi, and setting up the basics. The last step is having the robot create the first map of your home. Just tap the button in the app to create the first map and watch the robot quietly explore your home. It took about 20 minutes to automatically create the map and it did a surprisingly good job. I then went back in the app to refine the map and give each room a name. Joining “rooms” together was easy, but separating them was a bit more of a chore and zooming in on the map isn’t as straightforward as doing the pinch zoom gesture as you have to start pinching on just the right spot or it won’t do anything. Since the maps are created by the robot’s lidar vision, sometimes it creates phantom rooms like at a staircase or a sunken room. It is impossible to remove those rooms so the best you can do is separate them out and name them something that you’ll remember is not a real room. This also makes it impossible to use the “Clean Everywhere” command as that would cause the robot to try to clean these phantom rooms. My home has two “levels” that are separated by a single step-down of about 6”. The barrier between these two levels is enough to keep the robot from jumping off the cliff but it still added parts of each level to the other level’s map. This may seem like a small issue, but it creates a massive problem later on. Anyway, setup went as expected and aside from the above issues with multi-level maps, everything went smoothly. Maintenance of the robot is well thought-out and easy. On the robot itself, the roller bar is easy to remove to clean or untangle debris. There is a novel comb in there to cut any wound up hair, too. The dustbin is easy to remove from the top so you can clean or replace the filter. The base cleans and dries the mopping pads so regular maintenance is automatic, but the pads are easy to remove if you have to swap them out. In the base is a removable tray where the mopping pads are cleaned. Periodically remove that tray, give it a good wipe and rinse and slide it back in. That’s about it for periodic maintenance. Usage: With the fresh water tank full, the dirty water tank empty and a fresh bag pre-installed in the base, I sent my new robot helper out on its first job. I told him to clean two specific rooms and he performed well and then returned home to clean the mopping pads and empty the bin. The next time I sent him out to a different room and he again did an admirable job. So far, so good! Now here’s where the problems started…. the cleaning base is on the “main” level, but I wanted him to vacuum and mop all rooms in the “lower” level. Apparently, he doesn’t like it when his base isn’t on the same map that he’s cleaning. The “main” map clearly shows the base and the “lower” map does not. I told him to switch to the “lower” map and clean there. First I tried to just pick him up from the base and plop him on the “lower” floor, then start the job. He wanted to first wash his mop and refill his tank, but he couldn’t do that since the base was on the other map. Fail. I manually put him back on the base on the “main” map and tried again. This time I told him to clean on the “lower” map but before moving him there. I let him clean the mop and refill the tank and when he started making his way to the other map (which is impossible for him to reach on his own), I paused him, picked him up and put him on the lower floor. He “positioned” himself correctly and started cleaning. Woohoo! However, part-way through cleaning, he wanted to return to the base to wash the mop, but since the base was elsewhere, he just stopped and issued an error. As much as I tried, I could not get him to clean and mop the rooms of the second map. Given that he is aware that there are two maps and exactly where the base is on one of them, I’d expect a bit more “smarts.” I would expect him to recognize that the job is on a different map, and to ask to be put on that map after mop preparation. I would also expect him to to pause during the job on the map that doesn’t have the base, ask to brought to the dock for mid-job mop cleaning, and then ask to be put back on the other map. Fail. It’s neither convenient nor advisable to move the base once the maps are created, so if your home has two distinct floors (upper and lower, for example), until his smarts get improved, you should expect him to stick with only cleaning the floor his base is on. Another feature that other robots do better is zone cleaning and the ability to name a zone. I figured out how to do this, but it was not obvious. He can schedule cleaning and like the apps of other brands, the app shows where the robot is “live” during cleaning which is really nice. The on-board dust bin is smaller than other models. Given that there is an auto-empty feature in the base, the robot will just return to the base when it’s full, but a small bin means more frequent pauses and returns to the base mid-job. The same applies to the mops and going back mid-job to clean the pads. The mop does work really well, though. It rises up about 12mm to keep the moist pads off your carpets, unless you want to clean the carpets, too. The roller bar works well but is a bit narrow meaning that the robot has to overlap vacuuming passes to ensure coverage. Other brands and models have wider bars/openings, larger bins, etc… Overall navigation was rather good. He rarely bumped into walls or furniture and the AI vision system did a good job of recognizing obstacles and avoiding them. My dog didn’t seem to mind the robot and the robot didn’t seem to be bothered by the dog, so both peacefully coexisted. Overall: For single-level homes which any combination of carpet and hard flooring, this robot vacuum does a great job navigating and cleaning. It is easy to set up and maintain, and has most of the features of the more expensive brands at a fraction of the cost. For homes with multiple floors (multiple maps), beware that without a software update, this robot gets really confused and probably won’t get the job done without significant frustration on your part and confusion on its part.

Love it. Works amazing. Good customer service! Highly recommended!! Im very happy with the product.

The UFI X10 we had unfortunately didn't clean well under everything, especially under the cabinet. It also had trouble fitting into its place. Additionally, when it tried to clean the dirty water, the dirty water would remain and it would keep giving errors. It had a few other issues as well."

Mops better then I can! Performs better than I expected. I ended up getting a 2nd one for level 2 of the house.

At first it was good, would vacuum decently and mop decent. After 2-3 months i noticed it leaving stuff all over the house. I would clean the filters and vacuum the sensors everything as reccomended even bought new filters mop pad, brush on amazon and still wasnt good. The mopping after every wash it would say theres a leak somewere to contact customer support and the tray would be full with water. I knew it wasnt cleaning good as well because i have a dyson v15 extra and the green light when i followed the trail there was stuff everywere. I really thought this was a good go to vacuum as i did my research, used for about 5 months in total and just returned today in bestbuy for a store credit thankfully had the proctection on it. Eufy needs to do better, id say spend the extra money and look at something better. Also super slow live in 850 square ft apt would take an hour to vacuum entire appt .

Have to double wash floors most of the time. misses small things vacuuming. Terrible under kitchen or bathroom counter overhangs. 14 months young it stopped sucking the dirty water from the tray

This is our first eufy vacuum and we have come away impressed. The setup is a breeze. It was easy to connect with the app and it immediately found updates that it took care of with little intervention. Once the updates were complete it was on its way to mapping out the rooms. From mapping the rooms and running its jobs, I have to say the AI is very impressive. The map it has created is spot on, it knows exactly when to mop and when to only vacuum when it goes from our tile to our carpet, and it has yet to get stuck in furniture or on a rug. Once it is complete with a job, it shows the exact path it took and even shows when it cut across the landscape to get to another part of the room. Besides the app showing the exact path, it's also very customizable for the jobs. For cleaning intensity, you have Fast, Standard or Deep. You can then tell it to Vacuum and Mop, Vacuum Only or Mop Only. Cleaning can be set to x1 or x2. Suction has Quiet, Standard, Turbo, and Max settings and then for water you can choose Low, Medium or High. For the suction, it's very quiet and even on Max, it's quiet enough for us to run when the kids are sleeping. That part is important for the next part of the review because the only thing it could improve is battery life. When we have it on Max, it's not able to complete the whole job on one charge. However, with how smart it is, it heads back to its base, gets the charge and then picks up where it left off on the job. This is where the quietness comes in to play because it's fine for it to continue whenever it's ready as it's so quiet and it doesn't interrupt our kids sleeping. The last and most important part of the vacuum is how it cleans. We are very happy with the results of its mopping and vacuuming and that is why with how intelligent it is, it's easy for us to recommend for anyone looking for an affordable robot that can vacuum and mop.

This robot is amazing. The fact that sweeps and mops at the same time makes our life easier and spotless.