Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 265 reviews
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great product!! Not so great app.
|
|
Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product!! I purchased 3 of these to replace the older thermostats that came with my house. They are intuitive. Once you learn how to operate them you can see the current temperature, change settings, and even setup routines on the Google Home app. The mirrored finish looks very nice. The display is bright and easily readable as well. The price point is not bad either. I have a Google Nest learning thermostat as well. This one is less complicated, but doesn’t have as many features. Honestly, the features it does have are perfect considering the lower cost.
My biggest complaint isn’t with the product, but the app. Google has 2 apps, the Nest app and the Home app. I prefer the Nest app, but these do not work with that one. Oh well. It doesn’t detract from the device itself. Even with that, I give it 5 stars.
I will also say, if your HVAC system doesn’t have a dedicated “C” wire, you’ll need to install a transformer to feed the 24 bolts required to charge the batteries. It was super simple for me, but you may need a professional to install this if you are not a fortunate as I was.
I would recommend this to a friend
Pros mentioned:
Overall performance
Cons mentioned:
Compatibility
Rated 3 out of 5 stars
Nest Smart Programmable Wifi Thermostat
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I assumed that this thermostat would work with any type of heat system, found out I was wrong. I have a wall mount heater in my four season room that Nest is not compatible. I have on in the main part of my house and I love it!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Replaced our old Thermostat for the Nest. It works great and its the first Smart decice for our house. Love how it can be controlled from my phone. It also helps save energy with the app. I will say dont use the Geek Squad as they did not do a good job installing. They blew a fuse in the furnace and said to call a pro as the nest didnt work. I They touched a wire together. The electrician told me they should have not only turned off the ac on the panel but also unplug the furnace when installing. I need to paint the wall where the old one was as it was bigger.
I would recommend this to a friend
Pros mentioned:
Design, Overall performance
Rated 5 out of 5 stars
SUPER BEAUTIFUL
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
EXCELLENT PRODUCT, SUPER BEAUTIFUL, 100% RECOMMENDED
I would recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
Easy, modern and fast install
|
|
Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install and worked with the ac unit. Also easy to connect to wifi device.
I would recommend this to a friend
Cons mentioned:
User interface
Rated 2 out of 5 stars
Disappointed. Not like our previous Nests.
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is our third Nest thermostat, and quite frankly by mistake we ordered their lower-end product. This one reeks of BOM cost reduction. No moving parts, and a much clunkier UI. Worse, the BestBuy website does not specify that two products are needed. The ludicrous (see photo) backplate must be ordered and shipped separately . We also purchased installation when we bought the unit. Best Buy’s tech claimed that there weren’t enough wires to support the Nest and bailed. We didn’t get charged for installation, but we did need to pay a local HVAC tech $250 to install it (no additional wiring required, as it happened).
Recommendation: search for and purchase Google’s top-line/upgraded Nest (if they are still available). And while Best Buy tech was friendly and on-time, set your expectations on the low side.
No, I would not recommend this to a friend
Brand response from Nest Support
Posted .
Hello there! Thanks for taking the time to share your feedback about your recent Nest Thermostat experience. We understand your frustration, and we sincerely apologize for the inconvenience and disappointment you've encountered.
We appreciate you raising the lack of clarity on the Best Buy website regarding the backplate being a separate purchase. We're working with our partners to ensure accurate product information to improve support for Nest products.
Also, we strive to offer a range of products at different price points. While this model may have fewer features, it is designed to deliver smart home compatibility. It relies on a touch interface, which some users prefer for its sleek design and ease of use. Thankfully, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online.
We appreciate your recommendation to choose the top-of-the-line Nest Thermostat for more features and potential compatibility. For installation guides and troubleshooting tips, you can visit the Google Nest Help Center page or contact us directly using this link: https://support.google.com/googlenest/gethelp
Pros mentioned:
Installation
Rated 5 out of 5 stars
Google Nest
|
|
Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good investment ,easy to install for beginners. When you walk pass screen will turn on
I would recommend this to a friend
Rated 5 out of 5 stars
Energy Saver
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love that i can set it up to chnage temperature at multiple different schedules per day without needing to be home. Integration with alexa and google is flawless as well.
I would recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
Great smart thermostat all the way around!
|
|
Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This smart thermostat is awesome and has an easy to read screen in any light setting. The controls for navigating the settings on the device itself takes a little bit to get used to, so I mainly used the Google Home app for all adjustments. The device was easy to install. I particularly like the energy usage stats as they are very useful for tracking purposes.
I would recommend this to a friend
Rated 1 out of 5 stars
Missing turning off and on automatically feature
|
|
Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The schedule does not work. You need to turn it on and off manually. Unfortunately, the price is too high for a simple feature missing. It is a rip off. I wish I just bought a old simple thermostat, so I do not have to turn it on and off manually. I will throw this way and buy another one. It is a waste of time and money!
No, I would not recommend this to a friend
Brand response from Nest Support
Posted .
Hello there, DavidS. We appreciate your feedback, and we’re sorry to hear about your issue with the Nest Thermostat. Having to turn the device off and on to make the schedule work is not the kind of experience we want to share with you. We welcome you to visit our support team for comprehensive assistance here: https://support.google.com/googlenest/gethelp
Rated 5 out of 5 stars
Great
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice!!!!
Great product
Great price
All around everything is good
I would recommend this to a friend
Pros mentioned:
Ease of use, Installation, Overall performance
Cons mentioned:
Compatibility
Rated 5 out of 5 stars
Great, simple, and attractive
|
|
Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Simple to setup and even simpler to use. Of note, this model is not compatible with remote sensors. If you need that for your home, this won't be the best option. However, if you just need a simple, attractive thermostat that you can control with your phone or voice, this is it.
I would recommend this to a friend
Brand response from Nest Support
Posted .
Hey Kyle, thank you for sharing your review on your Nest Thermostat here. We're glad to hear that you had an easy time setting up the device. We appreciate your feedback on its compatibility with the remote sensors and know that we'll relay this to the right team for future improvements. If you have additional questions or need further assistance with your Nest Thermostat, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Pros mentioned:
Design, Installation, Overall performance
Rated 5 out of 5 stars
Thermostat
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful design and stunning. It works perfect and very easy to install
I would recommend this to a friend
Pros mentioned:
Design, Ease of use
Rated 5 out of 5 stars
Highly Recommended
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This Google Nest thermostat is a fantastic addition to my home. Installation was a breeze, even for someone who's not super tech-savvy. The app is user-friendly and makes it easy to control the temperature from anywhere. It's sleek and modern, blending seamlessly with my decor. Overall, it’s a great investment for anyone looking to upgrade their home’s heating and cooling system.
I would recommend this to a friend
Pros mentioned:
Design, Ease of use, Remote control
Rated 5 out of 5 stars
Excellent Thermostat - And Stylish!
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best investment you can make for thermostat.
Looks great. Installed in 10 mins.
Helps control the home temperature in more ways than an old programmable thermostat would. I can even monitor status when I am away. You can edit schedules right from your phone.
I would recommend this to a friend
Pros mentioned:
Installation, Overall performance
Rated 5 out of 5 stars
Great
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product, no complaints. Set up was easy and clearly told me needed power converter which solved the one installation issue.
I would recommend this to a friend
Pros mentioned:
Remote control
Cons mentioned:
Compatibility
Rated 5 out of 5 stars
Nest Thermostat
|
|
Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this for my dad and he absolutely loves it. He is able to control it from his phone which helps alot when he is in bed on the second floor and wakes up cold or hot and needs to adjust it. He is getting older, so this is truly helping him stay independent. This one will not work a whole home humidifier though so please be aware of what you have/need before you purchase it.
I would recommend this to a friend
Pros mentioned:
Ease of use, Installation, Overall performance
Rated 5 out of 5 stars
Sleek and easy to use!
|
|
Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to use, easy to install. Great control with phone. Looks great!
I would recommend this to a friend
Pros mentioned:
Design, Ease of use, Installation
Rated 5 out of 5 stars
What a great product!
|
|
Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very sleek looking and extremely easy to set up. We got the gray one that blends into our wall color. Simple to operate and looks very nice.
I would recommend this to a friend
Pros mentioned:
Ease of use, Installation
Rated 5 out of 5 stars
Easy install and easy set up.
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Oh you’re cold? Don’t have to get up to fix that problem anymore.
Keeps the wife happy, and not overly complicated to use or set up. I had the original when it came and had nothing but problems setting it up and getting it to work correctly consistently. They’ve simplified a lot since then and appear to have ironed out all the kinks..