Customer Ratings & Reviews
- Model:
- GA03696-US
- SKU:
- 6517933
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.
This summary was generated by AI based on customer reviews.
Google's Still in the Smart Home Game?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Were you also surprised that Google's still in the smart home game? Me too! Well here's their Doorbell. It's.... meh. The Google Home app feels like it's been under construction for the past 5 years. It still feels like that. It's super clunky to use. Camera feeds load very slowly. It's not intuitive to search through saved videos or download sections of video. It is buggy and crashes too often. These aren't new issues with the Google Home app, and for that alone, I wouldn't recommend this product. If the Software doesn't work well, the Hardware doesn't matter. But let's talk about the Hardware anyways. Google took the camera and turned it sideways so it shows a tall view instead of a wide view. The claim here is so that you can see packages on the ground with only one camera (i guess some doorbells use two?) It kinda works. I never really thought that was an issue though... although it does seem like a very Google thing to tell you they fixed a problem that was never a problem in the first place. The camera quality is.... quite bad. Actually not just quite bad.. it's really bad. Google has this feature where it tries to recognize faces and you can assign names to them. The camera is so bad, it mixes up faces all the time and is EXTREMELY unreliable. You can't make out facial features all that well, colors are really dull and muted. And then there's the shell. I don't know why, but people seem to struggle to find the doorbell button. To me, it's obvious. It's a ring of light and it lights up and gets excited when you walk up to it. But no one can seem to find the button!! They all end up pressing the camera... Why do they even bother?
No, I would not recommend this to a friend1st Gen was better. 2nd gen doesn’t worth.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the first gen of Google Nest doorbell for five years (2019-2024) with nest aware to save 5 days of video for $50 y. After I upgraded to this second gen I had issues with the video history and face detection. The Nest Aware subscription didn’t work with the new device. As a result. I had to change the subscription to a more expensive plan ($80), it saves just video clips, not the 24x7 video. If you like the previous version and are thinking about upgrading, I would recommend not to, or consider evaluating other door bells before buying it. Another aspect to consider is, the wired version without the 24x7 doesn’t worth. You can use a battery version to get just clips. Lastly, when someone rings the doorbell, the video delays too much to display in the Google Display or in the phone.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, FernandoR. We’re sorry your experience with the Nest doorbell wired 2nd gen) hasn’t been the best. Here’s some tips to get face detection and improve video delays:
For face detection:
1. Position your camera so it can see faces easily. Familiar face detection works best when the subject is directly approaching the camera.
2. Check the lighting around your camera. Check your camera’s view at different times during the day to make sure that there’s no glare from the sun or other light sources.
3. Review your familiar faces library on a regular basis during the first few weeks, especially after you add a new person.
Regarding video delays:
1. Your camera’s video can also be delayed by a slow network connection.
2. Try quitting the Home app or the Nest app and opening it again. If that doesn’t work, you can try restarting your phone or device you’re watching with.
3. The video can be delayed if your camera, phone, tablet or computer is connected to a Wi-Fi extender, which adds extra relay time to any device that’s using it. In this case, connect your camera directly to your Wi-Fi router to help reduce the delay.
We’re here to help 24/7: https://support.google.com/googlenest/gethelp?
- Pros mentioned:Video qualityCons mentioned:Battery life
Dead after 6 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the gen 2 product. A step down in nearly every single way from the first wired doorbell, particularly build quality. My first gen Nest doorbell lasted approximately 5 years which is awesome. I purchased this one December 1st , 2023 and it was dead 1/14/24. Really disappointing, and made worse poor technical support from google. Basically jerk you around and waste hours of time doing stupid things. I genuinely think their goal is to break you down so you give up. Ontop of that you will be forced to use the google home app (this camera is not compatible with NEST). For those who have used both apps, the difference is night and day. Google home is a mess (no integration with most nest products , extremely limited functionality). I guess the only good thing I can say about this camera is it is cheaper than gen 1, and the video quality is pretty good... because of the horrific hardware and software issues avoid this camera
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, MichaelC. Thanks for sharing a review about the Nest Doorbell (wired, 2nd gen). We’re sorry to hear you’re not having the ideal experience we want to share with you. We’ll use your feedback as we’re constantly looking to improve the product’s reliability and usability, as well as how we provide support to users like you. Meanwhile, we'd like to have another chance to help you with your concern, please share with us your recent case number so we can continue our investigation here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life, Connectivity
google home app/nest is terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.upgraded to the wired doorbell after a pathetic experience with the battery version (no where close to the advertised battery life and I was having to charge it once every 2-3 days). Wired version comes with all required mounting hardware and is smaller than the battery version. The recording quality is also better. That's where the pros end. I have constantly gotten issues with the doorbell failing to connect to google home. Obviously wifi/connection is not an issue since the battery version had no issues streaming, I only returned it because it would not last longer than 2-3 days. The wired gen 2 will constantly show the device as "offline" even though it will give a notification that a person/vehicle/package was seen but will not let you access any of the footage. Bestbuy total tech will not help regarding this and google support isnt strong. I dont believe this is a hardware issue, its a well documented software/integration issue. Highly suggest going to a different brand until google home gets its stuff ironed out. Im very disappointed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi drbund, thanks for sharing the details of your feedback on Nest Doorbell (wired, 2nd gen) and with the Nest Doorbell (battery). It’s unfortunate to hear the doorbells fell short of meeting your expectations, and we’re sorry about your disappointment. We’ll definitely pass this information along to the right team to work on improving the products and the services we offer, including how we handle cases with accuracy and efficiency. Meanwhile, we’re hoping you can give us another chance to help, please share with us your recent case number at the following link so we can continue our investigation: https://support.google.com/googlenest/gethelp
Not good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the 1st gen google door bell and had more steps to set up but definitely had a better functional operation would detect more motions, would send more alerts this need 2nd gen not worth it the price and the function
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hello Robertol, we appreciate the feedback that you've shared with us regarding the features on your Nest Doorbell 1st and 2nd gen. You get notifications about events, face detection, animals, packages, sounds and motions if you subscribe to the Nest Aware subscription. Take a look at this article to find more details: https://support.google.com/googlenest/answer/9233159?sjid=12629368940959491693-NC#zippy=;
- Cons mentioned:Connectivity
Absolute Garbage! AVOID!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google Nest Cam products are total garbage. Don't waste your money. Literally NEVER works when we need it, seldom can show live video (despite have 2 different internet services with 3 routers each and FAST bidirectional wifi everywhere in and outside our home). We TOTALLY regret investing in the Nest ecosystem and are planning to remove and purchase a REAL camera system.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Doesn't turn on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the worst purchases that I have spent my money on for a Google product. It randomly turns off and stays off however long it desires. Google support line is also useless. I chose nest over ring because everything I have at home are Google products, thermostat, speaker, phones etc. But this one is definitely waste of money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JohnP, we really appreciate your feedback on Nest Doorbell (2nd gen, wired), and it’s unfortunate to hear it randomly turns off.
While the Nest doorbell can replace most wired doorbells, there are some cases where the doorbell system either doesn’t provide enough power or provides too much power. You should check that your current doorbell can be replaced by the Nest doorbell. And if you’re replacing the old Nest Doorbell (wired) with the 2nd gen doorbell, you’ll need to remove the chime connector that came with it, too. The first gen doorbell connector is not compatible with the 2nd gen doorbell.
We’re always here to help improve your experience, please get in touch with us anytime here: https://support.google.com/googlenest/gethelp
Jesus what a waste of money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great until I had to change my wifi. Bought it in October 2022 and yesterday had to change my Wi-Fi access point and password because of a new router. Omg now my doorbell camera WILL NOT function no matter what. Can’t merely go into the app and change Wi-Fi info. No, that would be too simple and make too much sense. No. You have to remove the device completely from the Home app, then scan the teeny tiny barcode on the back and hope it reinstalls successfully. No such luck for me. I wasted 180.00 for an item that now simply makes noise, much like my old cheapie doorbell (with no camera) that it replaced. Says it doesn’t have enough power. Wiring not changed!! Worked previously!! Waste of cash. Google won’t verify my warranty online because the device is not installed under my email. DUH. I can’t reinstall it!! Will not buy another one of these, no matter the brand. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi WendyL, thank you for sharing your review here. We're sorry to hear that you're experiencing some difficulties with connecting your Nest Doorbell (wired, 2nd gen) to your Wi-Fi. We recommend performing a factory reset so you can set up the doorbell with the new credentials (SSID, password, etc.) of your Wi-Fi network. Please check the link here for detailed instructions: https://support.google.com/googlenest/answer/9252162
If you've done this step before or if the issue still persists, please reach out to our support team and allow us to redeem ourselves and find a better resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Stressful purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this junk. Camera keeps offline and need to reset it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Maxsth. We're sorry to hear that your Nest Doorbell (wired, 2nd gen) goes offline. We understand how frustrating this experience may have been for you. It's important to us that we provide you with the best help possible and identify the cause of the issue you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Nest doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not your store rep nor the installer knew nor had the presence of mind to suggest that compatibility with my existing chime should be checked. I now must have an electrician make a change so I can hear the doorbells when rung. L
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, SjSchoff. Thank you for sharing your review on Nest Doorbell and we're sorry to hear that your experience was less than ideal. We recommend checking this Google Help article about compatibility here: https://support.google.com/googlenest/answer/9247132
If you have additional concerns about the device or need further assistance, please don't hesitate to contact us on our Google Help site.
Does not work in Nest App
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Nest Camera but it DOES NOT work in the Nest App along with my other Nest cams. @ Google what in the world are you thinking!?!?!?! I don’t want to use google home app just for this one camera and then nest for the others. Completely useless.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, EricO. Thanks for sharing your input about the Nest Doorbell (wired 2nd gen). We understand that having to use two different apps to manage and control your Nest devices can be an inconvenience for you. However, our priority is to create an integrated experience with other Google devices and to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices. Our team is working on bringing full functionality to the Google Home app so all of your Google Nest devices can be set up and controlled in one place. Other benefits include:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
If you need help with using the doorbell and its features effectively in the Home app, contact us at the following link and we’ll gladly help: https://support.google.com/googlenest/gethelp
Does not connect to Nest app.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did you know you cannot hook this up to report to the Nest app? You know the app that has all of your other Google Nest cameras. Yea, this one cannot be connected. Had I known this early on, I would not have purchased it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Jess. Thanks for writing us feedback about the Nest Doorbell (wired, 2nd gen). We’re sorry to hear you’re not having the ideal experience we want to share with you. We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.
We’re always here to help. If you need assistance with using the camera effectively in the Home app, you’ll find our dedicated team always at your service here: https://support.google.com/googlenest/gethelp
Don't Bother.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doorbell sucks. When I open the app it takes approx. 10-15 seconds to get the full resolution to show on live view. It didn't do this when new. Upon receiving a notification I go view the video and it will not show me the complete recording at times or it will say video is not ready. What's the point of a video doorbell if I can't see my recordings or live feeds at full res instantly?
No, I would not recommend this to a friendSwindled, out of stock switcharoo?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this several months ago for my wife. It was on sale and she wanted it for her upcoming birthday. I chose the wireless option as our home has no existing doorbell. It came and I put it away. Her birthday just passed and what was shipped was a wired item. I am now past the return date so I am stuck with this. I don't know why it defaulted to change the item to wired, I KNOW I DIDN'T order wired, but the receipt shows it of course.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Fire4K! We understand the inconvenience this situation may cause to you. To give you more assistance please contact us through this link: https://support.google.com/googlenest/gethelp?sjid=17075254295720277898-NA
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrendous product. So faulty. Worst tech support service I've ever encountered. Camera broke down after less than 2 years but just outside of warranty date.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, BrianL. We’re sorry to hear your experience with the Nest Doorbell (Wired, 2nd Gen) and support team wasn't the best — we understand this can be frustrating. We’d like to look into your concerns further and get a solution for you. Reach out when you’re ready here: https://support.google.com/fitbit/gethelp?hl=en
Very disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one told me when it loses Wi-Fi you have to reset it in person. I bought it for an out of state condo. It lost Wi-Fi connection for no reason. I’ve had a ring for years and have never had to reset Wi-Fi or anything thing else. Huge disappointment and useless! Also the inside door bell made a constant buzzing sound. So I had to hear that or have no inside door bell. I chose not to hear the door bell also annoying. We used geek squad to install.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, KimC. We appreciate your feedback, and we’re sorry to hear about your experience with the Nest Doorbell (wired, 2nd gen). We can help investigate why the doorbell is behaving differently, but you need to have physical access to your device to troubleshoot. Contact us anytime for technical guidance here: https://support.google.com/googlenest/gethelp
Not reliable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this doorbell/camera for three months and twice it has been unresponsive and not functional. It has now been off for 3 days, unresponsive. To hard reset you must remove the door bell with the inadequate tool that came with it and reset it from the backside. Not a simple process by any stretch. I intend to contact google and request a replacement.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Seahawk. We're sorry to hear about your frustrating experience with Nest Doorbell (wired, 2nd gen). We appreciate that you've shared your feedback with us and recommend reaching out to our team of specialists so we can help identify the cause of the issues you're having and find better ways in providing a resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Worthless - doesn't work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.spent hours on the phone with customer support - this doorbell never rang on interior doorbell or on my phone. All of the software settings were correct and the installation was correct. I had no idea when someone was at the door - completely useless. customer support was not help and gave up on fixing the issue. Now BB won't let me return. Don't waste your time or money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, RRAsheville. Thanks for sharing a review. It’s unfortunate to hear that your experience with the Nest Doorbell (wired, 2nd gen) has not been ideal. We can imagine how much time and effort you’ve spent, and we’re sorry for the inconvenience this issue has caused you. We’ll use your feedback to work on improving how we handle customer concerns with accuracy and efficiency. Meanwhile, we’d like to have another chance to help you with your concerns. Please share with us your recent case number so we can continue our investigation here: https://support.google.com/googlenest/gethelp
Older version is waaay better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Older version is better, the camera is not wide for this version.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, EusaV. Thanks for posting a review about the Nest Doorbell (wired, 2nd gen). We understand that having a wider camera view can be ideal for you. However, unlike some other video doorbells, Nest Doorbell (wired, 2nd gen) has a 145° diagonal field of view at 3:4 aspect ratio. It is intended so you can see people from head to toe, and packages left on the ground.
While the newer model offers improved features like increased resolution, better night vision, and a sleeker design, we acknowledge the trade-off in field of view. We're constantly evaluating user feedback and exploring ways to optimize future models to balance desired features with a wider field of view. In the meantime, you may be able to adjust the viewing angle slightly within the Home app settings for better coverage depending on your porch layout. Or if possible, consider mounting the doorbell slightly higher or at a slight angle to capture a wider area.
If you have other concerns, please don't hesitate to reach out to our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Beware before you buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are upgrading from a later generation beware because nobody is mentioning this...Google is transitioning their new products to Google Home which in terms means that all the older products Thermostats, Cameras, Locks, etc. will stay in the Nest App while the new products only go through Google Home and will not show in the Nest App. Which means you can only view live video and talk amongst visitors on through the Google App. Its a bummer and immediately returning product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, BCray. Thank you for bringing your concerns to our attention regarding the Nest Doorbell Wired 2nd Gen. We appreciate your feedback and understand your frustration with the transition of new products to the Google Home app. We apologize for any inconvenience this may have caused you. While older devices like thermostats and cameras stay within the Nest app for now, this separation can be inconvenient for you who prefer a single platform. We encourage you reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp